Leads, contacts and deals
Bitrix24 keeps the same person as a lead before conversion and as a contact after it, often with a deal attached. We match in that order so a call lands on the live record rather than creating a second one.
Integration · Zoom Phone to Bitrix24
Zoom Phone and Bitrix24 integration
Your company phone runs on Zoom Phone, with queues, auto receptionists and business hours already set up the way you want them. Bitrix24 is where the leads and deals live. We connect the two so every call lands on the right record with its recording, and the automation rules you already have do the rest. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Zoom Phone
Bitrix24
One call ends in Zoom Phone. In Bitrix24:
- Call ends on Zoom PhoneInbound through a queue, or outbound
- Activity on the lead or dealWith the user, duration and recording
- Automation rules fireStage change, task or notification
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Why Bitrix24 companies keep Zoom Phone
Bitrix24 has telephony of its own, and plenty of small teams use it. Companies already standardised on Zoom rarely do. The phone system is set up around call queues and auto receptionists, with separate routing for business hours, closed hours and holidays, and the whole company is trained on the Zoom app. Moving that into a CRM to get calls logged is not a trade anyone wants to make.
So the phone stays on Zoom Phone and Bitrix24 stops seeing the calls. Deals sit with no record of the three conversations that moved them, inbound callers are handled by whoever picked up rather than the lead owner, and the automation rules — which are the reason Bitrix24 earns its place — never fire, because nothing tells them a call happened. Connecting the two puts the call back on the record and lets the rules run.
- Companies on Zoom alreadyMeetings and phone stay in one place; the CRM still gets every call.
- Teams with an inbound queueA caller who is an existing lead is logged against that lead, not a new one.
- Pipelines driven by automation rulesA call outcome is what moves the stage, instead of someone remembering to.
What we connect between Zoom Phone and Bitrix24
A typical setup. We adjust each line to how your team uses Zoom Phone and Bitrix24.
When this happensThis is what you get
A call endsA call activity on the matching Bitrix24 lead, contact or deal
The Zoom Phone user who took itMatched to a Bitrix24 user, so the activity has the right owner
The call outcomeThe stage or field you choose, which your automation rules can act on
The call recordingLinked from the activity
A missed call outside business hoursAn activity and a task for the owner, timed for the next working day
A caller not in Bitrix24 yetA new lead, checked against existing contacts and companies first
Field mapping, event by event
Each Zoom Phone event and exactly what it writes in Bitrix24. Pick an event to see its fields.
1. Trigger · Zoom Phone
When a call ends
Every call made or received in Zoom Phone
2. Action · Bitrix24
Log the call activity
In Bitrix24, on the lead — Where your team already works
Bitrix24 field
Mapped from
What happens
Activity date
Date time15 Sep, 4:00 pm
Shown in your time zone
Date time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Bitrix24 expects
Call length3 min 04 s
Stored the way Bitrix24 expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
ResultInterested
Matched to your own list of outcomes
ResultInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Lead
Matched by phone number+1 415 555 0142
A new lead is created only if none match
1. Trigger · Zoom Phone
When an outcome is set
A rep marks how the call went
2. Action · Bitrix24
Update the deal
In Bitrix24 — Moves one record, not all of them
Bitrix24 field
Mapped from
What happens
Which deal
Most recent open dealNorthwind — 12 seats
On the matching lead, owned by the rep on the call
Stage
ResultInterested
Looked up in the outcome-to-stage list we agree with you
ResultInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · Zoom Phone
When a voicemail is left
Nobody picked up in time
2. Action · Bitrix24
Create an activity
In Bitrix24, for the lead owner — A call-back nobody forgets
Bitrix24 field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the lead name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the lead name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Lead ownerMaria Lopez
Falls back to the rep who was on the line
Lead ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Zoom Phone calls
Your team builds and maintains every step
Where it runs
In your own Zoom Phone and Bitrix24 accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Zoom Phone and Bitrix24 setups usually go wrong
Queue calls need an owner
A call answered from a queue has no obvious owner. We agree the rule — the person who answered, or the lead owner — so activities do not pile up unassigned.
Holiday and closed hours
Zoom Phone routes business, closed and holiday hours differently. Calls that arrive outside business hours are logged as such and the follow-up task is dated to the next working day, not to a Sunday.
Access without full admin
Zoom Phone privileges can be granted through role management without full Zoom account admin, and most Bitrix24 CRM work needs a CRM role rather than Administrator. We ask for the narrower level in both.
How we set it up
- 1
Agree what connects
Which numbers and queues are in scope, how users map between the two, and which outcomes change a stage. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Zoom Phone privileges through role management, and a Bitrix24 CRM role — full admin only if the scope needs it. Nothing for your team to install.
- 3
We connect and test
We call in through the queue, call out, and miss calls inside and outside business hours, then check every lead, deal, activity, task and automation rule.
- 4
Handover
A short document of what is connected. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Zoom Phone and Bitrix24, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Zoom Phone and Bitrix24
Can Zoom Phone calls be logged in Bitrix24?
Yes. Inbound and outbound calls are logged as activities on the matching lead, contact or deal, with the Zoom Phone user, the duration and a link to the recording.
Bitrix24 has its own telephony. Why connect Zoom Phone?
Because the phone system usually predates the CRM decision. Queues, auto receptionists and business-hours routing already work on Zoom Phone, and the company is trained on it.
Will a call trigger our Bitrix24 automation rules?
Yes. The outcome writes to the stage or field you choose, and your existing rules and triggers run from there.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us. Your Bitrix24 and Zoom Phone plans are unchanged.
Rather talk it through?
Thirty minutes on how your team uses Zoom Phone and Bitrix24. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Deal stage movedCallback booked
Call-back taskAssigned to the contact owner