Leads with several contacts
In Close, a lead is a company with contacts inside it. We match the caller to the right contact and log the call on their lead, rather than creating a duplicate company.
Integration · Aircall to Close CRM
Aircall and Close CRM integration
Aircall’s app directory covers HubSpot, Salesforce, Pipedrive and around forty other CRMs. Close is not one of them. We build the connection instead, so every Aircall call lands on the right Close lead with its recording, and outcomes keep opportunities moving. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Aircall
Close CRM
One call ends in Aircall. In Close CRM:
- Call ends in AircallInbound or outbound, any number
- Logged on the Close leadWith the contact, rep and recording
- Outcome moves the opportunityOr creates a task if missed
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Why Close teams end up on Aircall
Close has calling built in, so a team that only makes sales calls rarely needs anything else. Aircall arrives when the phone has to do more: a support line with an IVR, local numbers in several countries, shared teams and routing rules, or a business that standardised on Aircall before it chose Close. Aircall handles all of that well, and its Power Dialer runs lists of up to 1,000 numbers for the outbound side.
The gap is that Aircall publishes apps for the CRMs most of its customers use, and Close is not one of them. Without a connection, reps work the phone in one tab and the lead in another, calls are logged by hand or not at all, and Close smart views stop reflecting what the team actually did. We build the link so the phone stays on Aircall and the record of it lives in Close.
- Teams with support and sales on one phone systemSales calls reach Close without moving support off Aircall.
- International teamsLocal Aircall numbers in several countries, with every call on the Close lead.
- Outbound teams using the Power DialerLists are built from Close smart views, and the results come back to the same leads.
What we connect between Aircall and Close CRM
A typical setup. We adjust each line to how your team uses Aircall and Close CRM.
When this happensThis is what you get
A call endsA call activity on the matching Close lead and contact, owned by the rep
The call outcome or tagThe opportunity status or a lead field you choose
The call recordingLinked from the call activity
A missed call or voicemailA task for the lead owner, so it appears in their Close inbox
A caller who is not in Close yetA new lead, checked against existing contacts first
A Close smart viewExported to an Aircall Power Dialer list, formatted and deduplicated
Field mapping, event by event
Each Aircall event and exactly what it writes in Close CRM. Pick an event to see its fields.
1. Trigger · Aircall
When a call ends
Every call made or received in Aircall
2. Action · Close CRM
Log the call activity
In Close CRM, on the lead — Where your team already works
Close CRM field
Mapped from
What happens
Activity date
Call start time15 Sep, 4:00 pm
Shown in your time zone
Call start time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Close CRM expects
Call length3 min 04 s
Stored the way Close CRM expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
TagsInterested
Matched to your own list of outcomes
TagsInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
CommentsAsked for pricing
Saved as note text
CommentsAsked for pricing
Saved as note text
Owner
Rep on the callMaria Lopez
Matched to the same person in Close CRM
Rep on the callMaria Lopez
Matched to the same person in Close CRM
Lead
Matched by phone number+1 415 555 0142
A new lead is created only if none match
1. Trigger · Aircall
When an outcome is set
A rep marks how the call went
2. Action · Close CRM
Update the opportunity
In Close CRM — Moves one record, not all of them
Close CRM field
Mapped from
What happens
Which opportunity
Most recent open opportunityNorthwind — 12 seats
On the matching lead, owned by the rep on the call
Stage
TagsInterested
Looked up in the outcome-to-stage list we agree with you
TagsInterested
Looked up in the outcome-to-stage list we agree with you
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Aircall calls
Your team builds and maintains every step
Where it runs
In your own Aircall and Close CRM accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Aircall and Close CRM setups usually go wrong
Numbers must be E.164
Aircall’s Power Dialer rejects numbers without a country code, which is the usual reason an import fails. We format and deduplicate on the way out of Close, inside the 1,000-number list limit.
Support calls kept out of sales
Not every Aircall number is a sales line. We agree which numbers and teams write into Close, so the support queue does not fill your pipeline.
Reps matched to Close users
Every Aircall user is matched to a Close user, so activity reporting counts the right person and tasks reach the right inbox.
How we set it up
- 1
Agree what connects
Which Aircall numbers and teams connect, what outcomes change in Close, and whether smart views feed the Power Dialer. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin in Aircall — Owner rights stay with you — and a Super User invite in Close. Nothing for your team to install.
- 3
We connect and test
We make and miss test calls on each number and check every lead, contact, opportunity, task and recording link in Close.
- 4
Handover
A short document of what is connected. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Aircall and Close CRM, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Questions about Aircall and Close CRM
Does Aircall have a Close CRM integration?
Not in its own app directory. Aircall publishes apps for HubSpot, Salesforce, Pipedrive, Zoho and around forty other CRMs, but not Close, which is why the connection has to be built.
Close has calling built in. Why use Aircall?
Usually because the phone serves more than sales — an IVR, a support line, numbers in several countries — or because Aircall was in place first. Connecting it means sales still sees every call in Close.
Can we dial a Close smart view with Aircall’s Power Dialer?
Yes. We build the list from the smart view you choose, formatted to E.164 and deduplicated, within Aircall’s 1,000-number limit per list.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us. Your Close and Aircall plans are unchanged.
Rather talk it through?
Thirty minutes on how your team uses Aircall and Close CRM. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity updatedDemo booked
Call-back taskAssigned to the contact owner