CloudTalk setup
Numbers, flows and roles configured before calls start.
- Numbers and call flows
- Groups and users
- Admin, Supervisor, Agent and Analyst roles
- Business hours
CloudTalk setup & management
setup · admin · automation
CloudTalk Dialer Management
We set CloudTalk up with numbers, call flows and dialer campaigns, and manage it month to month.
- CloudTalk setup — Numbers, flows and roles configured before calls start.
- Dialer campaigns — Outbound set up for lists and follow-ups.
- Ongoing management — Monthly admin for users, flows and campaigns.
- Integrations — CloudTalk connected to your CRM and helpdesk.
From $100 a month Month to month, no minimum term
Works with 
Power Dialer: one number at a time per agentSmart Dialer queues click-to-call numbersRoles: Admin, Supervisor, Agent, AnalystSupervisors can join live callsWritten scope and price before you start
What we do on CloudTalk
CloudTalk setup, management and automation
Pick one of them or all of them.
Dialer campaigns
Outbound set up for lists and follow-ups.
- Power Dialer list campaigns
- Smart Dialer follow-up queues
- Shared dispositions
- Tried with the team first
Ongoing management
Monthly admin for users, flows and campaigns.
- User and group changes
- Call flow updates
- Campaign changes
- Monthly analytics review
Integrations
CloudTalk connected to your CRM and helpdesk.
- CRM and helpdesk call logging
- Contact sync
- Imports
- Integration monitoring
Onboarding
How we start on CloudTalk
Including how access is granted in CloudTalk.
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Tell us what you need
Setup, campaigns, ongoing management or integrations.
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Supervisor or Admin role
Supervisor for campaigns and monitoring; Admin only if the work covers numbers and settings.
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Build and test
Call flows and campaigns checked with test calls first.
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Handover or monthly management
With ongoing management, requests are handled every week.
Real situations
When teams bring us in on CloudTalk
The wrong dialer mode for the campaign
Teams use Power Dialer where Smart Dialer would work better, or the other way round.
What we doWe choose the mode per campaign based on list size and how reps work.
Call flows do not match the team any more
Opening hours and routing still reflect how the team worked a year ago.
What we doWe update call flows and test them before they go live.
Numbers spread across countries
Local numbers in several countries are set up inconsistently.
What we doWe organise numbers and routing per country and keep them current.
From CloudTalk’s own documentation
- Power vs Smart Dialer CloudTalk’s Power Dialer calls one number at a time per agent; its Smart Dialer builds call queues from click-to-call numbers found across the browser and CRM. Source ↗
Cost
Priced for the size of your floor
One monthly fee for CloudTalk, with no minimum term.
From
$100/month
The starting price, for a small floor. Scales with headcount and the number of campaigns.
Not included — so there are no surprises
- Your CloudTalk licence, seats and call charges — billed to you directly
- Building the connection into your CRM — a separate one-off project
- Buying or sourcing lead lists
- Supplying agents
Your price in writing within 2 working days.
CloudTalk limits
The CloudTalk limits that decide how it should be run
From CloudTalk’s own documentation, with sources.
CloudTalk — documented limits
Checked September 2026. Plans change.
Free download
Why your calls go to spam: a 10-point check
Find out why answer rates are falling, and what to fix first, in about 20 minutes.
CRMs that integrate with CloudTalk
Integrate CloudTalk with your CRM
Still typing call outcomes into your CRM? We connect CloudTalk to any of these 25 CRMs and sales tools once, so every call, outcome and recording lands on the right contact. A one-time setup, with no monthly fee from us.
From the blog
Further reading
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Dialers
Aircall vs JustCall vs Kixie: choosing a dialer for a small team
How the three dial, who can do what, and how much each helps keep your numbers answerable, from each vendor's own documentation.
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
Questions
CloudTalk management — common questions
What is the difference between CloudTalk’s Power Dialer and Smart Dialer?
The Power Dialer calls one number at a time per agent and moves through the queue automatically. The Smart Dialer turns numbers found in browser tabs, the CRM or helpdesk into click-to-call entries that can be called straight away or added to a queue.
What can a CloudTalk Supervisor do?
Supervisors can manage campaigns, use monitoring tools to join active calls, and view group and user details read-only. They do not manage account configuration.
Is there a reporting-only role in CloudTalk?
Yes. Analysts work with analytics and statistics in the Dashboard and have read-only access to group and user details.
How much does CloudTalk management cost?
From $100 a month. The exact price depends on users, volume and what needs setting up, and you get it in writing within 2 working days, without giving us access.
Is there a minimum term?
No. It is month to month with 30 days’ notice.
