Dialpad setup
Offices, users and routing configured before calls start.
- Offices and users
- Departments or Contact Centers per team
- Routing rules
- Business hours
Dialpad setup & management
setup · admin · automation
Dialpad Phone System Management
We set Dialpad up with offices, departments or contact centers that fit each team, and manage routing and users month to month.
- Dialpad setup — Offices, users and routing configured before calls start.
- Routing — Calls reaching the right team at the right time.
- Ongoing management — Monthly admin for users, routing and licences.
- Integrations — Dialpad connected to your CRM and helpdesk.
From $100 a month Month to month, no minimum term
Works with 
Departments share calls across a groupContact Centers add monitoring and analyticsContact Centers need Sell or Support licencesSix types of admin permissionWritten scope and price before you start
What we do on Dialpad
Dialpad setup, management and automation
Pick one of them or all of them.
Routing
Calls reaching the right team at the right time.
- Main line and department routing
- Contact Center routing type
- After-hours handling
- Tested end to end
Ongoing management
Monthly admin for users, routing and licences.
- User and admin changes
- Routing updates
- Licence checks for Contact Centers
- Monthly review
Integrations
Dialpad connected to your CRM and helpdesk.
- CRM call logging
- Contact sync
- Helpdesk connections
- Integration monitoring
Onboarding
How we start on Dialpad
Including how access is granted in Dialpad.
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Tell us what you need
Setup, routing, ongoing management or integrations.
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Office Admin for the offices in scope
A Company Admin makes us Office Admin for the offices we work on.
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Build and test
Routing rules and hours checked with test calls first.
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Handover or monthly management
With ongoing management, requests are handled every week.
Real situations
When teams bring us in on Dialpad
Teams set up as the wrong type
Some teams run as Departments when they need Contact Center features, or the reverse.
What we doWe choose the right setup for each team and move them if needed.
After-hours calls disappear
Routing ignores business hours and holidays, so calls ring an empty office.
What we doWe set business hours and after-hours routing for each office.
A new office takes weeks
Users, numbers and routing are rebuilt by hand for every location.
What we doWe set up new offices from a standard template.
From Dialpad’s own documentation
- Departments vs Contact Centers Dialpad departments share calls across a group; Contact Centers add monitoring, analytics and more routing options, need a Dialpad Sell or Support licence, and use one routing type each. Source ↗
Cost
Priced for a single site, and it stays small
One monthly fee for Dialpad, with no minimum term.
From
$100/month
The starting price, for a single site with simple routing. Scales with sites, users and complexity.
Not included — so there are no surprises
- Your Dialpad licences and call charges — billed to you directly
- Desk phones and headsets
- Porting numbers from your old provider — quoted separately
- A new CRM connection — quoted as a one-off project
Your price in writing within 2 working days.
Dialpad limits
The Dialpad limits that decide how it should be run
From Dialpad’s own documentation, with sources.
Checked September 2026. Plans change.
Free download
Why your calls go to spam: a 10-point check
Find out why answer rates are falling, and what to fix first, in about 20 minutes.
CRMs that integrate with Dialpad
Integrate Dialpad with your CRM
Still typing call outcomes into your CRM? We connect Dialpad to any of these 25 CRMs and sales tools once, so every call, outcome and recording lands on the right contact. A one-time setup, with no monthly fee from us.
From the blog
Further reading
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Dialers
Aircall vs JustCall vs Kixie: choosing a dialer for a small team
How the three dial, who can do what, and how much each helps keep your numbers answerable, from each vendor's own documentation.
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
Questions
Dialpad management — common questions
What is the difference between a department and a contact center in Dialpad?
Both distribute calls to a group of users. Departments suit smaller teams; Contact Centers add capabilities such as call monitoring and advanced analytics as call volume grows.
Do Dialpad contact centers need a special licence?
Yes. Creating and managing a Contact Center requires a Dialpad Sell or Dialpad Support licence.
How many routing types can a Dialpad contact center use?
One. Each Contact Center can have only one routing type.
What can a Dialpad Office Admin do?
An Office Admin controls a single office. A Company Admin — who has the most control, including billing — can assign any user as Office Admin.
How much does Dialpad management cost?
From $100 a month. The exact price depends on users, volume and what needs setting up, and you get it in writing within 2 working days, without giving us access.
Is there a minimum term?
No. It is month to month with 30 days’ notice.
