Only recorded customer calls
Zoom Phone records calls based on your policies. We only send calls that were recorded and involve someone outside your company.
Integration · Zoom Phone to Gong
Zoom Phone and Gong integration
Gong probably already records your Zoom meetings. We connect Zoom Phone too, so the calls your team makes and takes on the phone land in Gong with the recording and the deal they belong to. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Zoom Phone
Gong
One call ends in Zoom Phone. In Gong:
- Zoom Phone call recordedSent to Gong when the recording is ready
- Analysed next to meetingsSame transcripts, trackers and scorecards
- Linked to the dealSo phone calls count in deal insights
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Why Zoom Phone calls belong in Gong
Teams that use Zoom for meetings often move their phones to Zoom Phone as well. Gong picks up the Zoom meetings, but phone calls are a separate product with separate recordings, and they are easy to miss. The result is a coaching library that only shows scheduled video calls, while quick check-ins, discovery calls and renewals on the phone go unheard.
Connecting Zoom Phone to Gong closes that gap. Every recorded phone conversation is analysed alongside meetings, so managers coach on all of a rep’s conversations and deal warnings reflect what customers actually said on the phone.
- Account managers and renewalsPhone check-ins with customers count towards account health and deal risk.
- Inbound sales teamsFirst calls from prospects are reviewable, not just the demo that follows.
- Enablement and coachingScorecards and trackers cover phone calls and meetings with the same rules.
What we connect between Zoom Phone and Gong
A typical setup. We adjust each line to how your team uses Zoom Phone and Gong.
When this happensThis is what you get
A recorded Zoom Phone call endsA call in the Gong library, with the recording
The Zoom Phone user on the callThe matching Gong user
The other person’s numberMatched to the contact and account, so the call joins the right deal
Call direction and lengthKept on the call for filtering in Gong
Internal and unrecorded callsLeft out, so Gong only holds customer conversations
Field mapping, event by event
Each Zoom Phone event and exactly what it writes in Gong. Pick an event to see its fields.
1. Trigger · Zoom Phone
When a recorded call ends
Recorded Zoom Phone calls from the users you choose
2. Action · Gong
Add the call to Gong
In Gong, in the call library — Ready for transcription and analysis
Gong field
Mapped from
What happens
Call title
User and other personJames Park and +44 20 7946 0958
Readable in the Gong library
User and other personJames Park and +44 20 7946 0958
Readable in the Gong library
Recording
Call recordingAudio file
Sent once Zoom has finished processing it
Call recordingAudio file
Sent once Zoom has finished processing it
Date and time
Call start time15 Sep, 11:30 am
In your time zone
Call start time15 Sep, 11:30 am
In your time zone
Rep
Zoom Phone userjames@yourcompany.com
Matched to the same person in Gong
Zoom Phone userjames@yourcompany.com
Matched to the same person in Gong
Direction
Inbound or outboundInbound
Used for filtering in Gong
Inbound or outboundInbound
Used for filtering in Gong
Other participant
Matched by phone number+44 20 7946 0958
Linked to the contact your CRM already shares with Gong
Deal
Open deal on that accountNorthwind expansion
So the call appears in deal insights
Open deal on that accountNorthwind expansion
So the call appears in deal insights
Sample values are made up. Which users and calls are included is agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Zoom Phone calls
Your team builds and maintains every step
Where it runs
In your own Zoom Phone and Gong accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Zoom Phone and Gong setups usually go wrong
Meetings and calls kept apart
Your Zoom meetings may already reach Gong. We make sure phone calls arrive as calls, without creating duplicates of anything Gong already has.
Shared lines and call queues
A call answered from a shared line or queue is assigned to the person who actually spoke, so it counts for the right rep.
Numbers written two ways
Zoom Phone and your CRM can store numbers differently. We match on a cleaned-up number so the call links to the right contact and deal.
How we set it up
- 1
Agree which calls go in
Which Zoom Phone users and call types Gong should analyse. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin access to Zoom Phone and Gong. Nothing for your team to install.
- 3
We connect and test
We make recorded test calls, including through a shared line, and check each one appears in Gong with the right rep and deal.
- 4
Handover
A short document of what is connected. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Zoom Phone and Gong, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Zoom Phone and Gong
Doesn’t Gong already record Zoom?
Gong commonly records Zoom meetings. Zoom Phone calls are a separate product with their own recordings, so they need connecting too. That is what this setup does.
Will phone calls be transcribed and scored in Gong?
Yes. Once a recorded Zoom Phone call is in Gong, it is transcribed and analysed like any other call, including trackers and scorecards.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us.
Can you connect Zoom Phone to our CRM as well?
Yes. Many teams log Zoom Phone calls in their CRM too, and we can set that up in the same project.
Rather talk it through?
Thirty minutes on how your team uses Zoom Phone and Gong. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Call analysedAdded to deal
Call-back taskAssigned to the contact owner