CallTools call recording, CRM integration and API endpoints, explained
Does CallTools record calls, does it have its own CRM, which CRMs it connects to, and which API endpoints a custom integration needs. What to sync and what to check first.
Dialer setup & management
We set up and run the dialer your team calls from: the numbers, the lists, the campaigns and the call outcomes. So your reps spend the day talking, not waiting.
One-time setup, tested on real calls, no monthly fee from us. Book before the sale ends to lock in the price.
What we do
From the first number to a floor that runs itself.
Users, queues, dialing modes and scripts, set up for how your team calls.
Numbers, lists, recordings and settings moved across without a gap in calling.
Local numbers, registration and number health, so your calls get picked up.
Lists, retry rules and call outcomes that keep good leads moving.
Call recording, do-not-call lists and calling-hour rules set up and checked.
Agents that answer after hours, qualify leads and hand warm calls to your team.
Platforms
We work with 22 dialers, phone systems and AI voice agents. Choose yours to see how we set it up and look after it.
We work with more tools than we list here. Tell us what you use and we will check.

How we set it up
A handful of reps working warm leads needs something very different from a floor calling thousands of numbers a day. We set up the dialer for the calls you actually make.
Sound familiar?
Fewer people pick up than they used to.
We check caller ID, number health and calling times.
Reps wait between calls instead of talking.
Dialing modes, lists and retry rules tuned to your team.
Call outcomes never make it into the CRM.
Outcomes, notes and recordings saved on the contact automatically.
Nobody is sure the do-not-call list is respected.
Do-not-call lists and calling-hour rules set up and tested.
Leads who call after hours reach voicemail.
An AI voice agent answers, qualifies and books the call.
Every new campaign takes a week to launch.
A setup your managers can run without waiting on anyone.
How we work
We look at how your team calls today and where time is lost.
A written plan and a fixed quote within 2 working days.
We set up numbers, campaigns and outcomes, then test with real calls.
Your team starts calling. We stay on for changes.
From the blog
Does CallTools record calls, does it have its own CRM, which CRMs it connects to, and which API endpoints a custom integration needs. What to sync and what to check first.
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
How the three dial, who can do what, and how much each helps keep your numbers answerable, from each vendor's own documentation.
We work with 22 dialers, phone systems and AI voice agents, including Five9, Talkdesk, Convoso, Aircall, Kixie, RingCentral, Dialpad, Twilio and Vapi. If yours is not listed, tell us and we will check.
Yes. We help you choose, move your numbers, lists and settings across, and run both side by side until your team is comfortable, so calling never stops.
Yes. We set up agents on platforms like Vapi, Retell AI and Bland AI to answer after hours, qualify leads and hand warm calls to your team, with every call saved in your CRM.
Most setups go live in 5 to 10 working days. Number registration with carriers and larger contact centre setups can take longer, and the written plan will say so up front.
Yes. Ongoing management covers campaigns, lists, users, number health and reporting. Additional support is available as needed, whenever you request it.
Free download
Find out why answer rates are falling, and what to fix first, in about 20 minutes.
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Book a Free 30-Minute Call
Get a custom integration plan for your exact CRM + Dialer stack.
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We’ll review your stack before the call so we walk in with a plan.
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