Twilio CRM Integrations
Connect Twilio SMS and voice to any CRM or dialer. Auto-log inbound calls, send follow-up SMS after calls and trigger CRM updates when messages arrive.
Common questions about Twilio CRM integrations
Does Twilio integrate with [CRM name]?
We build custom Twilio integrations for 25 CRMs including HubSpot, Salesforce, GoHighLevel, Zoho, Pipedrive, ActiveCampaign, Close, Monday and more. Each integration is built to your exact field mapping and workflow requirements.
Does Twilio have a Zapier integration?
Twilio has native Zapier support, which works for basic integrations. For full field control, conditional logic, two-way sync, and custom disposition mapping, we recommend a direct API integration.
How does Twilio send call data to the CRM?
When a call ends in Twilio, the integration captures the call payload — disposition, duration, recording URL, agent, contact details — and writes it to the CRM as a call activity. Disposition is mapped to the correct CRM stage or status, recording is attached to the contact, and a follow-up task is created if configured. The rep doesn't touch the CRM.
How long does the Twilio integration take to build?
Most Twilio CRM integrations go live in 5–10 business days. We start with a 30-minute discovery call to understand your workflows and field mapping requirements, then build and test with real call data before handoff.