Busy calling days
A busy team can send a lot of updates at once. We pace them so Zendesk Sell accepts every one, even on your busiest days.
Integration · Zoom Phone to Zendesk Sell
Zendesk Sell and Zoom Phone integration
We connect Zoom Phone to Zendesk Sell so every call, outcome and follow-up lands on the right lead or contact. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Zoom Phone
Zendesk Sell
One call ends in Zoom Phone. In Zendesk Sell:
- Call logged on the lead or contactLength, direction and the rep who took it
- Recording attachedLinked from the call record
- Outcome moves the dealThe stage or field you choose
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
What we connect between Zoom Phone and Zendesk Sell
A typical setup. We adjust each line to how your team uses Zoom Phone and Zendesk Sell.
When this happensThis is what you get
A call endsA call record on the matching lead or contact, owned by the right Zendesk Sell user
The call recordingAttached to that call record
The call outcomeThe deal stage or a lead or contact field you choose
A missed call or voicemailA follow-up task for the lead or contact owner
A text messageA note on the lead or contact
A caller who is not in Zendesk Sell yetA new lead or contact, checked against existing records first
Field mapping, event by event
Each Zoom Phone event and exactly what it writes in Zendesk Sell. Pick an event to see its fields.
1. Trigger · Zoom Phone
When a call ends
Every call made or received in Zoom Phone
2. Action · Zendesk Sell
Log the call record
In Zendesk Sell, on the lead or contact — Where your team already works
Zendesk Sell field
Mapped from
What happens
Activity date
Date time15 Sep, 4:00 pm
Shown in your time zone
Date time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Zendesk Sell expects
Call length3 min 04 s
Stored the way Zendesk Sell expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
ResultInterested
Matched to your own list of outcomes
ResultInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Lead or contact
Matched by phone number+1 415 555 0142
A new lead or contact is created only if none match
1. Trigger · Zoom Phone
When an outcome is set
A rep marks how the call went
2. Action · Zendesk Sell
Update the deal
In Zendesk Sell — Moves one record, not all of them
Zendesk Sell field
Mapped from
What happens
Which deal
Most recent open dealNorthwind — 12 seats
On the matching lead or contact, owned by the rep on the call
Stage
ResultInterested
Looked up in the outcome-to-stage list we agree with you
ResultInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · Zoom Phone
When a voicemail is left
Nobody picked up in time
2. Action · Zendesk Sell
Create a task
In Zendesk Sell, for the lead or contact owner — A call-back nobody forgets
Zendesk Sell field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the lead or contact name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the lead or contact name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Lead or contact ownerMaria Lopez
Falls back to the rep who was on the line
Lead or contact ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Zoom Phone calls
Your team builds and maintains every step
Where it runs
In your own Zoom Phone and Zendesk Sell accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Zoom Phone and Zendesk Sell setups usually go wrong
Phone numbers written two ways
Zoom Phone and Zendesk Sell often store numbers in different formats. Left alone, a caller who already exists becomes a second lead or contact. We match on a cleaned-up number before anything is created.
Reps matched to Zendesk Sell users
If a Zoom Phone user is not matched to a Zendesk Sell user, calls log without an owner. We match every rep before go-live.
Updating the right deal
An outcome has to change one deal, not every deal on the record. We agree the rule with you before we build.
How we set it up
- 1
Tell us what should connect
Which calls, outcomes and follow-ups should reach Zendesk Sell. You get a written scope with a fixed one-time price.
- 2
Give us access
Admin access to Zoom Phone and Zendesk Sell for the setup. Nothing for you to install, and no new subscription to start.
- 3
We build and test
We connect the two tools, map every detail and test it with real calls before your team relies on it.
- 4
Handover
You get a short document of what is connected and how it behaves. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Zoom Phone and Zendesk Sell, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Zoom Phone and Zendesk Sell
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us, so the cost does not grow as your team makes more calls.
Is Web Repay a middleware?
No. We are an integration team: we plan the connection between Zoom Phone and Zendesk Sell, set it up, test it on your calls and hand it over. Where a small connector layer is the most reliable route, we say so in your written scope and choose the option with the lowest running cost.
What can you connect between Zoom Phone and Zendesk Sell?
A call ends, the call recording, the call outcome, a missed call or voicemail, each mapped to the right lead or contact and deal in Zendesk Sell. We confirm the exact list in your scope.
How long does it take?
You get a written scope and a fixed price within 2 working days. Most setups are built and tested within 5 to 10 working days of getting access.
What do you need from us?
Admin access to Zoom Phone and Zendesk Sell during the setup, and a short call to agree what should happen. You can remove our access once it is handed over.
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Rather talk it through?
Thirty minutes on how your team uses Zoom Phone and Zendesk Sell. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Deal updatedStage set from the call outcome
Call-back taskAssigned to the contact owner