Calls that pass through several people
A call can ring a queue, get transferred and end with someone else. We log it once, against the person who finished the call, so the contact does not show three calls for one conversation.
Integration · RingCentral to GoHighLevel
RingCentral to GoHighLevel (GHL) integration
Your phones run on RingCentral and your pipeline runs in GoHighLevel. We connect the two so calls from every extension and call queue land on the right GHL contact, ready for your follow-up. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
RingCentral
GoHighLevel
One call ends in RingCentral. In GoHighLevel:
- Call logged on the GHL contactFrom the extension or queue that took it
- Voicemail and recording attachedRight where your team works the lead
- Follow-up startedThe GHL workflow you choose picks it up
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Who connects RingCentral and GoHighLevel
RingCentral tends to be the phone system of businesses with a real office behind them: several locations, front desks, departments and call queues. GoHighLevel is where the same business runs its marketing and follow-up. The trouble is that most calls come in through a queue or a shared line, so nobody can tell afterwards who spoke to the lead, or whether anyone did.
Connecting RingCentral to GHL puts every one of those calls on the contact, including which extension picked up. Managers can see what happened to each lead from the ad click to the conversation, and your automations can react to calls the same way they already react to forms.
- Multi-location businessesCalls to each location’s number land in the right GHL sub-account or pipeline, with the location kept on the contact.
- Front desks and call queuesCalls answered from a shared queue are still logged against the person who took them.
- Teams that live in textsRingCentral text conversations sit next to the call history, so nobody asks a customer to repeat themselves.
What we connect between RingCentral and GoHighLevel
A typical setup. We adjust each line to how your team uses RingCentral and GoHighLevel.
When this happensThis is what you get
A call ends on any extensionA call note on the matching GHL contact, with the extension and user who answered
A call answered from a queueLogged against the person who picked up, with the queue kept for reporting
The call recordingLinked from that call note
A voicemailAttached to the contact, with a call-back task for the contact owner
A text messageAdded to the contact, next to the call history
A caller who is not in GHL yetA new contact, checked against existing numbers first
Field mapping, event by event
Each RingCentral event and exactly what it writes in GoHighLevel. Pick an event to see its fields.
1. Trigger · RingCentral
When a call ends
Every call made or received in RingCentral
2. Action · GoHighLevel
Log the call note
In GoHighLevel, on the contact — Where your team already works
GoHighLevel field
Mapped from
What happens
Call length
Call length3 min 04 s
Stored the way GoHighLevel expects
Call length3 min 04 s
Stored the way GoHighLevel expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
ResultInterested
Matched to your own list of outcomes
ResultInterested
Matched to your own list of outcomes
Recording
Recording idPlayable audio
Added once the file is ready
Recording idPlayable audio
Added once the file is ready
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
1. Trigger · RingCentral
When an outcome is set
A rep marks how the call went
2. Action · GoHighLevel
Update the opportunity
In GoHighLevel — Moves one record, not all of them
GoHighLevel field
Mapped from
What happens
Which opportunity
Most recent open opportunityNorthwind — 12 seats
On the matching contact, owned by the rep on the call
Stage
ResultInterested
Looked up in the outcome-to-stage list we agree with you
ResultInterested
Looked up in the outcome-to-stage list we agree with you
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own RingCentral calls
Your team builds and maintains every step
Where it runs
In your own RingCentral and GoHighLevel accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where RingCentral and GoHighLevel setups usually go wrong
Extensions matched to GHL users
RingCentral extensions and GHL users are set up separately. We match every extension that talks to customers, so each call has the right owner.
Main numbers and direct lines
The same customer may call the main number one day and a rep’s direct line the next. We match on the caller, not the number they dialled, so it is still one contact.
Internal calls kept out
Calls between colleagues are not customer activity. We leave them out of GHL so contact timelines stay clean.
How we set it up
- 1
Map your phone setup
Which extensions, queues and locations should connect, and to which GHL sub-account or pipeline. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin access to RingCentral and GoHighLevel. Nothing for your team to install.
- 3
We connect and test
We place real calls through your main number, a queue and a direct line, and check each one lands on the right contact with the right owner.
- 4
Handover
A short document of what is connected. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting RingCentral and GoHighLevel, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about RingCentral and GoHighLevel
Do calls from call queues get logged?
Yes. Calls answered from a RingCentral queue are logged on the GHL contact against the person who picked up, and we keep the queue name so you can still report by queue.
Can each location go to its own GHL sub-account?
Yes. We route each RingCentral number or location to the sub-account it belongs to, so calls never mix between locations or clients.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us.
Will our team need to change anything in RingCentral?
No. Calls are answered and made exactly as they are today. The connection works in the background.
Rather talk it through?
Thirty minutes on how your team uses RingCentral and GoHighLevel. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity movedAppointment set
Call-back taskAssigned to the contact owner