Required phrases
We help you set up Gong trackers for the statements that matter, then check them on real calls.
Integration · CallTools to Gong
CallTools and Gong integration
CallTools is a call-centre dialer used by teams that make a lot of calls, often in regulated areas like insurance, finance or home services. Gong can listen to calls at scale and flag what was or was not said. We connect them so the right CallTools calls reach Gong for script and compliance checks. One-time setup, no monthly fee from us.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
CallTools
Gong
One call ends in CallTools. In Gong:
- Calls recorded in CallToolsBy campaign and agent
- A chosen sample sent to GongSales, long calls, spot checks
- Checked automaticallyScripts, disclosures, objections
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Did the agent actually say it?
High-volume teams often have things agents must say: a disclosure, a recording notice, the terms of an offer. Listening to enough calls by hand to be confident is close to impossible. Gong’s trackers can flag calls where a phrase is missing, so managers listen to the right ten calls instead of a random hundred.
We agree which CallTools calls go to Gong: every sale, every call above a set length, and a random sample per agent if you want spot checks. Each call arrives with the campaign and agent, so trackers can be reviewed per script. Short and unanswered calls stay in CallTools.
- Compliance and QA leadsCalls missing a required statement flagged for review.
- Floor managersCoaching on real sales calls per agent and campaign.
- Script ownersSee which openings and rebuttals lead to sales.
What we connect between CallTools and Gong
A typical setup. We adjust each line to how your team uses CallTools and Gong.
When this happensThis is what you get
A CallTools call that matches the rulesA call in Gong, with the recording
Campaign and dispositionKept with the call for filtering
The agentThe matching Gong user
A random sample per agentSent for spot checks, if you want it
Short and unanswered callsLeft in CallTools
Field mapping, event by event
Each CallTools event and exactly what it writes in Gong. Pick an event to see its fields.
1. Trigger · CallTools
When a call ends
Every call made or received in CallTools
2. Action · Gong
Log the timeline activity
In Gong, on the prospect — Where your team already works
Gong field
Mapped from
What happens
Activity date
Call time15 Sep, 4:00 pm
Shown in your time zone
Call time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Gong expects
Call length3 min 04 s
Stored the way Gong expects
Call outcome
Call outcomeInterested
Matched to your own list of outcomes
Call outcomeInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Call notesAsked for pricing
Saved as note text
Call notesAsked for pricing
Saved as note text
Owner
Rep’s nameMaria Lopez
Matched to the same person in Gong
Rep’s nameMaria Lopez
Matched to the same person in Gong
Prospect
Matched by phone number+1 415 555 0142
A new prospect is created only if none match
1. Trigger · CallTools
When an outcome is set
A rep marks how the call went
2. Action · Gong
Update the deal
In Gong — Moves one record, not all of them
Gong field
Mapped from
What happens
Which deal
Most recent open dealNorthwind — 12 seats
On the matching prospect, owned by the rep on the call
Stage
Call outcomeInterested
Looked up in the outcome-to-stage list we agree with you
Call outcomeInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · CallTools
When a call is missed
Nobody picked up in time
2. Action · Gong
Create a follow-up
In Gong, for the prospect owner — A call-back nobody forgets
Gong field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the prospect name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the prospect name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Prospect ownerMaria Lopez
Falls back to the rep who was on the line
Prospect ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own CallTools calls
Your team builds and maintains every step
Where it runs
In your own CallTools and Gong accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where CallTools and Gong setups usually go wrong
Sampling fairly
Spot checks need a fair sample per agent, not just the longest calls.
Licences
Gong is licensed per user. We check which agents need seats before connecting.
Recording consent
Recording and AI analysis rules differ by state and country. We check your settings.
How we set it up
- 1
Agree the rules
Which calls, which samples and which trackers. Written scope, fixed one-time price.
- 2
Access
Admin access to CallTools and Gong.
- 3
Connect and test
A day of calls checked, with the right agents and campaigns.
- 4
Handover
A short note of the rules and trackers.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting CallTools and Gong, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about CallTools and Gong
Does Gong work with CallTools?
Not out of the box. Gong can accept calls from other systems through its API, so we send CallTools recordings that way.
Can Gong prove compliance?
It helps you find calls where a phrase was missed. It is a review tool, not a legal guarantee, so a person should still check flagged calls.
Is there a monthly fee?
Not from us. You pay once for the setup.
Can you connect CallTools to our CRM too?
Yes. See our CallTools CRM integrations.
Rather talk it through?
Thirty minutes on how your team uses CallTools and Gong. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Disclosure missingFlagged for review
Call-back taskAssigned to the contact owner