The number decides the client
We map each CloudTalk number to exactly one sub-account, so an inbound caller is looked up in that client’s account and a call can never surface in another’s.
Integration · CloudTalk to GoHighLevel
CloudTalk and GoHighLevel integration
CloudTalk gives a small team a proper phone system, and GoHighLevel keeps each client separate. We connect them so calls and outcomes reach the right sub-account, and the people who coach the callers can do it without being handed the keys to every client. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
CloudTalk
GoHighLevel
One call ends in CloudTalk. In GoHighLevel:
- A campaign or click-to-callFrom a sub-account’s contacts
- Call logged on the contactIn that client’s account only
- The outcome starts a workflowText, task or calendar link
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
A dialer for a team that is not a call centre
Most GoHighLevel dialer setups assume a floor of agents. CloudTalk suits the other case: a handful of people who need a real phone system rather than a call centre. Its Power Dialer takes one number at a time per agent and advances the queue automatically, and the Smart Dialer builds a queue from numbers you click on as you work — which is how someone actually behaves when they are half-prospecting and half-following up.
The GoHighLevel side is unchanged: every client lives in a sub-account and nothing may cross between them. What CloudTalk adds is a useful set of roles — Admin, Supervisor, Agent and Analyst, with supervisors able to join a live call and analysts limited to the numbers. That maps neatly onto an agency, where the person coaching the callers and the person reporting to the client are rarely the same, and neither of them should need full access to everything.
- Agencies with a few callers, not a floorA proper dialer without contact centre overhead.
- Teams coaching new settersSupervisors join live calls; the call still lands in the right account.
- Follow-up heavy workSmart Dialer queues build as someone works a list of contacts.
What we connect between CloudTalk and GoHighLevel
A typical setup. We adjust each line to how your team uses CloudTalk and GoHighLevel.
When this happensThis is what you get
A campaign or click-to-call from a sub-accountDialed in CloudTalk, tagged with the client it belongs to
A call endsA call note on that contact in that sub-account, with the agent
The call outcomeThe opportunity stage or contact field you choose
A booked or interested outcomeStarts the GoHighLevel workflow you nominate
The call recordingLinked from the note on the contact
A caller not in GoHighLevel yetA new contact in the right sub-account, checked for duplicates first
Field mapping, event by event
Each CloudTalk event and exactly what it writes in GoHighLevel. Pick an event to see its fields.
1. Trigger · CloudTalk
When a call ends
Every call made or received in CloudTalk
2. Action · GoHighLevel
Log the call note
In GoHighLevel, on the contact — Where your team already works
GoHighLevel field
Mapped from
What happens
Activity date
Timestamp start15 Sep, 4:00 pm
Shown in your time zone
Timestamp start15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way GoHighLevel expects
Call length3 min 04 s
Stored the way GoHighLevel expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
TagsInterested
Matched to your own list of outcomes
TagsInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Owner
Rep’s nameMaria Lopez
Matched to the same person in GoHighLevel
Rep’s nameMaria Lopez
Matched to the same person in GoHighLevel
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
1. Trigger · CloudTalk
When an outcome is set
A rep marks how the call went
2. Action · GoHighLevel
Update the opportunity
In GoHighLevel — Moves one record, not all of them
GoHighLevel field
Mapped from
What happens
Which opportunity
Most recent open opportunityNorthwind — 12 seats
On the matching contact, owned by the rep on the call
Stage
TagsInterested
Looked up in the outcome-to-stage list we agree with you
TagsInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · CloudTalk
When a call is missed
Nobody picked up in time
2. Action · GoHighLevel
Create a task
In GoHighLevel, for the contact owner — A call-back nobody forgets
GoHighLevel field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own CloudTalk calls
Your team builds and maintains every step
Where it runs
In your own CloudTalk and GoHighLevel accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where CloudTalk and GoHighLevel setups usually go wrong
One number at a time
The Power Dialer calls one number per agent and advances automatically. It is deliberate rather than fast, so the list you feed it should be a working list, not a raw import.
Coaching without full access
Supervisors can monitor and join live calls with read-only access to groups and users, and analysts see only the statistics. We use those roles rather than making everyone an admin.
Texting needs registration first
If the follow-up workflow texts a US number, that sub-account needs A2P 10DLC brand and campaign registration. We check before building a flow that would fail silently.
How we set it up
- 1
Agree what connects
Which numbers and campaigns map to which sub-accounts, who supervises, and which outcomes start a workflow. You get a written scope with a fixed one-time price.
- 2
Access for the setup
CloudTalk admin access and agency-level access in GoHighLevel. Nothing for your team to install.
- 3
We connect and test
We dial from two sub-accounts, call in on each number, and check every contact, opportunity, task and workflow landed in the right client’s account.
- 4
Handover
A short document of what is connected, including the number-to-sub-account map. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting CloudTalk and GoHighLevel, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about CloudTalk and GoHighLevel
Can one CloudTalk account serve several GoHighLevel sub-accounts?
Yes. Each number and campaign is mapped to one sub-account, so calls and contacts land in the right client’s account and nowhere else.
Can a supervisor listen in without full admin access?
Yes. CloudTalk’s Supervisor role covers campaigns and live call monitoring with read-only access to groups and users, which is usually the right level for coaching.
Does the Power Dialer call several numbers at once?
No. It calls one number at a time per agent and advances the queue automatically, which suits a small team rather than a parallel-dialing floor.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us. Your GoHighLevel and CloudTalk plans are unchanged.
Rather talk it through?
Thirty minutes on how your team uses CloudTalk and GoHighLevel. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity movedAppointment booked
Call-back taskAssigned to the contact owner