Reps and users
We map each Zoom Phone user to their Apollo user so calls are credited correctly.
Integration · Zoom Phone to Apollo.io
Zoom Phone and Apollo integration
Apollo has its own dialer, but many teams already run their phones on Zoom Phone and want to keep it. The cost is that Apollo never sees those calls, so sequences keep going and reports show reps doing nothing. We connect the two so Zoom Phone calls count in Apollo. One-time setup, no monthly fee from us.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Zoom Phone
Apollo.io
One call ends in Zoom Phone. In Apollo.io:
- A call in Zoom PhoneTo or from an Apollo contact
- Recorded on the contactWho, when, how long, outcome
- Sequence and tasks updatedThe next step follows the call
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Keep your phone system, keep your activity data
Switching to Apollo’s built-in dialer means new numbers, new habits and losing the Zoom Phone setup your company already pays for. Not switching means Apollo is blind to every call. Neither is great.
Connecting them gives you both. Calls made in Zoom Phone are matched to Apollo contacts by number and logged there, with the outcome your rep chooses. A connected call can complete a call task, a booked meeting can stop the sequence, and Apollo’s activity reports finally show what your team actually did.
- Companies standardised on ZoomSales keeps Zoom Phone while prospecting in Apollo.
- Sales managersCall activity per rep visible in Apollo, not just emails.
- SDRs working sequencesCall steps completed by real calls, without logging by hand.
What we connect between Zoom Phone and Apollo.io
A typical setup. We adjust each line to how your team uses Zoom Phone and Apollo.io.
When this happensThis is what you get
A call to or from an Apollo contactA call record on that contact, with length and rep
The call outcomeA disposition, and the related call task completed
A meeting bookedThe contact taken out of the sequence, as agreed
The recordingLinked, where your Zoom Phone plan records calls
A caller not in ApolloLogged for review, not added automatically
Field mapping, event by event
Each Zoom Phone event and exactly what it writes in Apollo.io. Pick an event to see its fields.
1. Trigger · Zoom Phone
When a call ends
Every call made or received in Zoom Phone
2. Action · Apollo.io
Log the call record
In Apollo.io, on the contact — Where your team already works
Apollo.io field
Mapped from
What happens
Activity date
Date time15 Sep, 4:00 pm
Shown in your time zone
Date time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Apollo.io expects
Call length3 min 04 s
Stored the way Apollo.io expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
ResultInterested
Matched to your own list of outcomes
ResultInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
1. Trigger · Zoom Phone
When an outcome is set
A rep marks how the call went
2. Action · Apollo.io
Update the account
In Apollo.io — Moves one record, not all of them
Apollo.io field
Mapped from
What happens
Which account
Most recent open accountNorthwind — 12 seats
On the matching contact, owned by the rep on the call
Stage
ResultInterested
Looked up in the outcome-to-stage list we agree with you
ResultInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · Zoom Phone
When a voicemail is left
Nobody picked up in time
2. Action · Apollo.io
Create a task
In Apollo.io, for the contact owner — A call-back nobody forgets
Apollo.io field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Zoom Phone calls
Your team builds and maintains every step
Where it runs
In your own Zoom Phone and Apollo.io accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Zoom Phone and Apollo.io setups usually go wrong
Numbers in different formats
We match on cleaned-up numbers so calls find the right contact.
Sequences that keep going
A call is only useful to Apollo if it affects the sequence. We agree which outcomes stop or advance it.
Recording rules
Recording consent differs by place. We check your Zoom Phone settings match where you call.
How we set it up
- 1
Agree outcomes
What each call result does in Apollo. Written scope, fixed one-time price.
- 2
Access
Admin access to Zoom Phone and Apollo.
- 3
Connect and test
We connect them and test calls for each outcome.
- 4
Handover
A short note for reps.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Zoom Phone and Apollo.io, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Zoom Phone and Apollo.io
Why not just use Apollo’s dialer?
You can. Teams come to us when they want to keep Zoom Phone, its numbers and its setup, and still have calls counted in Apollo.
Will every call be logged?
Calls to and from numbers that match Apollo contacts are logged. Other calls, such as internal ones, are left out.
Is there a monthly fee?
No. You pay once for the setup.
Do reps need to do anything different?
No. They call in Zoom Phone as usual, and pick an outcome if you want dispositions.
Rather talk it through?
Thirty minutes on how your team uses Zoom Phone and Apollo.io. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Call task doneSequence paused
Call-back taskAssigned to the contact owner