Talkdesk CRM Integrations
Integrate Talkdesk with any CRM. Auto-log call outcomes, dispositions and recordings into your CRM the moment each call ends.
Talkdesk is an enterprise cloud contact center — powerful for volume outbound, but its value multiplies when every call outcome lands automatically in your CRM. Without the integration, agents set dispositions in Talkdesk and then log the same information in the CRM manually. With it, the call.completed webhook fires and the CRM updates itself. Disposition, recording URL, duration, agent — all mapped without anyone touching the CRM.
Enterprise and mid-market teams (50+ seats) using Talkdesk as their primary contact center. Strong fit for financial services, healthcare sales, and insurance where call compliance and recording access matter as much as the disposition.
Auth: OAuth 2.0 via Talkdesk Developer Console. No native Zapier triggers for call events — requires direct webhook setup.
Note: Talkdesk sends recording_url asynchronously — it arrives 30–90 seconds after call.completed in a separate event. The integration must handle both events and merge the recording URL into the already-created CRM activity.
Common questions about Talkdesk CRM integrations
Does Talkdesk integrate with [CRM name]?
We build custom Talkdesk integrations for 25 CRMs including HubSpot, Salesforce, GoHighLevel, Zoho, Pipedrive, ActiveCampaign, Close, Monday and more. Each integration is built to your exact field mapping and workflow requirements.
Does Talkdesk have a Zapier integration?
Talkdesk has native Zapier support, which works for basic integrations. For full field control, conditional logic, two-way sync, and custom disposition mapping, we recommend a direct API integration.
How does Talkdesk send call data to the CRM?
When a call ends in Talkdesk, the integration captures the call payload — disposition, duration, recording URL, agent, contact details — and writes it to the CRM as a call activity. Disposition is mapped to the correct CRM stage or status, recording is attached to the contact, and a follow-up task is created if configured. The rep doesn't touch the CRM.
How long does the Talkdesk integration take to build?
Most Talkdesk CRM integrations go live in 5–10 business days. We start with a 30-minute discovery call to understand your workflows and field mapping requirements, then build and test with real call data before handoff.