Only calls with consent to record
Recording rules differ by country and state. We only send calls that JustCall recorded under your settings, and leave the rest out.
Integration · JustCall to Gong
JustCall and Gong integration
Your reps call from JustCall and your managers coach from Gong. We connect them so JustCall calls land in Gong with the recording, the people on the call and the deal they belong to, ready to be analysed like any meeting. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
JustCall
Gong
One call ends in JustCall. In Gong:
- JustCall call recordedSent to Gong once the recording is ready
- Analysed in GongTranscript, talk ratio, topics and trackers
- Linked to the dealSo calls count towards deal and rep insights
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
JustCall and Gong do different jobs
People often compare JustCall and Gong, but they are not alternatives. JustCall is the phone: reps use it to make and take calls, send texts and run power dialling. Gong listens: it records, transcribes and analyses conversations so managers can coach, forecast and spot risk in deals.
The problem is that Gong usually only hears video meetings. Phone calls made in JustCall, often the first and most honest conversations with a prospect, never reach it. Connecting JustCall to Gong gives Gong the full picture, so coaching, trackers and deal warnings are based on every conversation, not just the scheduled ones.
- Sales managers who coach from GongCold calls and follow-up calls become reviewable, not only Zoom meetings.
- SDR teams on JustCallReps get feedback on the calls that make up most of their day.
- Revenue leadersDeal insights in Gong include phone conversations, so risk shows up earlier.
What we connect between JustCall and Gong
A typical setup. We adjust each line to how your team uses JustCall and Gong.
When this happensThis is what you get
A recorded JustCall call endsA call in the Gong library, with the recording
The rep who made or took the callThe matching Gong user, so it counts in their stats
The other person’s numberMatched to the contact and account, so the call joins the right deal
Call direction and lengthKept on the call in Gong for filtering and reporting
Calls that were not recordedLeft out, so Gong only holds conversations it can analyse
Field mapping, event by event
Each JustCall event and exactly what it writes in Gong. Pick an event to see its fields.
1. Trigger · JustCall
When a recorded call ends
Every recorded JustCall call you choose to include
2. Action · Gong
Add the call to Gong
In Gong, in the call library — Ready for transcription and analysis
Gong field
Mapped from
What happens
Call title
Rep and other personMaria Lopez and +1 415 555 0142
Readable in the Gong library
Rep and other personMaria Lopez and +1 415 555 0142
Readable in the Gong library
Recording
Call recordingAudio file
Sent once JustCall has finished processing it
Call recordingAudio file
Sent once JustCall has finished processing it
Date and time
Call start time15 Sep, 4:00 pm
In your time zone
Call start time15 Sep, 4:00 pm
In your time zone
Rep
JustCall usermaria@yourcompany.com
Matched to the same person in Gong
JustCall usermaria@yourcompany.com
Matched to the same person in Gong
Direction
Inbound or outboundOutbound
Used for filtering in Gong
Inbound or outboundOutbound
Used for filtering in Gong
Other participant
Matched by phone number+1 415 555 0142
Linked to the contact your CRM already shares with Gong
Deal
Open deal on that accountAcme renewal
So the call appears in deal insights
Open deal on that accountAcme renewal
So the call appears in deal insights
Sample values are made up. Which calls are included, and how people are matched, is agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own JustCall calls
Your team builds and maintains every step
Where it runs
In your own JustCall and Gong accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where JustCall and Gong setups usually go wrong
Recordings that are not ready yet
A recording can finish processing after the call ends. We send it once it is complete, so Gong never receives a half-finished call.
Calls linked to the right deal
Gong links calls to deals through the people on them. We match the other person’s number to the contact your CRM already shares with Gong, so the call joins the right deal.
Reps matched to Gong users
Each JustCall user is matched to a Gong user, so calls count towards the right rep’s coaching and stats.
How we set it up
- 1
Agree which calls go in
Which JustCall teams and call types Gong should analyse. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin access to JustCall and Gong. Nothing for your reps to install.
- 3
We connect and test
We make recorded test calls and check each one appears in Gong with the right rep, contact and deal.
- 4
Handover
A short document of what is connected. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting JustCall and Gong, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Questions about JustCall and Gong
JustCall vs Gong: which do we need?
Usually both, because they do different jobs. JustCall is the phone system your reps call from. Gong records and analyses conversations for coaching and deal insight. Connecting them means Gong analyses your JustCall calls too.
Will JustCall calls be transcribed in Gong?
Yes. Once a recorded JustCall call is in Gong, Gong transcribes and analyses it the same way it does meetings, including trackers and talk ratios.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us. Your JustCall and Gong plans are unchanged.
Do calls also need to go into our CRM?
Often, yes. We can connect JustCall to your CRM in the same project, so the call is logged there and analysed in Gong.
Rather talk it through?
Thirty minutes on how your team uses JustCall and Gong. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Call analysedAdded to deal
Call-back taskAssigned to the contact owner