Do-not-call in both systems
A do-not-call request made on a CallTools call has to stop GHL texts and workflows too. We carry it across and test it on a real contact.
Integration · CallTools to GoHighLevel
CallTools to GoHighLevel (GHL) integration
Your agents dial in CallTools and your leads are nurtured in GoHighLevel. We connect them so new GHL leads reach the right CallTools campaign, and every disposition, recording and do-not-call request comes back to the GHL contact. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
CallTools
GoHighLevel
One call ends in CallTools. In GoHighLevel:
- New GHL lead sent to CallToolsInto the campaign you choose
- Disposition back in GHLMoves the opportunity or adds a tag
- Do-not-call respectedFlagged on the contact everywhere
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Who connects CallTools and GoHighLevel
CallTools is built for outbound call centres: campaigns, predictive and power dialling, dispositions and compliance. GoHighLevel is where agencies and lead generation businesses capture leads, run follow-up and book appointments. The two often sit side by side in insurance, solar, home services and debt relief, where speed to lead decides who wins.
The problem is the handoff. Leads captured in GHL wait in a spreadsheet before reaching the dialer, and dispositions from the call floor never make it back, so GHL keeps texting people who already said no. Connecting CallTools to GHL makes the loop automatic in both directions, including do-not-call requests.
- Lead generation and appointment settingLeads from GHL funnels are in a CallTools campaign within minutes, not the next morning.
- Insurance, solar and home servicesAgents’ dispositions move GHL opportunities and trigger the right follow-up.
- Agencies running calling for clientsEach client’s GHL sub-account feeds its own CallTools campaign.
What we connect between CallTools and GoHighLevel
A typical setup. We adjust each line to how your team uses CallTools and GoHighLevel.
When this happensThis is what you get
A new lead in GoHighLevelA contact in the CallTools campaign you choose
A call endsA call note on the matching GHL contact, with the agent and length
The disposition the agent setsThe opportunity stage or a contact tag you choose, per disposition
The call recordingLinked from the call note
A do-not-call requestA do-not-call flag on the GHL contact, so no workflow calls or texts them
A callback scheduled by the agentA task for the contact owner at the same time
Field mapping, event by event
Each CallTools event and exactly what it writes in GoHighLevel. Pick an event to see its fields.
1. Trigger · CallTools
When a call ends
Every call made or received in CallTools
2. Action · GoHighLevel
Log the call note
In GoHighLevel, on the contact — Where your team already works
GoHighLevel field
Mapped from
What happens
Activity date
Call time15 Sep, 4:00 pm
Shown in your time zone
Call time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way GoHighLevel expects
Call length3 min 04 s
Stored the way GoHighLevel expects
Call outcome
Call outcomeInterested
Matched to your own list of outcomes
Call outcomeInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Call notesAsked for pricing
Saved as note text
Call notesAsked for pricing
Saved as note text
Owner
Rep’s nameMaria Lopez
Matched to the same person in GoHighLevel
Rep’s nameMaria Lopez
Matched to the same person in GoHighLevel
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
1. Trigger · CallTools
When an outcome is set
A rep marks how the call went
2. Action · GoHighLevel
Update the opportunity
In GoHighLevel — Moves one record, not all of them
GoHighLevel field
Mapped from
What happens
Which opportunity
Most recent open opportunityNorthwind — 12 seats
On the matching contact, owned by the rep on the call
Stage
Call outcomeInterested
Looked up in the outcome-to-stage list we agree with you
Call outcomeInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · CallTools
When a call is missed
Nobody picked up in time
2. Action · GoHighLevel
Create a task
In GoHighLevel, for the contact owner — A call-back nobody forgets
GoHighLevel field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own CallTools calls
Your team builds and maintains every step
Where it runs
In your own CallTools and GoHighLevel accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where CallTools and GoHighLevel setups usually go wrong
Leads loaded twice
The same person can come in through several GHL forms. We check the campaign first, so nobody is dialled twice for one enquiry.
The right sub-account and campaign
Agencies often run several clients. We route each GHL sub-account to its own CallTools campaign and back.
Dozens of dispositions
Call floors use many dispositions. We agree which change the opportunity, which add a tag and which are just logged.
How we set it up
- 1
Map campaigns and dispositions
Which GHL leads go to which CallTools campaign, and what each disposition changes in GHL. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin access to CallTools and to the GHL agency or sub-accounts. Nothing for your agents to install.
- 3
We connect and test
We send test leads through, dial them, set every disposition and check the GHL contact, opportunity and do-not-call flag.
- 4
Handover
A short document of every rule. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting CallTools and GoHighLevel, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about CallTools and GoHighLevel
Can GHL leads go straight into a CallTools campaign?
Yes. New leads from the GHL forms, funnels or pipelines you choose are added to the matching CallTools campaign automatically.
Do CallTools dispositions update GoHighLevel?
Yes. Each disposition can move the GHL opportunity, add a tag that starts a workflow, or simply be logged. We agree every rule before building.
What happens with do-not-call requests?
A do-not-call disposition in CallTools flags the contact in GHL too, so no workflow texts, emails or calls them. We test this before go-live.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us, which matters at call-centre volumes.
Rather talk it through?
Thirty minutes on how your team uses CallTools and GoHighLevel. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity movedAppointment set
Call-back taskAssigned to the contact owner