VICIdial setup
Campaigns, lists and users configured before the first dial.
- Campaigns and lists
- Dial method per campaign
- User groups and allowed campaigns
- Dispositions and statuses
VICIdial setup & management
setup · admin · automation
VICIdial Dialer Management
We set up VICIdial campaigns, dial methods and user groups, keep drop rates inside the rules, and manage it week to week.
- VICIdial setup — Campaigns, lists and users configured before the first dial.
- Dial levels and compliance — Dialing tuned to stay inside the federal abandon limit.
- Ongoing management — Weekly running of lists, campaigns and users.
- Integrations — VICIdial connected to your CRM and lead sources.
From $100 a month Month to month, no minimum term
Works with 
Drop % limit is measured per dayThe federal limit is measured over 30 daysADAPT_HARD_LIMIT, TAPERED, AVERAGEDrop limit applies to adaptive methods onlyWritten scope and price before you start
What we do on VICIdial
VICIdial setup, management and automation
Pick one of them or all of them.
Dial levels and compliance
Dialing tuned to stay inside the federal abandon limit.
- Adaptive method and drop limit with a buffer
- Rolling 30-day abandon rate tracked
- Calling times per campaign
- DNC list handling
Ongoing management
Weekly running of lists, campaigns and users.
- List loads and hopper settings
- Campaign changes
- User and group changes
- Weekly drop and connect review
Integrations
VICIdial connected to your CRM and lead sources.
- Calls and dispositions into your CRM
- Lead imports
- Reporting exports
- Integration monitoring
Onboarding
How we start on VICIdial
Including how access is granted in VICIdial.
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Tell us what you need
Setup, dial settings, ongoing management or integrations.
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An admin user limited to scope
A user in a group whose allowed campaigns cover only the work in scope.
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Build and test
Campaigns checked on a small test list before full dialing.
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Handover or weekly management
With ongoing management, drop rates are reviewed weekly.
Real situations
When teams bring us in on VICIdial
Our vendor set it up and disappeared
VICIdial runs, but nobody has documentation or knows why settings are the way they are.
What we doWe take over: document campaigns, dial methods and user groups, and manage it week to week.
The daily drop rate looks fine
The Drop Percentage Limit is met each day, but no one watches the 30-day figure the rules use.
What we doWe set the daily limit with a buffer and track the rolling 30-day rate separately.
Agents idle, or drops creep up
The adaptive dial method was left on its default instead of chosen for the campaign.
What we doWe pick the dial method per campaign based on how much margin it has.
From VICIdial’s own documentation
- Drop % is per day VICIdial’s Drop Percentage Limit applies to the adaptive dial methods and is measured against answered calls for the campaign for the day. The federal rule is measured per campaign over 30 days. Source ↗
- Adaptive methods ADAPT_HARD_LIMIT stops aggressive dialing at the drop limit, ADAPT_TAPERED allows running over early in the shift and tightens later, and ADAPT_AVERAGE aims for the average without a hard stop. Source ↗
The setting that decides everything
Every pacing setting trades idle agents against abandoned calls
Dial more lines per agent and people wait less between calls — but more answered calls find nobody free. Federal rules cap abandoned calls at 3% of calls answered by a person, measured per campaign over 30 days. A campaign can look fine this week and be over by the end of the month. Drag the ratio and watch both numbers move.
VICIdial campaign — pacing
2.8%abandon rate
Close to the limit
Agents idle7%
Abandon rate2.8%
Same campaign — rolling 30-day abandon rate
Nothing broke on day 19. The ratio was raised on day 6 to clear a backlog and never set back. We watch the rolling number, not today’s.
Illustrative model — real pacing depends on list quality, answer rate and how many agents are logged in.
Cost
Priced for the compliance workload, not seat count alone
One monthly fee for VICIdial, with no minimum term.
From
$100/month
The starting price, for a small floor. Seat count, campaign volume and regulated verticals are scoped on top.
Not included — so there are no surprises
- Your VICIdial licence, seats and call charges — billed to you directly
- Building the connection into your CRM — a separate one-off project
- Buying or sourcing lead lists
- Supplying agents
Your price in writing within 2 working days.
VICIdial limits
The VICIdial limits that decide how it should be run
From VICIdial’s own documentation, with sources.
VICIdial — documented limits
| Limit | Value | Applies to |
|---|---|---|
| Drop Percentage Limit | Measured per campaign, per day | Adaptive dial methods only — not MANUAL or RATIO source ↗ |
| Federal abandon limit | 3% of live-answered calls | Per campaign, per 30 days source ↗ |
| ADAPT_TAPERED | May run over the limit early in the shift | Gets stricter as the shift goes on source ↗ |
| ADAPT_HARD_LIMIT | Stops aggressive dialing at the limit | Until the drop rate comes down source ↗ |
Checked September 2026. Plans change.
Free download
Why your calls go to spam: a 10-point check
Find out why answer rates are falling, and what to fix first, in about 20 minutes.
CRMs that integrate with VICIdial
Integrate VICIdial with your CRM
Still typing call outcomes into your CRM? We connect VICIdial to any of these 25 CRMs and sales tools once, so every call, outcome and recording lands on the right contact. A one-time setup, with no monthly fee from us.
From the blog
Further reading
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Dialers
Aircall vs JustCall vs Kixie: choosing a dialer for a small team
How the three dial, who can do what, and how much each helps keep your numbers answerable, from each vendor's own documentation.
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
Questions
VICIdial management — common questions
How does VICIdial calculate the drop percentage?
The Drop Percentage Limit is measured against the campaign’s answered calls for the day, and applies when using an adaptive dial method.
Is VICIdial’s drop limit the same as the federal abandon limit?
No. VICIdial’s figure is daily, while the federal limit of 3% of live-answered calls is measured per campaign over 30 days. A run of acceptable days can still add up to a breach, so the 30-day figure has to be tracked separately.
Which VICIdial adaptive dial method should we use?
ADAPT_HARD_LIMIT stops aggressive dialing once the limit is reached; ADAPT_TAPERED allows running over early in the shift and tightens later; ADAPT_AVERAGE aims for the average without hard stops. The thinner your margin, the more the hard limit makes sense.
Does the drop percentage limit apply to RATIO dialing?
No. It applies to the adaptive-predictive dial methods, not to MANUAL or RATIO.
How much does VICIdial management cost?
From $100 a month. The exact price depends on users, volume and what needs setting up, and you get it in writing within 2 working days, without giving us access.
Is there a minimum term?
No. It is month to month with 30 days’ notice.
