Two transcripts of one call
Dialpad already transcribes. We decide which one your team relies on, so notes are not duplicated in the CRM.
Integration · Dialpad to Fireflies.ai
Dialpad and Fireflies.ai integration
Fireflies records and transcribes your video meetings. Dialpad has its own call transcripts and AI summaries. The trouble is having two libraries: half of every customer conversation is in one place, half in the other. We connect them so phone calls and meetings live together in Fireflies. One-time setup, no monthly fee from us.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Dialpad
Fireflies.ai
One call ends in Dialpad. In Fireflies.ai:
- A call in DialpadRecorded where your plan allows
- Into FirefliesTranscribed next to your meetings
- One searchable historyAnd notes to your CRM
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Half the conversation is on the phone
A deal or a client relationship is a mix of Zoom or Google Meet calls and phone calls. If Fireflies only has the meetings, searching "pricing" or "contract" finds half the story. Account managers end up searching two tools, or not searching at all.
Whether this is worth doing depends on what you need. If Dialpad’s own transcripts are enough, we will say so. If your team already relies on Fireflies for search, soundbites and sending notes to the CRM, bringing phone calls in gives them one place for everything. We check how your Fireflies plan handles calls from Dialpad before quoting.
- Account managersSearch every conversation with a client, phone or video.
- Sales teamsPhone and meeting notes sent to the CRM the same way.
- Founders and consultantsOne record of what was promised, wherever it was said.
What we connect between Dialpad and Fireflies.ai
A typical setup. We adjust each line to how your team uses Dialpad and Fireflies.ai.
When this happensThis is what you get
A recorded Dialpad callA Fireflies transcript, next to your meetings
Who was on the callThe Fireflies user and the external participant
Notes and action itemsSent on to your CRM, where Fireflies is connected to it
Short and internal callsLeft out, as agreed
Search and topicsPhone calls included in Fireflies search
Field mapping, event by event
Each Dialpad event and exactly what it writes in Fireflies.ai. Pick an event to see its fields.
1. Trigger · Dialpad
When a call ends
Every call made or received in Dialpad
2. Action · Fireflies.ai
Log the meeting record
In Fireflies.ai, on the meeting — Where your team already works
Fireflies.ai field
Mapped from
What happens
Activity date
Date started15 Sep, 4:00 pm
Shown in your time zone
Date started15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Fireflies.ai expects
Call length3 min 04 s
Stored the way Fireflies.ai expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Ai summaryAsked for pricing
Saved as note text
Ai summaryAsked for pricing
Saved as note text
Meeting
Matched by phone number+1 415 555 0142
A new meeting is created only if none match
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Dialpad calls
Your team builds and maintains every step
Where it runs
In your own Dialpad and Fireflies.ai accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Dialpad and Fireflies.ai setups usually go wrong
Which calls to include
Internal calls and quick calls are usually left out. We agree the rule.
Plan limits
Transcription minutes and integrations differ by plan on both tools. We check yours first.
Recording consent
Phone recording rules differ by place. We check your settings.
How we set it up
- 1
Check the fit
Your plans, what you need from each tool, and the rules. Written scope, fixed one-time price.
- 2
Access
Admin access to Dialpad and Fireflies.
- 3
Connect and test
We connect them and check calls arrive with the right people.
- 4
Handover
A short note of what goes where.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Dialpad and Fireflies.ai, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Dialpad and Fireflies.ai
Dialpad already transcribes. Why use Fireflies?
Only if you want one library for phone and video, or your team already works in Fireflies. If not, we will tell you Dialpad’s own tools are enough.
Does Fireflies connect to Dialpad directly?
Fireflies offers connections to several phone systems. We check what your plans support and use the most reliable route.
Is there a monthly fee?
Not from us. You pay once for the setup.
Can the notes go to our CRM?
Yes, through Fireflies’ CRM connection or ours.
Rather talk it through?
Thirty minutes on how your team uses Dialpad and Fireflies.ai. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Call transcribedNotes to CRM
Call-back taskAssigned to the contact owner