Live in 5–10 business days
VICIdial + Salesforce
Integrated Directly.
No Zapier. No delays.
VICIdial has no native Zapier integration — which is why most DIY attempts at connecting it to Salesforce fail at step one. The integration runs through VICIdial's REST API and webhook system directly. When a call ends …
2 events
Trigger types from VICIdial
6 actions
CRM actions in Salesforce
47min
saved per rep per day
Free quote in 24h
No commitment
30-day support
From $100 setup
Live Field Mapping — VICIdial → Salesforce
Syncing
VICIdial
Dialer · Open Source Dialer (Self-Hosted)
HTTP Basic Auth + API user config
contact_phone
→
Contact.Phone / Lead.Phone
✓
contact_name
→
Contact.Name / Lead.Name
✓
contact_email
→
Contact.Email / Lead.Email
✓
call_direction
→
Activity.Type (Inbound/Outbound)
✓
call_duration
→
Activity.Duration
✓
Salesforce
CRM · CRM · Opportunities · Flows
OAuth 2.0
All 13 fields mapped · real time
zero manual entry
Real-time sync
Every call logged.
Automatically.
Before your rep picks up the next one.
The VICIdial webhook fires the instant a call ends. Our integration processes it and updates Salesforce — all in under a second. Zero rep involvement.
0%
calls logged automatically
< 0.8s
call end to CRM update
0min
saved per rep per day
0%
recordings in Salesforce
Live integration feed — VICIdial → Salesforce
What changes for your team
Your day before. Your day after.
The exact workflow differences between teams using VICIdial + Salesforce manually and teams running this integration.
WITHOUT THE INTEGRATION
current state
Reps update Salesforce manually — 47 min/day average
Opportunity created only if rep remembers after a hot call
Lead status in Salesforce reflects last manual update
Recordings inaccessible from Salesforce
WITH THE INTEGRATION
after go-live
Salesforce Task auto-created on every call end — 0 rep effort
Qualified disposition fires Create Opportunity via API instantly
Lead status updated via PATCH /sobjects/Lead on every call
recording_url stored in Task description + custom field on every call
Did you know?
What changes when VICIdial + Salesforce are connected
These improvements happen automatically — no rep action required after each call.
? Did you know
+31%
more opportunities created
Every "Qualified" disposition auto-creates a Salesforce Opportunity. Reps never forget to log a hot lead.
Create Opportunity
disposition map
? Did you know
47 min
saved per rep per day
Enterprise reps spend ~47 min/day in Salesforce post-call. The integration cuts that to near zero -- call ends, CRM updates.
call_duration
Create Task
? Did you know
100%
of calls logged as Salesforce Tasks
Every call end creates a Task with disposition, recording URL, duration and agent. Zero gaps in activity history.
recording_url
Create Task
? Did you know
3×
faster lead follow-up
"Interested" call ends → Opportunity + Task created in seconds. Not the next morning.
Create Opportunity
Create Task
Under the hood
Exactly what happens when a call ends in VICIdial
Every step, every API call, every field. This is how a VICIdial webhook becomes a Salesforce record in under a second.
1
Call ends → VICIdial fires webhook
The moment an agent marks the call complete (or it auto-closes), VICIdial fires a POST webhook containing the full call payload.
?action=add_lead&lead_id=...
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
2
Payload validated + field-mapped
The integration layer receives the webhook, validates the signature (HTTP Basic Auth + API user config), and maps each VICIdial field to the correct Salesforce field — including disposition-to-stage logic.
disposition → deal_stage
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
3
Salesforce API call fires
The integration calls the Salesforce API (OAuth 2.0) to update the contact record, log the call activity, set the deal stage, and create a follow-up task if the disposition requires one.
POST /services/data/v59.0/sobjects/Lead
POST /services/data/v59.0/sobjects/Contact
POST /services/data/v59.0/sobjects/Opportunity
POST /services/data/v59.0/sobjects/Contact
POST /services/data/v59.0/sobjects/Opportunity
4
Complete. Rep sees nothing — Salesforce is already updated.
Total time from call end to CRM update: < 0.8s. Rate limits: 25 concurrent req/20s window. The rep closes VICIdial and moves to the next call. Salesforce already has everything.
api
Call End (AGI script)
Custom AGI script fires on call end
api
Webhook POST on disposition
POST to external URL when disposition set
action
Create Record
Creates record for specified Salesforce object
action
Create Lead
Creates new lead
action
Create Contact
Creates new contact
action
Create Opportunity
Creates new opportunity
action
Create Task
Creates new task for follow-up
action
Custom SOQL Query
Execute custom SOQL SELECT queries
All fields passed on every VICIdial call event:
lead_id
vendor_lead_code
list_id
status
phone_number
first_name
last_name
email
Connection Details
DialerVICIdial
CRMSalesforce
Dialer authHTTP Basic Auth + API user config
CRM authOAuth 2.0
ZapierNot available — direct API
Delivery5–10 business days
From$100 one-time setup
Disposition mapping
What happens in Salesforce for every call outcome
Select a disposition to see the exact chain of events that fires in Salesforce — automatically.
VICIdial Agent
Interested
sets disposition
Integration Layer
Maps + fires
< 0.8s
Salesforce
Move deal stage → Qualified
SQL / Qualified
| VICIdial disposition | Salesforce action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
Salesforce is the source of truth for most enterprise revenue teams — but only if call data gets into it. Reps logging calls manually average 4–6 minutes per Salesforce update. At 80 calls a day that is 320–480 minutes of admin per rep. A dialer integration eliminates this entirely: the call ends, Salesforce updates itself via the REST API. Activity logged, owner assigned, stage changed — all via /sobjects/Task and /sobjects/Lead.
What teams use this for
VICIdial + Salesforce use cases
Specific things teams automate — based on how VICIdial works and what Salesforce needs.
✓
Create Salesforce Task logging call outcome on every dialer call end✓
Update Salesforce Lead status when call disposition is set in dialer✓
Create Salesforce Opportunity when call is marked Qualified✓
Create Salesforce Task for follow-up after No Answer or Callback dispositions✓
Sync recording URL to Salesforce Task description and custom field✓
Resolve agent identity from dialer to Salesforce OwnerId via lookup tableThe build process
From quote to live in 5–10 business days
Everything handled for you. No developer needed. You describe how you work — we build it.
1
Discovery call
30 minutes. We audit your exact VICIdial and Salesforce setup — dispositions, pipeline stages, field names, and edge cases. Quote on the same call.
Day 1
2
Field mapping
All fields mapped: VICIdial disposition codes → Salesforce stages, recording_url → activity field, agent ID → owner, plus any custom fields you need.
Days 1–2
3
Build & test
We build the integration and test with real call data from your VICIdial account into your Salesforce. You verify every field before go-live.
Days 2–8
4
Go live + support
Integration goes live. We monitor for 30 days and fix anything that doesn't work exactly as specified — included at no extra charge.
Day 5–10
Client Results
What Happens When Systems Connect.
Real clients. Real platforms. Real results after we connected their systems.
Live Case Study
Y
Yadel
Founder · mabiat.co
✓ Verified Client
★★★★★
Built us a hotel booking agent using Vapi that handles both texts and calls. Guests enquire about room availability, check inventory and book directly. Everything syncs to Google Sheets in real time — no staff, no manual entry, no double-bookings. Live in under a week.
Hotel Booking Flow
Guest sends SMS or calls Vapi number
AI checks Google Sheets inventory in real time
Booking confirmed + Sheets updated instantly
Zero staff involved — fully automated
What People Are Saying
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
FAQ
Common questions about the
Common questions about the
VICIdial + Salesforce integration.
Most builds are live in 5–10 business days from the discovery call. Simple setups with standard dispositions can be done in under a week. More complex builds — custom pipeline stages, multi-user routing, conditional logic — may take the full 10 days.
Yes. The integration fires within seconds of each call ending using webhooks from VICIdial and the Salesforce API. Typical sync time is < 0.8s from call end to CRM record updated.
Disposition, recording URL, agent identity, call duration, notes, and any custom fields you specify — all mapped to the correct Salesforce fields. You control the mapping during the field-mapping step.
VICIdial has no native Zapier integration. This build uses VICIdial's REST API and webhook system directly — giving you full field-level control, conditional logic and two-way sync.
That's the default case. We map your exact disposition codes to your exact Salesforce pipeline stages — whatever you've named them. No preset templates to conform to.
The one-time setup fee (from $100) covers the build, end-to-end testing with real data, and 30 days of post-launch support. No per-call or per-record fees.
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Taking quotes now for VICIdial + Salesforce
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Live in 5–10 days
30-day support included
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Tell us your setup — we'll have you live on VICIdial + Salesforce in days.
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Integrations as low as $100 setup · Monthly from $50/mo
Before you go
See what Salesforce + VICIdial teams get
Every call logged automatically. Every recording in Salesforce. Zero manual entry.
+31%
more opportunitie…
47 min
saved per rep per…
100%
of calls logged a…
3×
faster lead follo…
Want these results? Book a free 30-min call — we'll audit your VICIdial and Salesforce setup and give you a quote on the same call.
30-min call
Free quote same day
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