Close CRM Dialer Integrations
Connect external dialers to Close CRM. Log external call activities and create leads from dialer events.
Close CRM has a built-in dialer, so teams using an external dialer alongside Close are usually doing so for specific reasons: predictive dialing, AI voice agents, or multi-line parallel calling that Close's built-in dialer doesn't support. The integration maps external call data into Close's native call activity format so pipeline reporting stays accurate.
Close power users who need higher-volume outbound than the built-in dialer supports, or teams evaluating AI voice agents for initial outreach while keeping human follow-up in Close.
Auth: Close API Key. REST API with good documentation.
Note: Close expects call activities to have a contact_id, direction, duration, and status. Some dialers send these under different field names — the field mapping step is critical.
Common questions about Close CRM dialer integrations
Which dialers integrate with Close CRM?
We support 22 dialer integrations with Close CRM including Talkdesk, Five9, Aircall, JustCall, Kixie, CallTools, Convoso, PhoneBurner, CloudTalk, Vapi, Bland AI, Retell AI, and more. Each integration is custom-built and production-grade.
How long does a Close CRM dialer integration take?
Most Close CRM dialer integrations go live in 5–10 business days. We start with a 30-minute discovery call to map your exact fields and workflows, then build and test the integration with real data before handoff.
Does the integration work without Zapier?
Yes. We build direct API integrations between your dialer and Close CRM — no Zapier required. This is important for dialers like Five9, CallTools, and Convoso that have no native Zapier support. Direct API integrations are also more reliable and have no per-task pricing.
What happens to call recordings?
Recording URLs are mapped to a Close CRM activity or custom field on the contact record. Reps and managers can access recordings directly from Close CRM without switching to the dialer dashboard.