Phone numbers written two ways
Twilio and Apollo.io often store numbers in different formats. Left alone, a caller who already exists becomes a second contact. We match on a cleaned-up number before anything is created.
Integration · Twilio to Apollo.io
Apollo.io and Twilio integration
We connect Twilio to Apollo.io so every call, outcome and follow-up lands on the right contact. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Twilio
Apollo.io
One call ends in Twilio. In Apollo.io:
- Call logged on the contactLength, direction and the rep who took it
- Recording attachedLinked from the call record
- Outcome moves the accountThe stage or field you choose
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
What we connect between Twilio and Apollo.io
A typical setup. We adjust each line to how your team uses Twilio and Apollo.io.
When this happensThis is what you get
A call endsA call record on the matching contact, owned by the right Apollo.io user
The call recordingAttached to that call record
The transcript and summaryA note on the contact
A text messageA note on the contact
A caller who is not in Apollo.io yetA new contact, checked against existing records first
Field mapping, event by event
Each Twilio event and exactly what it writes in Apollo.io. Pick an event to see its fields.
1. Trigger · Twilio
When a call ends
Every call made or received in Twilio
2. Action · Apollo.io
Log the call record
In Apollo.io, on the contact — Where your team already works
Apollo.io field
Mapped from
What happens
Activity date
Date created15 Sep, 4:00 pm
Shown in your time zone
Date created15 Sep, 4:00 pm
Shown in your time zone
Call length
Call duration3 min 04 s
Stored the way Apollo.io expects
Call duration3 min 04 s
Stored the way Apollo.io expects
Direction
DirectionInbound
Inbound or outbound
DirectionInbound
Inbound or outbound
Recording
Recording urlPlayable audio
Added once the file is ready
Recording urlPlayable audio
Added once the file is ready
Call notes
Transcription textAsked for pricing
Saved as note text
Transcription textAsked for pricing
Saved as note text
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Twilio calls
Your team builds and maintains every step
Where it runs
In your own Twilio and Apollo.io accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Twilio and Apollo.io setups usually go wrong
Reps matched to Apollo.io users
If a Twilio user is not matched to a Apollo.io user, calls log without an owner. We match every rep before go-live.
Updating the right account
An outcome has to change one account, not every account on the record. We agree the rule with you before we build.
Recordings that are not ready yet
A recording can finish processing after the call ends. We attach it once it is ready, so no call in Apollo.io is left without audio.
How we set it up
- 1
Tell us what should connect
Which calls, outcomes and follow-ups should reach Apollo.io. You get a written scope with a fixed one-time price.
- 2
Give us access
Admin access to Twilio and Apollo.io for the setup. Nothing for you to install, and no new subscription to start.
- 3
We build and test
We connect the two tools, map every detail and test it with real calls before your team relies on it.
- 4
Handover
You get a short document of what is connected and how it behaves. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Twilio and Apollo.io, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Questions about Twilio and Apollo.io
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us, so the cost does not grow as your team makes more calls.
Is Web Repay a middleware?
No. We are an integration team: we plan the connection between Twilio and Apollo.io, set it up, test it on your calls and hand it over. Where a small connector layer is the most reliable route, we say so in your written scope and choose the option with the lowest running cost.
What can you connect between Twilio and Apollo.io?
A call ends, the call recording, the transcript and summary, a text message, each mapped to the right contact and account in Apollo.io. We confirm the exact list in your scope.
How long does it take?
You get a written scope and a fixed price within 2 working days. Most setups are built and tested within 5 to 10 working days of getting access.
What do you need from us?
Admin access to Twilio and Apollo.io during the setup, and a short call to agree what should happen. You can remove our access once it is handed over.
Rather talk it through?
Thirty minutes on how your team uses Twilio and Apollo.io. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Account updatedStage set from the call outcome
Call-back taskAssigned to the contact owner