Automations already listening
Tags may already start automations in ActiveCampaign. We check what each tag triggers before a call can apply it.
Integration · JustCall to ActiveCampaign
JustCall and ActiveCampaign integration
ActiveCampaign runs your email automations and deal pipelines, and JustCall handles your calls and texts. We connect them so every call and text lands on the ActiveCampaign contact, and call outcomes can start automations or move deals. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
JustCall
ActiveCampaign
One call ends in JustCall. In ActiveCampaign:
- Call noted on the contactIn ActiveCampaign, with the rep
- Tag starts an automationBased on the call outcome
- Deal movedThe stage you choose
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Who connects JustCall and ActiveCampaign
ActiveCampaign is where many growing businesses run marketing automation: welcome series, lead scoring and follow-up emails that react to what contacts do. When those businesses add a sales team, the team picks up the phone, and JustCall is a common choice for calls and texts.
Automations only react to what ActiveCampaign knows. A contact who books a call on the phone keeps getting "book a call" emails if nothing tells ActiveCampaign. Connecting JustCall turns call outcomes into tags and deal updates, so your automations and lead scores respond to conversations, not just clicks.
- Marketing-led sales teamsCalls to hot leads update lead scores and stop the wrong emails.
- E-commerce and subscription supportSupport calls tag the contact, so win-back and review emails are timed properly.
- Teams using ActiveCampaign dealsCall outcomes move deals without anyone opening the pipeline.
What we connect between JustCall and ActiveCampaign
A typical setup. We adjust each line to how your team uses JustCall and ActiveCampaign.
When this happensThis is what you get
A call endsA call note on the matching ActiveCampaign contact, with the rep and length
The call outcomeA tag that starts or stops the automation you choose
A sale or booking on the callThe deal stage you choose
A text message sent or receivedA note on the contact
The call recordingLinked from the note
A missed call or voicemailA task for the deal or contact owner
Field mapping, event by event
Each JustCall event and exactly what it writes in ActiveCampaign. Pick an event to see its fields.
1. Trigger · JustCall
When a call ends
Every call made or received in JustCall
2. Action · ActiveCampaign
Log the call note
In ActiveCampaign, on the contact — Where your team already works
ActiveCampaign field
Mapped from
What happens
Activity date
Call time15 Sep, 4:00 pm
Shown in your time zone
Call time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call duration seconds3 min 04 s
Stored the way ActiveCampaign expects
Call duration seconds3 min 04 s
Stored the way ActiveCampaign expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
Call outcomeInterested
Matched to your own list of outcomes
Call outcomeInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Call notesAsked for pricing
Saved as note text
Call notesAsked for pricing
Saved as note text
Owner
Rep’s nameMaria Lopez
Matched to the same person in ActiveCampaign
Rep’s nameMaria Lopez
Matched to the same person in ActiveCampaign
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
1. Trigger · JustCall
When an outcome is set
A rep marks how the call went
2. Action · ActiveCampaign
Update the deal
In ActiveCampaign — Moves one record, not all of them
ActiveCampaign field
Mapped from
What happens
Which deal
Most recent open dealNorthwind — 12 seats
On the matching contact, owned by the rep on the call
Stage
Call outcomeInterested
Looked up in the outcome-to-stage list we agree with you
Call outcomeInterested
Looked up in the outcome-to-stage list we agree with you
1. Trigger · JustCall
When a call is missed
Nobody picked up in time
2. Action · ActiveCampaign
Create a task
In ActiveCampaign, for the contact owner — A call-back nobody forgets
ActiveCampaign field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the contact name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Contact ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own JustCall calls
Your team builds and maintains every step
Where it runs
In your own JustCall and ActiveCampaign accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where JustCall and ActiveCampaign setups usually go wrong
Contacts matched by email or phone
ActiveCampaign is built around email addresses. We match callers by phone first and email second, so calls land on the right contact.
Contacts with several deals
An outcome should move one deal. We agree the rule, usually the most recent open deal.
Reps matched to ActiveCampaign users
Every JustCall user is matched to an ActiveCampaign user, so notes and tasks have the right owner.
How we set it up
- 1
Agree outcomes and tags
Which call outcomes apply which tags, and which move deals. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin access to JustCall and ActiveCampaign. Nothing for your team to install.
- 3
We connect and test
We make test calls and texts, set every outcome and watch each automation start or stop in ActiveCampaign.
- 4
Handover
A short document of every rule. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting JustCall and ActiveCampaign, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about JustCall and ActiveCampaign
Can a JustCall call start an ActiveCampaign automation?
Yes. A call outcome can apply a tag, and any automation that starts on that tag runs as normal. We check every automation first.
Will JustCall texts appear in ActiveCampaign?
Yes. Texts sent and received in JustCall are saved as notes on the matching contact.
Can calls stop marketing emails?
Yes. An outcome like meeting booked or not interested can apply a tag that ends the relevant automation.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us.
Rather talk it through?
Thirty minutes on how your team uses JustCall and ActiveCampaign. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Deal movedCall booked
Call-back taskAssigned to the contact owner