Orum setup
Users, lists and CRM sync ready before the first session.
- Users and teams
- Lists and CRM sync
- Dialing settings
- Voicemail recordings
Orum setup & management
setup · admin · automation
Orum Dialer Management
We set Orum up for your SDR team, check answer detection and abandoned-call exposure, and manage lists and CRM sync.
- Orum setup — Users, lists and CRM sync ready before the first session.
- Parallel dialing checks — Parallel dialing set up with the rules in mind.
- Ongoing management — Weekly running of lists and users.
- Coaching data — Call data turned into something managers use.
From $500 $100 a month Works with 
Black Friday sale
Any CRM and dialer integration $500 $100
One-time setup, tested on real calls, no monthly fee from us. Book before the sale ends to lock in the price.
AI tells people from voicemail and phone treesParallel dialing raises abandoned-call questions2 seconds to connect a live answerWritten scope and price before you start
What we do on Orum
Orum setup, management and automation
Pick one of them or all of them.
Parallel dialing checks
Parallel dialing set up with the rules in mind.
- Answer detection sampled
- Abandoned-call exposure measured
- Lines per rep set deliberately
- Connect rate by list
Ongoing management
Weekly running of lists and users.
- List loads
- User changes
- Disposition mapping
- Weekly connect review
Coaching data
Call data turned into something managers use.
- Call outcomes by rep
- Conversation data for managers
- Opener tests
- Monthly review
Onboarding
How we start on Orum
Including how access is granted in Orum.
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Tell us what you need
Setup, dialing checks, ongoing management or coaching data.
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Admin access for the work
An admin adds us with access to lists, settings and call data in scope.
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Build and test
Lists and CRM sync checked in a short test session first.
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Handover or weekly management
With ongoing management, results are reviewed weekly.
Real situations
When teams bring us in on Orum
Reps get connected to voicemail
Answer detection sometimes bridges reps to machines or skips real people.
What we doWe sample connected and skipped calls to check the classification is right.
Two people answered at once
Parallel dialing picks up more than one live answer and the second person hears silence.
What we doWe review abandoned-call exposure and adjust how many lines are dialed.
The coaching data goes unused
Orum records useful call data, but managers never look at it.
What we doWe set up the coaching views and send a simple weekly summary.
From Orum’s own documentation
- Answer detection Orum’s dialer uses AI to tell a person from a screener, a voicemail and a phone tree before bridging the rep in. Source ↗
Cost
Priced for the size of your floor
One monthly fee for Orum, with no minimum term.
From
The starting price, for a small floor. Scales with headcount and the number of campaigns.
Not included — so there are no surprises
- Your Orum licence, seats and call charges — billed to you directly
- Building the connection into your CRM — a separate one-off project
- Buying or sourcing lead lists
- Supplying agents
Your price in writing within 2 working days.
Orum limits
The Orum limits that decide how it should be run
From Orum’s own documentation, with sources.
Checked September 2026. Plans change.
Free download
Why your calls go to spam: a 10-point check
Find out why answer rates are falling, and what to fix first, in about 20 minutes.
CRMs that integrate with Orum
Integrate Orum with your CRM
Still typing call outcomes into your CRM? We connect Orum to any of these 25 CRMs and sales tools once, so every call, outcome and recording lands on the right contact. A one-time setup, with no monthly fee from us.
From the blog
Further reading
Dialers
CallTools call recording, CRM integration and API endpoints, explained
Does CallTools record calls, does it have its own CRM, which CRMs it connects to, and which API endpoints a custom integration needs. What to sync and what to check first.
Integrations
Connecting marketing tools to Salesforce without duplicate leads
How to send website forms, ad leads and email platform data into Salesforce so each person is one record, the source is kept, and the right owner follows up.
Integrations
Connecting an AI voice agent to your CRM: Retell, Vapi and Bland
How AI calling agents work with a CRM: what triggers a call, what the agent needs to know, what comes back, the API calls involved, and the rules to follow before you switch it on.
Questions
Orum management — common questions
How does Orum detect a live person?
Orum’s dialer uses AI to tell a human from a screener, a voicemail and a phone tree, and bridges the rep in when a real person picks up.
Can parallel dialing with Orum create abandoned calls?
Yes. If two people answer at once, the one who is not connected to a rep within 2 seconds of their greeting is an abandoned call under federal rules for telemarketing calls.
Do the federal abandoned-call rules apply to our Orum calls?
They apply to calls made for telemarketing purposes, whatever dialer places them. Whether your calls fall under them is a question for your counsel; keeping the dialer inside the answer is ours.
How much does Orum management cost?
From $500 $100 a month. The exact price depends on users, volume and what needs setting up, and you get it in writing within 2 working days, without giving us access.
