Drops and conversations are different events
A one-click voicemail is an attempt with a message left, not a call anyone had. We record them separately so connect rates are honest and the follow-up text matches what the prospect actually received.
Integration · PhoneBurner to GoHighLevel
PhoneBurner to GoHighLevel (GHL) integration
Your team power dials in PhoneBurner and nurtures leads in GoHighLevel. We connect them so GHL contacts go straight into dial sessions, and every call result, recording and voicemail drop comes back to the GHL contact and opportunity. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
PhoneBurner
GoHighLevel
One call ends in PhoneBurner. In GoHighLevel:
- GHL contacts in a dial sessionFrom the pipeline or tag you choose
- Call result back in GHLMoves the opportunity or adds a tag
- Voicemail drop notedSo the follow-up text makes sense
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
A voicemail drop is not a conversation, and the CRM has to know
PhoneBurner is a power dialer built around one rep moving quickly. The rep dials, reaches a greeting, clicks once, and PhoneBurner leaves a pre-recorded message while already dialing the next contact. Real estate agents, mortgage brokers, insurance agents and recruiters live in it for exactly that reason. It is worth being precise about what it is not: there is no ringless voicemail. A live rep has to dial, hear the greeting and click, which is a compliance posture as much as a feature.
GoHighLevel is where the same businesses keep the lead, the pipeline and the follow-up. Without a connection the loop is manual — export a list from GHL, dial it, then update the CRM by hand or not at all. Connecting the two gets contacts into sessions automatically and results back onto the record.
The distinction that decides whether the follow-up reads well is the voicemail drop. Eighty drops and four conversations is a good morning, and if the CRM records all eighty-four as calls, the reporting is wrong and the automated text that goes out next says something that does not match what happened. We log drops as drops.
- Real estate and mortgage teamsNew GHL leads are dialled the same day, and results move the opportunity.
- Insurance agenciesVoicemail drops and callbacks are recorded separately, so follow-up texts fit the conversation.
- Agencies running outbound for clientsEach client’s sub-account feeds its own sessions and gets its own results back.
What we connect between PhoneBurner and GoHighLevel
A typical setup. We adjust each line to how your team uses PhoneBurner and GoHighLevel.
When this happensThis is what you get
Contacts in a GHL pipeline stage or tagContacts ready in a PhoneBurner dial session
A call endsA call note on the matching GHL contact, with the rep and length
The call result the rep picksThe opportunity stage or a tag that starts a workflow
A voicemail dropNoted on the contact as a drop, not as a connected call
The call recordingLinked from the call note
A callback set in PhoneBurnerA task for the contact owner at the same time
Field mapping, event by event
Each PhoneBurner event and exactly what it writes in GoHighLevel. Pick an event to see its fields.
1. Trigger · PhoneBurner
When a call ends
Every call made or received in PhoneBurner
2. Action · GoHighLevel
Log the call note
In GoHighLevel, on the contact — Where your team already works
GoHighLevel field
Mapped from
What happens
Activity date
Next call date15 Sep, 4:00 pm
Shown in your time zone
Next call date15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way GoHighLevel expects
Call length3 min 04 s
Stored the way GoHighLevel expects
Call outcome
ResultInterested
Matched to your own list of outcomes
ResultInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Call notesAsked for pricing
Saved as note text
Call notesAsked for pricing
Saved as note text
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
1. Trigger · PhoneBurner
When an outcome is set
A rep marks how the call went
2. Action · GoHighLevel
Update the opportunity
In GoHighLevel — Moves one record, not all of them
GoHighLevel field
Mapped from
What happens
Which opportunity
Most recent open opportunityNorthwind — 12 seats
On the matching contact, owned by the rep on the call
Stage
ResultInterested
Looked up in the outcome-to-stage list we agree with you
ResultInterested
Looked up in the outcome-to-stage list we agree with you
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own PhoneBurner calls
Your team builds and maintains every step
Where it runs
In your own PhoneBurner and GoHighLevel accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where PhoneBurner and GoHighLevel setups usually go wrong
Contacts dialled twice
The same lead can sit in several GHL pipelines and tags. We deduplicate before loading, so nobody is called twice in one session.
Workflows that clash
If a call result adds a tag and a GHL workflow already texts on that tag, messages double up. We read your existing workflows before choosing which tags this integration writes.
The right sub-account, and who can see it
Each sub-account feeds its own sessions and receives only its own results. Worth knowing on the PhoneBurner side too: a Supervisor sees only the reps in their group, and each extra admin account carries a $250 set-up fee, so access is worth planning rather than buying twice.
How we set it up
- 1
Agree lists and results
Which GHL stages and tags feed PhoneBurner, what each call result changes, and how drops are recorded. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin access to PhoneBurner and agency or sub-account access in GoHighLevel. Nothing for your reps to install.
- 3
We connect and test
We run a real dial session, leave voicemail drops, set every result, and check each contact, opportunity, tag, task and workflow — including the ones that should not have fired.
- 4
Handover
A short document of every rule, including the list-to-sub-account map. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting PhoneBurner and GoHighLevel, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about PhoneBurner and GoHighLevel
Can GHL contacts go straight into PhoneBurner?
Yes. Contacts from the GHL pipeline stages or tags you choose are loaded into dial sessions automatically, deduplicated first.
Do PhoneBurner call results update GoHighLevel?
Yes. Each result can move the opportunity or add a tag that starts a workflow, and we agree every rule before building it.
Are voicemail drops recorded in GHL?
Yes, and separately from connected calls. PhoneBurner’s voicemail is one-click rather than ringless — a rep dials and clicks on the greeting — so a drop is an attempt with a message, and your reporting should say so.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us. Your GoHighLevel and PhoneBurner plans are unchanged.
Rather talk it through?
Thirty minutes on how your team uses PhoneBurner and GoHighLevel. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity movedAppointment set
Call-back taskAssigned to the contact owner