Phone numbers written two ways
Twilio and Zendesk Sell often store numbers in different formats. Left alone, a caller who already exists becomes a second lead or contact. We match on a cleaned-up number before anything is created.
Integration · Twilio to Zendesk Sell
Zendesk Sell and Twilio integration
We connect Twilio to Zendesk Sell so every call, outcome and follow-up lands on the right lead or contact. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Twilio
Zendesk Sell
One call ends in Twilio. In Zendesk Sell:
- Call logged on the lead or contactLength, direction and the rep who took it
- Recording attachedLinked from the call record
- Outcome moves the dealThe stage or field you choose
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
What we connect between Twilio and Zendesk Sell
A typical setup. We adjust each line to how your team uses Twilio and Zendesk Sell.
When this happensThis is what you get
A call endsA call record on the matching lead or contact, owned by the right Zendesk Sell user
The call recordingAttached to that call record
The transcript and summaryA note on the lead or contact
A text messageA note on the lead or contact
A caller who is not in Zendesk Sell yetA new lead or contact, checked against existing records first
Field mapping, event by event
Each Twilio event and exactly what it writes in Zendesk Sell. Pick an event to see its fields.
1. Trigger · Twilio
When a call ends
Every call made or received in Twilio
2. Action · Zendesk Sell
Log the call record
In Zendesk Sell, on the lead or contact — Where your team already works
Zendesk Sell field
Mapped from
What happens
Activity date
Date created15 Sep, 4:00 pm
Shown in your time zone
Date created15 Sep, 4:00 pm
Shown in your time zone
Call length
Call duration3 min 04 s
Stored the way Zendesk Sell expects
Call duration3 min 04 s
Stored the way Zendesk Sell expects
Direction
DirectionInbound
Inbound or outbound
DirectionInbound
Inbound or outbound
Recording
Recording urlPlayable audio
Added once the file is ready
Recording urlPlayable audio
Added once the file is ready
Call notes
Transcription textAsked for pricing
Saved as note text
Transcription textAsked for pricing
Saved as note text
Lead or contact
Matched by phone number+1 415 555 0142
A new lead or contact is created only if none match
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Twilio calls
Your team builds and maintains every step
Where it runs
In your own Twilio and Zendesk Sell accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Twilio and Zendesk Sell setups usually go wrong
Reps matched to Zendesk Sell users
If a Twilio user is not matched to a Zendesk Sell user, calls log without an owner. We match every rep before go-live.
Updating the right deal
An outcome has to change one deal, not every deal on the record. We agree the rule with you before we build.
Recordings that are not ready yet
A recording can finish processing after the call ends. We attach it once it is ready, so no call in Zendesk Sell is left without audio.
How we set it up
- 1
Tell us what should connect
Which calls, outcomes and follow-ups should reach Zendesk Sell. You get a written scope with a fixed one-time price.
- 2
Give us access
Admin access to Twilio and Zendesk Sell for the setup. Nothing for you to install, and no new subscription to start.
- 3
We build and test
We connect the two tools, map every detail and test it with real calls before your team relies on it.
- 4
Handover
You get a short document of what is connected and how it behaves. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Twilio and Zendesk Sell, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Questions about Twilio and Zendesk Sell
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us, so the cost does not grow as your team makes more calls.
Is Web Repay a middleware?
No. We are an integration team: we plan the connection between Twilio and Zendesk Sell, set it up, test it on your calls and hand it over. Where a small connector layer is the most reliable route, we say so in your written scope and choose the option with the lowest running cost.
What can you connect between Twilio and Zendesk Sell?
A call ends, the call recording, the transcript and summary, a text message, each mapped to the right lead or contact and deal in Zendesk Sell. We confirm the exact list in your scope.
How long does it take?
You get a written scope and a fixed price within 2 working days. Most setups are built and tested within 5 to 10 working days of getting access.
What do you need from us?
Admin access to Twilio and Zendesk Sell during the setup, and a short call to agree what should happen. You can remove our access once it is handed over.
Rather talk it through?
Thirty minutes on how your team uses Twilio and Zendesk Sell. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Deal updatedStage set from the call outcome
Call-back taskAssigned to the contact owner