Live in 5–10 business days

Every Aircall Call
Logged in < 1s.
No rep involvement.

Aircall is the most popular SMB dialer for a reason — simple, well-documented, and with native webhook events for every call action. The webhook suite covers call.answered, call.tagged, call.commented, call.ended, and c…

Technical noteAircall Zapier integration is invite-only as of 2025. Set webhook URL in Aircall Dashboard under Integrations & API, then use a Catch Hook or direct integration layer. Aircall sends recording_url in the call.ended payload, but the recording may not be immediately available — we handle the async delivery pattern in the build.
5 events
Trigger types from Aircall
4 actions
CRM actions in Zoho CRM
33min
saved per rep per day
Book Free Call → ← All Integrations
Free quote in 24h
No commitment
30-day support
From $100 setup
Live Field Mapping — Aircall → Zoho CRM
Syncing
Aircall
Dialer · Cloud Phone System / Sales Dialer
Webhook-based
contact_phone
→
Contact.Phone / Lead.Phone
✓
contact_name
→
Contact.Name / Lead.Name
✓
contact_email
→
Contact.Email / Lead.Email
✓
call_direction
→
Activity.Type (Inbound/Outbound)
✓
call_duration
→
Activity.Duration
✓
Zoho CRM
CRM · CRM · Modules · Blueprint
OAuth 2.0
All 13 fields mapped · real time
zero manual entry
Real-time sync

Every call logged.
Automatically.
Before your rep picks up the next one.

The Aircall webhook fires the instant a call ends. Our integration processes it and updates Zoho CRM — all in under a second. Zero rep involvement.

0%
calls logged automatically
< 1s
call end to CRM update
0min
saved per rep per day
0%
recordings in Zoho CRM
Live integration feed — Aircall → Zoho CRM
Aircall ⚡ Integration Layer < < 1s Zoho CRM ✓
What changes for your team

Your day before. Your day after.

The exact workflow differences between teams using Aircall + Zoho CRM manually and teams running this integration.

WITHOUT THE INTEGRATION
current state
✗
Aircall tags set by rep never reach CRM deal stage
✗
Missed calls tracked in Aircall only — CRM has no record
✗
Call comments in Aircall separate from CRM contact notes
✗
Recordings exist in Aircall but absent from CRM activity
✗
Reps log calls to Zoho manually at end of day — data always stale
WITH THE INTEGRATION
after go-live
✓
call.tagged fires CRM deal stage update in real time
✓
Every call.ended creates CRM task for follow-up automatically
✓
call.commented maps comment to CRM note on the contact
✓
recording_url mapped to CRM activity on every call.ended
✓
Zoho Contact updated on every call end via /crm/v6 — real time
Outcomes that matter

What you actually gain from
Aircall + Zoho CRM

Not features. Measurable improvements in your sales operation.

Call logging rate
60% 99%
Manual logging captures ~60% of calls. Every call now creates a Zoho CRM activity.
Recordings in CRM
12% 100%
Recording URL mapped to Zoho CRM activity on every Aircall call end.
Follow-up task creation
58% 100%
Callback dispositions auto-create Zoho CRM tasks. Nothing slips.
Pipeline stage accuracy
62% 100%
Disposition maps to Zoho CRM stage in < 1s — not end of day.
+27%
more CRM deals progressed per week
Aircall tags map directly to CRM deal stages. Tag "Interested" → deal moves forward. No rep action needed.
call.tagged tags → deal stage
33 min
per rep per day saved
Aircall's webhook suite means every call event -- tagged, commented, ended -- syncs to CRM without any rep involvement.
call.ended comments tags
99%
missed calls actioned in CRM
Every missed call creates a CRM follow-up task automatically. Nothing goes uncontacted.
call.missed_call_reason Create Task
Did you know?

What changes when Aircall + Zoho CRM are connected

These improvements happen automatically — no rep action required after each call.

? Did you know
+27%
more CRM deals progressed per week
Aircall tags map directly to CRM deal stages. Tag "Interested" → deal moves forward. No rep action needed.
call.tagged tags → deal stage
? Did you know
33 min
per rep per day saved
Aircall's webhook suite means every call event -- tagged, commented, ended -- syncs to CRM without any rep involvement.
call.ended comments tags
? Did you know
99%
missed calls actioned in CRM
Every missed call creates a CRM follow-up task automatically. Nothing goes uncontacted.
call.missed_call_reason Create Task
? Did you know
5
Aircall events firing into your CRM
call.answered, call.tagged, call.commented, call.ended, contact.created -- all mapped to CRM actions automatically.
E04, E06, E08, E12, E13
? Did you know
+29%
more leads converted to contacts
Every "Qualified" disposition triggers a Zoho Lead-to-Contact conversion automatically. No rep manual action needed.
Convert Lead disposition
? Did you know
35 min
saved per rep per day
Zoho manual updates consume ~35 min/day per rep. The integration fires on call end -- rep moves to next call immediately.
call_duration Update Lead
Under the hood

Exactly what happens when a call ends in Aircall

Every step, every API call, every field. This is how a Aircall webhook becomes a Zoho CRM record in under a second.

1
Call ends → Aircall fires webhook
The moment an agent marks the call complete (or it auto-closes), Aircall fires a POST webhook containing the full call payload.
/v1/calls/{id}
{
  "call_id": "...",
  "agent_name": "...",
  "contact_phone": "...",
  // + 5 more fields
}
2
Payload validated + field-mapped
The integration layer receives the webhook, validates the signature (Webhook-based), and maps each Aircall field to the correct Zoho CRM field — including disposition-to-stage logic.
disposition → deal_stage
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
3
Zoho CRM API call fires
The integration calls the Zoho CRM API (OAuth 2.0) to update the contact record, log the call activity, set the deal stage, and create a follow-up task if the disposition requires one.
POST /crm/v6/Leads
PUT /crm/v6/Leads/{id}
POST /crm/v6/Contacts
4
Complete. Rep sees nothing — Zoho CRM is already updated.
Total time from call end to CRM update: < 1s. Rate limits: Varies by plan. The rep closes Aircall and moves to the next call. Zoho CRM already has everything.
webhook
call.answered
Call answered by agent
webhook
call.tagged
Tag added to a call
webhook
call.commented
Comment added to a call
webhook
call.ended
Call fully ended and logged
webhook
contact.created
Contact created in Aircall
action
Create Contact
Creates a new contact in Zoho CRM
action
Create Lead
Creates a new lead
action
Create or Update Module Entry
Upsert in any Zoho CRM module
action
Create Deal
Creates a new deal/opportunity
All fields passed on every Aircall call event:
id uuid direction status missed_call_reason started_at answered_at ended_at
Connection Details
DialerAircall
CRMZoho CRM
Dialer authWebhook-based
CRM authOAuth 2.0
ZapierAvailable
Delivery5–10 business days
From$100 one-time setup
Best fit for
SMB sales teams (5–50 reps) using Aircall as their primary calling tool alongside HubSpot or Pipedrive. Customer success teams handling inbound support calls where call tags need to drive CRM deal or ticket actions.
Disposition mapping

What happens in Zoho CRM for every call outcome

Select a disposition to see the exact chain of events that fires in Zoho CRM — automatically.

Aircall Agent
Interested
sets disposition
Integration Layer
Maps + fires
< 1s
Zoho CRM
Move deal stage → Qualified
SQL / Qualified
Aircall disposition Zoho CRM action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue
Zoho CRM uses a module-based structure — Leads, Contacts, Deals, Activities — and its Blueprint and workflow rules only fire correctly when data arrives in real time. Most teams lose deal velocity because dialer dispositions never map to Zoho pipeline stages automatically. The integration writes directly to /crm/v6 and fires Blueprint transitions the moment each call ends.
What teams use this for

Aircall + Zoho CRM use cases

Specific things teams automate — based on how Aircall works and what Zoho CRM needs.

✓
Create CRM activity when Aircall call.ended fires with full call metadata
✓
Map Aircall call tags to CRM deal stages automatically on call.tagged event
✓
Add Aircall call comment to CRM contact note on call.commented event
✓
Create CRM follow-up task when Aircall call is missed (call.missed_call_reason)
✓
Create CRM contact when Aircall contact.created fires for a new number
✓
Sync Aircall recording URL to CRM activity on every call end
✓
Create Zoho Lead when dialer call received for unknown number
✓
Update Zoho Contact call disposition and move deal stage in real time
The build process

From quote to live in 5–10 business days

Everything handled for you. No developer needed. You describe how you work — we build it.

1
Discovery call
30 minutes. We audit your exact Aircall and Zoho CRM setup — dispositions, pipeline stages, field names, and edge cases. Quote on the same call.
Day 1
2
Field mapping
All fields mapped: Aircall disposition codes → Zoho CRM stages, recording_url → activity field, agent ID → owner, plus any custom fields you need.
Days 1–2
3
Build & test
We build the integration and test with real call data from your Aircall account into your Zoho CRM. You verify every field before go-live.
Days 2–8
4
Go live + support
Integration goes live. We monitor for 30 days and fix anything that doesn't work exactly as specified — included at no extra charge.
Day 5–10
Client Results

What Happens When Systems Connect.

Real clients. Real platforms. Real results after we connected their systems.

Live Case Study
Y
Yadel
Founder · mabiat.co
✓ Verified Client
★★★★★
Built us a hotel booking agent using Vapi that handles both texts and calls. Guests enquire about room availability, check inventory and book directly. Everything syncs to Google Sheets in real time — no staff, no manual entry, no double-bookings. Live in under a week.
mabiat.co Vapi AI Google Sheets Live < 1 week
Hotel Booking Flow
📞 Guest SMS or Call Vapi AI Google Sheets
Guest sends SMS or calls Vapi number
AI checks Google Sheets inventory in real time
Booking confirmed + Sheets updated instantly
Zero staff involved — fully automated
What People Are Saying
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools ★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets ★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie ★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall ★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi ★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner ★★★★★
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools ★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets ★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie ★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall ★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi ★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner ★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9 ★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall ★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools ★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly ★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial ★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong ★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9 ★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall ★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools ★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly ★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial ★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong ★★★★★
FAQ

Common questions about the
Aircall + Zoho CRM integration.

Most builds are live in 5–10 business days from the discovery call. Simple setups with standard dispositions can be done in under a week. More complex builds — custom pipeline stages, multi-user routing, conditional logic — may take the full 10 days.
Yes. The integration fires within seconds of each call ending using webhooks from Aircall and the Zoho CRM API. Typical sync time is < 1s from call end to CRM record updated.
Disposition, recording URL, agent identity, call duration, notes, and any custom fields you specify — all mapped to the correct Zoho CRM fields. You control the mapping during the field-mapping step.
Zapier works for simple triggers but gives no control over field-level mapping, disposition logic, or recording attachment. A direct API build is recommended for anything beyond basic one-way logging.
That's the default case. We map your exact disposition codes to your exact Zoho CRM pipeline stages — whatever you've named them. No preset templates to conform to.
The one-time setup fee (from $100) covers the build, end-to-end testing with real data, and 30 days of post-launch support. No per-call or per-record fees.
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Taking quotes now for Aircall + Zoho CRM

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Integrations as low as $100 setup · Monthly from $50/mo
Before you go

See what Zoho CRM + Aircall teams get

Every call logged automatically. Every recording in Zoho CRM. Zero manual entry.

+27%
more CRM deals pr…
33 min
per rep per day s…
99%
missed calls acti…
5
Aircall events fi…

Want these results? Book a free 30-min call — we'll audit your Aircall and Zoho CRM setup and give you a quote on the same call.

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