The number decides the client
A department can answer for more than one brand. We map each number to exactly one sub-account, so a caller is looked up and written back in that client’s account only.
Integration · Dialpad to GoHighLevel
Dialpad and GoHighLevel integration
Dialpad handles the phone and GoHighLevel holds the client. We connect them so a call lands on the right contact in the right sub-account, whoever in the department answered it, and the follow-up workflow starts on its own. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Dialpad
GoHighLevel
One call ends in Dialpad. In GoHighLevel:
- Call ends on DialpadDepartment, contact centre or direct
- Contact updated in the sub-accountCall, outcome and recording
- The workflow startsText, task or calendar link
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Shared phones, separate clients
Dialpad is built around groups. A department shares incoming calls across a set of people, and a Contact Center adds routing, monitoring and analytics on top — though each one needs a Sell or Support licence and carries a single routing type. Admin rights come in six flavours, from Company Admin down to an Office Admin who controls one office, which is a genuinely useful shape when different people look after different parts of the business.
GoHighLevel is built around separation. Every client gets a sub-account with its own contacts, pipeline, calendar and workflows, and the one thing that must never happen is a call from one client appearing in another’s account. Those two models do not line up by themselves. The connection is where they meet: the number decides the client, the department decides who answered, and the two facts are kept apart on purpose.
- Agencies answering for several clientsEach number writes into one sub-account and no other.
- Teams with shared inbound departmentsA call answered by anyone still lands on the right contact.
- Appointment-setting teamsA qualified call starts the client’s own booking workflow immediately.
What we connect between Dialpad and GoHighLevel
A typical setup. We adjust each line to how your team uses Dialpad and GoHighLevel.
When this happensThis is what you get
A call endsA call note on the matching contact in the right sub-account, with the length
The Dialpad user who took itRecorded on the note, whoever in the department answered
The call outcomeThe opportunity stage or contact field you choose
A qualified or booked outcomeStarts the GoHighLevel workflow you nominate
The call recordingLinked from the note
A caller not in GoHighLevel yetA new contact in the right sub-account, checked for duplicates first
Field mapping, event by event
Each Dialpad event and exactly what it writes in GoHighLevel. Pick an event to see its fields.
1. Trigger · Dialpad
When a call ends
Every call made or received in Dialpad
2. Action · GoHighLevel
Log the call note
In GoHighLevel, on the contact — Where your team already works
GoHighLevel field
Mapped from
What happens
Activity date
Date started15 Sep, 4:00 pm
Shown in your time zone
Date started15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way GoHighLevel expects
Call length3 min 04 s
Stored the way GoHighLevel expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Ai summaryAsked for pricing
Saved as note text
Ai summaryAsked for pricing
Saved as note text
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Dialpad calls
Your team builds and maintains every step
Where it runs
In your own Dialpad and GoHighLevel accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Dialpad and GoHighLevel setups usually go wrong
Departments have no single owner
Calls are shared across a group, so there is no obvious owner for the note or the task. We agree whether that is whoever answered or the contact owner, before anything lands unassigned.
Texting needs registration first
If the workflow texts a US number, that sub-account needs A2P 10DLC brand and campaign registration. We check it rather than shipping a flow that fails quietly.
Contact Centers are licensed separately
Dialpad Contact Centers require a Sell or Support licence and each has one routing type. Worth confirming before a design leans on routing you are not licensed for.
How we set it up
- 1
Agree what connects
Which numbers and departments map to which sub-accounts, who owns a shared call, and which outcomes start a workflow. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Dialpad admin at the narrowest of its six permission types that covers the work — often Office Admin — and agency-level access in GoHighLevel.
- 3
We connect and test
We call each number, answer from different members of a department, and check every contact, opportunity, task and workflow in each sub-account.
- 4
Handover
A short document of what is connected, including the number-to-sub-account map. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Dialpad and GoHighLevel, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Dialpad and GoHighLevel
Can one Dialpad account serve several GoHighLevel sub-accounts?
Yes. Each number is mapped to one sub-account, so calls and contacts land in the right client’s account and nowhere else.
Who is the call logged to when a department answers?
Whoever actually took it is recorded on the note. Whether the task goes to them or to the contact owner is a rule we agree with you during scoping.
Do we need a Dialpad Contact Center licence?
Only if you want contact centre routing and analytics — those need a Sell or Support licence. Departments work without one, and the integration supports both.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us. Your GoHighLevel and Dialpad plans are unchanged.
Related
Rather talk it through?
Thirty minutes on how your team uses Dialpad and GoHighLevel. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity movedAppointment booked
Call-back taskAssigned to the contact owner