Zoom Phone setup
Users, queues and receptionists configured before calls start.
- Users, numbers and licences
- Call queues
- Auto receptionists
- Phone admin roles
Zoom Phone setup & management
setup · admin · automation
Zoom Phone System Management
We set Zoom Phone up with call queues, auto receptionists and hours that match your business, and manage it month to month.
- Zoom Phone setup — Users, queues and receptionists configured before calls start.
- Routing and hours — Calls handled correctly in and out of hours.
- Ongoing management — Monthly admin as your team changes.
- Integrations — Zoom Phone connected to your CRM.
From $100 a month Month to month, no minimum term
Works with 
Separate routing for business, closed and holiday hoursHoliday hours can be set account-widePhone admin rights without full Zoom adminWritten scope and price before you start
What we do on Zoom Phone
Zoom Phone setup, management and automation
Pick one of them or all of them.
Routing and hours
Calls handled correctly in and out of hours.
- Business, closed and holiday hours
- Holiday defaults loaded each year
- Overflow and voicemail
- Tested end to end
Ongoing management
Monthly admin as your team changes.
- Joiners and leavers
- Queue membership changes
- Routing updates
- Monthly review
Integrations
Zoom Phone connected to your CRM.
- CRM call logging
- Contact sync
- Missed-call follow-up
- Integration monitoring
Onboarding
How we start on Zoom Phone
Including how access is granted in Zoom Phone.
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Tell us what you need
Setup, routing, ongoing management or integrations.
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A Zoom Phone role, not account admin
An admin grants us Zoom Phone privileges through role management.
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Build and test
Queues, receptionists and hours checked with test calls first.
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Handover or monthly management
With ongoing management, routing is reviewed monthly.
Real situations
When teams bring us in on Zoom Phone
Holiday calls went unanswered
Holiday hours were never loaded, so calls rang an empty office.
What we doWe load closed and holiday hours each year and test the routing.
Callers get lost in the auto receptionist
The menu grew over time and callers cannot find the right option.
What we doWe simplify the auto receptionist and check each route.
Queues still include people who left
Call queue membership was not updated after team changes.
What we doWe update queue membership every month.
From Zoom Phone’s own documentation
- Business, closed and holiday hours Zoom Phone call queues and auto receptionists route calls separately for business, closed and holiday hours, and holiday hours can be set as account-level defaults. Source ↗
Cost
Priced for a single site, and it stays small
One monthly fee for Zoom Phone, with no minimum term.
From
$100/month
The starting price, for a single site with simple routing. Scales with sites, users and complexity.
Not included — so there are no surprises
- Your Zoom Phone licences and call charges — billed to you directly
- Desk phones and headsets
- Porting numbers from your old provider — quoted separately
- A new CRM connection — quoted as a one-off project
Your price in writing within 2 working days.
Zoom Phone limits
The Zoom Phone limits that decide how it should be run
From Zoom Phone’s own documentation, with sources.
Zoom Phone — documented limits
| Limit | Value | Applies to |
|---|---|---|
| Routing schedules | Business, closed and holiday hours | Call queues and auto receptionists source ↗ |
| Holiday hours | Account-level defaults available | For sites, queues and auto receptionists source ↗ |
| Admin rights | Zoom Phone privileges without full account admin | Role management source ↗ |
Checked September 2026. Plans change.
Free download
Why your calls go to spam: a 10-point check
Find out why answer rates are falling, and what to fix first, in about 20 minutes.
CRMs that integrate with Zoom Phone
Integrate Zoom Phone with your CRM
Still typing call outcomes into your CRM? We connect Zoom Phone to any of these 25 CRMs and sales tools once, so every call, outcome and recording lands on the right contact. A one-time setup, with no monthly fee from us.
From the blog
Further reading
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Dialers
Aircall vs JustCall vs Kixie: choosing a dialer for a small team
How the three dial, who can do what, and how much each helps keep your numbers answerable, from each vendor's own documentation.
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
Questions
Zoom Phone management — common questions
How does Zoom Phone handle holidays?
Holiday hours sit alongside business hours. Calls during them follow their own routing, and holiday hours can be set as account-level defaults for sites, call queues and auto receptionists.
Can someone manage Zoom Phone without being a full Zoom admin?
Yes. Role management can grant Zoom Phone privileges without admin rights to the rest of the Zoom account.
Where do Zoom Phone calls go outside business hours?
Closed-hours routing is configured separately on each call queue and auto receptionist, so it is worth checking it reaches someone rather than assuming it does.
How much does Zoom Phone management cost?
From $100 a month. The exact price depends on users, volume and what needs setting up, and you get it in writing within 2 working days, without giving us access.
Is there a minimum term?
No. It is month to month with 30 days’ notice.
