Leads with several contacts
In Close, a lead is a company with contacts inside it. We match the caller to the right contact and log the call on their lead.
Integration · JustCall to Close CRM
JustCall and Close CRM integration
Close is built for teams that sell by phone, and some of those teams run their numbers, IVR and texting on JustCall. We connect the two so every JustCall call and text lands on the right Close lead, and outcomes keep opportunities moving. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
JustCall
Close CRM
One call ends in JustCall. In Close CRM:
- Call on the Close leadWith the contact, rep and recording
- Outcome updates the opportunityStatus or lead field, as you choose
- Texts in the same timelineNext to calls and emails
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Why teams use JustCall with Close
Close has calling built in, so why add JustCall? Usually because the phone system serves more than sales: support lines, IVR menus, numbers in many countries, shared inboxes for texts, or a team that already standardised on JustCall. Sales still wants every conversation in Close, where leads, opportunities and smart views live.
Connecting JustCall to Close gives each team what it needs. Everyone keeps using JustCall for the phone, and Close shows every call and text on the lead, so smart views, follow-ups and reporting work as if the calls were made in Close.
- Companies with support and sales on one phone systemSales conversations reach Close without moving support off JustCall.
- International teamsLocal numbers in several countries stay on JustCall, with calls logged in Close.
- Teams that text a lotJustCall text threads sit on the Close lead, next to calls and emails.
What we connect between JustCall and Close CRM
A typical setup. We adjust each line to how your team uses JustCall and Close CRM.
When this happensThis is what you get
A call endsA call activity on the matching Close lead and contact, owned by the rep
The call outcomeThe opportunity status or a lead field you choose
The call recordingLinked from the call activity
A text message sent or receivedSaved on the lead, next to calls and emails
A missed call or voicemailA task for the lead owner, so it appears in their inbox
A caller who is not in Close yetA new lead, checked against existing contacts first
Field mapping, event by event
Each JustCall event and exactly what it writes in Close CRM. Pick an event to see its fields.
1. Trigger · JustCall
When a call ends
Every call made or received in JustCall
2. Action · Close CRM
Log the call activity
In Close CRM, on the lead — Where your team already works
Close CRM field
Mapped from
What happens
Activity date
Call time15 Sep, 4:00 pm
Shown in your time zone
Call time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call duration seconds3 min 04 s
Stored the way Close CRM expects
Call duration seconds3 min 04 s
Stored the way Close CRM expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
Call outcomeInterested
Matched to your own list of outcomes
Call outcomeInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Call notesAsked for pricing
Saved as note text
Call notesAsked for pricing
Saved as note text
Owner
Rep’s nameMaria Lopez
Matched to the same person in Close CRM
Rep’s nameMaria Lopez
Matched to the same person in Close CRM
Lead
Matched by phone number+1 415 555 0142
A new lead is created only if none match
1. Trigger · JustCall
When an outcome is set
A rep marks how the call went
2. Action · Close CRM
Update the opportunity
In Close CRM — Moves one record, not all of them
Close CRM field
Mapped from
What happens
Which opportunity
Most recent open opportunityNorthwind — 12 seats
On the matching lead, owned by the rep on the call
Stage
Call outcomeInterested
Looked up in the outcome-to-stage list we agree with you
Call outcomeInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · JustCall
When a call is missed
Nobody picked up in time
2. Action · Close CRM
Create a task
In Close CRM, for the lead owner — A call-back nobody forgets
Close CRM field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the lead name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the lead name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Lead ownerMaria Lopez
Falls back to the rep who was on the line
Lead ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own JustCall calls
Your team builds and maintains every step
Where it runs
In your own JustCall and Close CRM accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where JustCall and Close CRM setups usually go wrong
Support calls kept out of sales
Not every JustCall call is a sales conversation. We agree which numbers or teams connect to Close.
Tasks that show in the Close inbox
Missed calls become Close tasks for the lead owner, so they appear where reps already work their day.
Reps matched to Close users
Every JustCall user is matched to a Close user, so activity reports count the right person.
How we set it up
- 1
Agree what connects
Which JustCall numbers and teams connect, and what outcomes change in Close. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin access to JustCall and Close. Nothing for your team to install.
- 3
We connect and test
We make and miss test calls, send texts and check every lead, opportunity and task in Close.
- 4
Handover
A short document of what is connected. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting JustCall and Close CRM, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about JustCall and Close CRM
Close has calling built in. Why connect JustCall?
Many teams keep JustCall for numbers, IVR, texting or support. Connecting it means sales still sees every call and text in Close without anyone changing phone systems.
Will JustCall texts show in Close?
Yes. Texts sent and received in JustCall are saved on the matching Close lead.
Can we connect only some JustCall numbers?
Yes. We connect the numbers or teams you choose, so support lines can stay out of Close.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us.
Rather talk it through?
Thirty minutes on how your team uses JustCall and Close CRM. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity updatedDemo booked
Call-back taskAssigned to the contact owner