Vapi CRM Integrations
Connect Vapi AI voice agents to any CRM. Push call transcripts, summaries and outcomes to HubSpot, Salesforce or GHL the moment each AI call ends.
Vapi is an AI voice agent platform — calls are handled by an LLM-powered agent, not a human. When the call ends, Vapi fires a webhook with the full transcript, structured AI-extracted fields, and a recording URL. The integration pushes this into the CRM as a contact activity, updates the pipeline stage based on the AI's qualification result, and can trigger the next step in your workflow automatically.
Teams using AI voice agents for inbound lead qualification or outbound cold calling at scale. Particularly strong for mortgage, solar, insurance, and SaaS where the first conversation is qualification-focused.
Auth: API Key. call.ended webhook with transcript and extracted fields.
Note: Vapi's transcript fields need to be defined in your assistant prompt — the integration extracts them from the structured JSON the AI returns. If the prompt isn't set up to extract the right fields, they won't be available for CRM mapping.
Common questions about Vapi CRM integrations
Does Vapi integrate with [CRM name]?
We build custom Vapi integrations for 25 CRMs including HubSpot, Salesforce, GoHighLevel, Zoho, Pipedrive, ActiveCampaign, Close, Monday and more. Each integration is built to your exact field mapping and workflow requirements.
Does Vapi have a Zapier integration?
Vapi has native Zapier support, which works for basic integrations. For full field control, conditional logic, two-way sync, and custom disposition mapping, we recommend a direct API integration.
How does Vapi send call data to the CRM?
When a call ends in Vapi, the integration captures the call payload — disposition, duration, recording URL, agent, contact details — and writes it to the CRM as a call activity. Disposition is mapped to the correct CRM stage or status, recording is attached to the contact, and a follow-up task is created if configured. The rep doesn't touch the CRM.
How long does the Vapi integration take to build?
Most Vapi CRM integrations go live in 5–10 business days. We start with a 30-minute discovery call to understand your workflows and field mapping requirements, then build and test with real call data before handoff.