Texts that never arrive
Unregistered or wrongly registered texting is the most common cause. We check the A2P 10DLC status for each sub-account.
Integration · Twilio to GoHighLevel
Twilio and GoHighLevel (GHL) setup
GoHighLevel’s calls and texts run on telephony that many agencies first set up through their own Twilio account, and others through GHL’s LC Phone. Either way, most problems come from the same places: numbers in the wrong sub-account, texts blocked by carriers, and missed calls nobody hears about. We set it up properly and test it. One-time setup, no monthly fee from us.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Twilio
GoHighLevel
One call ends in Twilio. In GoHighLevel:
- Numbers in the right sub-accountEach client with their own
- Texting registered and approvedSo messages actually deliver
- Calls and texts in GHLOn the contact, with workflows running
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Most "GHL phone problems" are setup problems
Agencies tend to find out something is wrong from a client: texts are not arriving, a number rings nowhere, or call recordings are missing. The cause is rarely GoHighLevel itself. It is usually a number attached to the wrong sub-account, a texting registration that was never approved, or a workflow that does not know a call was missed.
In the US, business texting to customers needs A2P 10DLC registration, and unregistered messages get filtered or blocked by carriers. That single step decides whether your missed-call text-back works. We check registration, numbers, call routing and the workflows that depend on them, and fix what is broken before adding anything new.
- Agencies with many sub-accountsEach client’s numbers, texting registration and workflows set up the same way.
- Businesses moving numbersBringing existing numbers into GHL without losing calls during the switch.
- Teams whose texts stopped deliveringRegistration and sending settings checked and fixed.
What we connect between Twilio and GoHighLevel
A typical setup. We adjust each line to how your team uses Twilio and GoHighLevel.
When this happensThis is what you get
Each phone numberAssigned to the right GHL sub-account and user
Inbound callsRouted to the right people, logged on the contact, with recording where enabled
Missed callsYour missed-call text-back workflow triggered
Two-way textsIn the GHL conversation for that contact
Texting registration (US)A2P 10DLC brand and campaign submitted and tracked
Field mapping, event by event
Each Twilio event and exactly what it writes in GoHighLevel. Pick an event to see its fields.
1. Trigger · Twilio
When a call ends
Every call made or received in Twilio
2. Action · GoHighLevel
Log the call note
In GoHighLevel, on the contact — Where your team already works
GoHighLevel field
Mapped from
What happens
Activity date
Date created15 Sep, 4:00 pm
Shown in your time zone
Date created15 Sep, 4:00 pm
Shown in your time zone
Call length
Call duration3 min 04 s
Stored the way GoHighLevel expects
Call duration3 min 04 s
Stored the way GoHighLevel expects
Direction
DirectionInbound
Inbound or outbound
DirectionInbound
Inbound or outbound
Recording
Recording urlPlayable audio
Added once the file is ready
Recording urlPlayable audio
Added once the file is ready
Call notes
Transcription textAsked for pricing
Saved as note text
Transcription textAsked for pricing
Saved as note text
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Twilio calls
Your team builds and maintains every step
Where it runs
In your own Twilio and GoHighLevel accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Twilio and GoHighLevel setups usually go wrong
LC Phone or your own Twilio
GHL accounts may use LC Phone or a connected Twilio account. We confirm which you are on before changing anything.
Numbers in the wrong place
A number on the wrong sub-account sends calls and texts to the wrong client. We audit every number.
Moving numbers safely
Porting a number takes days. We plan it so calls keep working while it happens.
How we set it up
- 1
Audit
We list every number, sub-account, registration and workflow involved, and what is broken. Written scope, fixed one-time price.
- 2
Access
Agency admin access to GHL, and to Twilio if you use your own account.
- 3
Fix and test
We make the changes, then test calls, missed calls and texts on each number.
- 4
Handover
A short record of each sub-account’s numbers and registration status.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Twilio and GoHighLevel, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Twilio and GoHighLevel
Do I need my own Twilio account to use GHL phone?
Not necessarily. GoHighLevel offers its own LC Phone. Some agencies still use their own Twilio account. We work with either and can help you decide.
Why are my texts not delivering?
The most common reason in the US is missing or rejected A2P 10DLC registration. We check it, fix the submission and test sending.
Is there a monthly fee?
Not from us. You pay once for the setup. Phone and texting usage is billed by GHL or Twilio as usual.
Can you move our existing numbers?
Yes. We plan the move so the number keeps working during the transfer.
Rather talk it through?
Thirty minutes on how your team uses Twilio and GoHighLevel. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Missed callText-back sent
Call-back taskAssigned to the contact owner