Monday CRM Dialer Integrations
Connect your dialer to Monday CRM. Auto-create items, update column values and change status when calls complete.
Monday.com's CRM uses a board-and-item model rather than traditional CRM objects — which makes integrations slightly more complex but also more flexible. Each call can update the correct board item, change a status column, add a notes update, and trigger a Monday automation. The result is a pipeline that reflects every conversation automatically.
Teams that standardised on Monday for project management and extended it into CRM. Operations-heavy sales teams and agencies often fall into this category.
Auth: Monday API v2 (GraphQL). OAuth or API token.
Note: Monday uses GraphQL, not REST. Every update requires a mutation query with the specific board ID and column IDs — which vary per account. These are captured and hardcoded during the setup process.
Common questions about Monday CRM dialer integrations
Which dialers integrate with Monday CRM?
We support 22 dialer integrations with Monday CRM including Talkdesk, Five9, Aircall, JustCall, Kixie, CallTools, Convoso, PhoneBurner, CloudTalk, Vapi, Bland AI, Retell AI, and more. Each integration is custom-built and production-grade.
How long does a Monday CRM dialer integration take?
Most Monday CRM dialer integrations go live in 5–10 business days. We start with a 30-minute discovery call to map your exact fields and workflows, then build and test the integration with real data before handoff.
Does the integration work without Zapier?
Yes. We build direct API integrations between your dialer and Monday CRM — no Zapier required. This is important for dialers like Five9, CallTools, and Convoso that have no native Zapier support. Direct API integrations are also more reliable and have no per-task pricing.
What happens to call recordings?
Recording URLs are mapped to a Monday CRM activity or custom field on the contact record. Reps and managers can access recordings directly from Monday CRM without switching to the dialer dashboard.