Vapi setup & management setup · admin · automation

Vapi AI Voice Agent Management

We build Vapi voice assistants, tune how they listen and respond, and manage them month to month.

  • Assistant setup — Assistants built for your calls and ready to take them.
  • Conversation tuning — Assistants that let callers finish and always have a way forward.
  • Ongoing management — Weekly care once the assistants are live.
  • Integrations — Assistants that act in your other systems.
From $100 a month Month to month, no minimum term Works with
Get a scope and price For your Vapi work · reply within 2 working days
or

  • No access needed
  • No contract
  • Price in writing
10 concurrent call slots by defaultMore lines under Settings → BillingEndpointing decides when a caller has finishedThe stop speaking plan handles barge-inWritten scope and price before you start

What we do on Vapi

Vapi setup, management and automation

Pick one of them or all of them.

Assistant setup

Assistants built for your calls and ready to take them.

  • Assistants for your call types
  • Prompts and voice
  • Phone numbers and transfers
  • Tested with test calls

Conversation tuning

Assistants that let callers finish and always have a way forward.

  • Endpointing and stop speaking plan tuned
  • Talk-over and long silences fixed
  • Fallbacks when the assistant cannot answer
  • Prompt versions recorded

Ongoing management

Weekly care once the assistants are live.

  • Weekly transcript review
  • Concurrency planned against peaks
  • Cost per call reviewed
  • Monthly improvement plan

Integrations

Assistants that act in your other systems.

  • CRM and calendar actions
  • Call outcomes into your CRM
  • Webhooks
  • Integration monitoring

Systems and tasks

What Vapi connects to, and the work we do in it

Systems on the left, example work on the right.

Connected systems

  • GoHighLevelCRM · connected by us
  • SalesforceCRM · connected by us
  • HubSpotCRM · connected by us
  • CalendarsGoogle · Outlook · Calendly
  • APIs & webhooksBooking and order systems
  • Knowledge baseDocs · FAQs · policies

Platform

Vapi AI voice agent 6 connected systems

Work in Vapi

Task boardExample week
  • Assistants for your call typesAssistant setup Done
  • Endpointing and stop speaking plan tunedConversation tuning Done
  • Weekly transcript reviewOngoing management In progress
  • CRM and calendar actionsIntegrations Queued
  • Prompts and voiceAssistant setup Queued
  • Talk-over and long silences fixedConversation tuning Queued
  • Concurrency planned against peaksOngoing management Queued
  • Call outcomes into your CRMIntegrations Queued
Connected by us Example tasks, not client data. No partnership implied.

Real situations

When teams bring us in on Vapi

The assistant talks over callers

Callers get cut off mid-sentence, or wait too long for an answer.

What we doWe tune endpointing and interruption settings using your real call recordings.

It cannot hand over to a person

When a caller needs a human, the call simply ends.

What we doWe set up transfers and fallbacks so callers reach your team.

Nobody listens to the calls

Calls run every day, but nobody checks what the assistant actually said.

What we doWe review a sample of calls each week and adjust prompts and tools.

From Vapi’s own documentation

  • Endpointing and barge-in Vapi decides when a caller has finished with endpointing, and handles interruptions through the stop speaking plan — words required, seconds of speech and back-off time before the assistant speaks again. Source ↗

Vapi limits

The Vapi limits that decide how it should be run

From Vapi’s own documentation, with sources.

Vapi — documented limits
LimitValueApplies to
Concurrent calls 10 slots Every account by default source ↗
When every slot is busy New calls wait for a free slot Inbound and outbound source ↗
Stop speaking plan numWords, voiceSeconds, backoffSeconds How interruptions are handled source ↗

Checked September 2026. Plans change.

Onboarding

How we start on Vapi

Including how access is granted in Vapi.

  1. 01 Tell us what you need A new assistant, tuning, ongoing management or integrations.
  2. 02 Access to the assistants in scope Dashboard access to the assistants and call logs we will work on.
  3. 03 Build and test Assistants checked with test calls before real callers reach them.
  4. 04 Handover or monthly management With ongoing management, transcripts are reviewed weekly.

Cost

Priced for weekly iteration, not a one-off build

One monthly fee for Vapi, with no minimum term.

From
$100/month

The starting price, for one agent with light call volume. Weekly prompt and flow work is scoped by volume.

Not included — so there are no surprises

  • Vapi usage, model and telephony charges — billed to you directly
  • Buying phone numbers or call minutes
  • Custom or cloned voices
  • A new CRM connection — quoted as a one-off project

Your price in writing within 2 working days.

Questions

Vapi management — common questions

How many calls can Vapi handle at once?

Every Vapi account includes 10 concurrent call slots by default. More can be reserved from Settings → Billing without contacting support.

What happens when all Vapi call slots are busy?

New outbound dials and inbound connections wait until a slot becomes free.

How do we stop a Vapi assistant talking over callers?

Two settings matter: endpointing, which decides when the caller has finished, and the stop speaking plan, which sets how many words and how much speech it takes to interrupt the assistant and how long it backs off before speaking again.

How much does Vapi management cost?

From $100 a month. The exact price depends on users, volume and what needs setting up, and you get it in writing within 2 working days, without giving us access.

Is there a minimum term?

No. It is month to month with 30 days’ notice.

Free 30-minute call · no obligation

Talk to us about Vapi

Thirty minutes on what you need from Vapi, whether it is on this list or not.

  1. Assistant setup — Assistants built for your calls and ready to take them.
  2. Conversation tuning — Assistants that let callers finish and always have a way forward.
  3. Ongoing management — Weekly care once the assistants are live.

+91 82857 48750 support@web-repay.com

Agents on headsets working at their desks
VapiSetup & management Scope and priceIn writing, within 2 working days No minimum term30 days’ notice