The right GHL sub-account
Agencies often run several clients from one Zoom account. We route each Zoom Phone number to the sub-account it belongs to, so a call never lands in the wrong client’s CRM.
Integration · Zoom Phone to GoHighLevel
Zoom Phone to GoHighLevel (GHL) integration
Your team already takes calls in Zoom Phone. We connect it to GoHighLevel so every call, voicemail and text shows up on the right GHL contact and can start the follow-up workflows you already use. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Zoom Phone
GoHighLevel
One call ends in Zoom Phone. In GoHighLevel:
- Call logged on the GHL contactWho called, for how long, and who answered
- Recording and voicemail attachedPlayable from the contact in GoHighLevel
- Workflow triggeredA tag or stage change starts your follow-up
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Who connects Zoom Phone and GoHighLevel
Many businesses moved their phones to Zoom Phone because the team already lives in Zoom. Their marketing, pipelines and follow-up, though, run in GoHighLevel. Without a connection, the two never meet: a lead calls, someone answers in Zoom, and GHL has no idea the conversation happened.
That gap is where leads go cold. The missed-call text never goes out, the opportunity stays in the wrong stage, and the next person to call the lead has no context. Connecting Zoom Phone to GHL closes it, so the call becomes part of the same record as the form fill, the emails and the booking.
- Agencies with clients on Zoom PhoneEach client sub-account gets its own calls, users and numbers, without anyone copying call logs between systems.
- Local service businessesInbound calls from ads and Google land on the GHL contact, so you can see which campaign actually made the phone ring.
- Sales teams using GHL pipelinesThe outcome of a call moves the opportunity, and the right workflow takes over from there.
What we connect between Zoom Phone and GoHighLevel
A typical setup. We adjust each line to how your team uses Zoom Phone and GoHighLevel.
When this happensThis is what you get
An answered call endsA call note on the matching GHL contact, with the length and the Zoom Phone user who took it
The call recordingLinked from that call note, once Zoom has finished processing it
A voicemailAttached to the contact, with a follow-up task for the contact owner
A missed callA tag on the contact, so your missed-call text-back workflow can run
A text message sent or receivedAdded to the contact, next to the call history
A caller who is not in GHL yetA new contact in the right sub-account, checked against existing numbers first
Field mapping, event by event
Each Zoom Phone event and exactly what it writes in GoHighLevel. Pick an event to see its fields.
1. Trigger · Zoom Phone
When a call ends
Every call made or received in Zoom Phone
2. Action · GoHighLevel
Log the call note
In GoHighLevel, on the contact — Where your team already works
GoHighLevel field
Mapped from
What happens
Activity date
Date time15 Sep, 4:00 pm
Shown in your time zone
Date time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way GoHighLevel expects
Call length3 min 04 s
Stored the way GoHighLevel expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
ResultInterested
Matched to your own list of outcomes
ResultInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
1. Trigger · Zoom Phone
When an outcome is set
A rep marks how the call went
2. Action · GoHighLevel
Update the opportunity
In GoHighLevel — Moves one record, not all of them
GoHighLevel field
Mapped from
What happens
Which opportunity
Most recent open opportunityNorthwind — 12 seats
On the matching contact, owned by the rep on the call
Stage
ResultInterested
Looked up in the outcome-to-stage list we agree with you
ResultInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · Zoom Phone
When a voicemail is left
Nobody picked up in time
2. Action · GoHighLevel
Create a task
In GoHighLevel, for the contact owner — A call-back nobody forgets
GoHighLevel field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Zoom Phone calls
Your team builds and maintains every step
Where it runs
In your own Zoom Phone and GoHighLevel accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Zoom Phone and GoHighLevel setups usually go wrong
Numbers written two ways
Zoom Phone and GHL can store the same number in different formats. Left alone, a returning caller becomes a duplicate contact. We match on a cleaned-up number before creating anything.
Workflows that fire twice
If a call adds a tag that a workflow is already watching, the same text or email can go out twice. We check your existing GHL workflows before we connect anything.
Recordings that are not ready yet
Zoom finishes processing a recording after the call ends. We attach it once it is ready, so no call note in GHL is left without audio.
How we set it up
- 1
Agree what should happen
Which Zoom Phone numbers belong to which GHL sub-account, what a missed call or voicemail should trigger, and which stages calls can move. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin access to Zoom Phone and to the GHL agency or sub-account. Nothing for your team to install.
- 3
We connect and test
We connect the two, then place and miss real test calls on each number to check the contact, the recording and every workflow that fires.
- 4
Handover
A short document of what is connected, per sub-account. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Zoom Phone and GoHighLevel, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Zoom Phone and GoHighLevel
Can you connect Zoom Phone to GHL for more than one client?
Yes. We connect each Zoom Phone number to the GHL sub-account it belongs to, with its own users and pipelines kept separate. Agencies can start with one client and add more later at the same one-time rate per setup.
Will our missed-call text-back still work?
Yes, and it will work for calls answered in Zoom Phone too. A missed call adds the tag or trigger your GHL workflow watches for, and we test it before handover.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us, so the cost does not grow as you take more calls.
Do we have to change how we use Zoom Phone?
No. Your team keeps answering and making calls in Zoom Phone exactly as they do today. The connection works in the background.
Rather talk it through?
Thirty minutes on how your team uses Zoom Phone and GoHighLevel. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity movedCall booked
Call-back taskAssigned to the contact owner