Matching a call to a meeting
A call and a meeting days apart are only one thread if something joins them. We match on the attendee and the booking, and leave anything ambiguous unlinked rather than guessing.
Integration · Aircall to Fireflies.ai
Aircall and Fireflies integration
Fireflies organises meetings into channels by team, and your setters are judged on meetings they never attend. We connect Aircall to Fireflies so the booking call and the meeting it produced sit in the same place, and a manager can coach both halves of the job. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Aircall
Fireflies.ai
One call ends in Aircall. In Fireflies.ai:
- A setter books on an Aircall callOutbound or inbound
- The meeting is recordedFireflies joins and takes notes
- Both land in one channelCall, meeting and outcome
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Setters are coached on calls nobody keeps
The person who books the meeting and the person who takes it are usually different people, and only one of those conversations gets recorded properly. Fireflies handles the meeting: topic trackers counting the keywords that came up, soundbites clipped from the good moments, channels keeping each team’s recordings together. The Aircall call that produced the booking sits in a phone system, findable only if you know when it happened and who made it.
Connecting the two puts the whole sequence in one place. The booking call is linked to the meeting it created, both live in the channel for that team, and a manager reviewing this week can hear how a meeting was set and how it went. That is also the only fair way to judge a setter: not on the number of bookings, but on whether the meetings they set were worth taking.
- Teams where setters book for closersThe closer hears the booking call before the meeting.
- Managers coaching new settersSoundbites from the calls that produced real meetings.
- Agencies reporting to clientsBookings can be traced to the conversation behind them.
What we connect between Aircall and Fireflies.ai
A typical setup. We adjust each line to how your team uses Aircall and Fireflies.ai.
When this happensThis is what you get
An Aircall call tagged as a bookingLinked to the meeting it produced, once that meeting is scheduled
A Fireflies meeting summaryWritten back to the record and sent to the follow-up owner
Both recordingsFiled in the channel for that team
Meeting action itemsTasks for the owner, with the meeting linked
A meeting that did not happenFlagged back against the booking call
The Aircall number usedRecorded, so bookings can be compared by number and campaign
Field mapping, event by event
Each Aircall event and exactly what it writes in Fireflies.ai. Pick an event to see its fields.
1. Trigger · Aircall
When a call ends
Every call made or received in Aircall
2. Action · Fireflies.ai
Log the meeting record
In Fireflies.ai, on the meeting — Where your team already works
Fireflies.ai field
Mapped from
What happens
Activity date
Call start time15 Sep, 4:00 pm
Shown in your time zone
Call start time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Fireflies.ai expects
Call length3 min 04 s
Stored the way Fireflies.ai expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
TagsInterested
Matched to your own list of outcomes
TagsInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
CommentsAsked for pricing
Saved as note text
CommentsAsked for pricing
Saved as note text
Owner
Rep on the callMaria Lopez
Matched to the same person in Fireflies.ai
Rep on the callMaria Lopez
Matched to the same person in Fireflies.ai
Meeting
Matched by phone number+1 415 555 0142
A new meeting is created only if none match
1. Trigger · Aircall
When an outcome is set
A rep marks how the call went
2. Action · Fireflies.ai
Update the meeting
In Fireflies.ai — Moves one record, not all of them
Fireflies.ai field
Mapped from
What happens
Which meeting
Most recent open meetingNorthwind — 12 seats
On the matching meeting, owned by the rep on the call
Stage
TagsInterested
Looked up in the outcome-to-stage list we agree with you
TagsInterested
Looked up in the outcome-to-stage list we agree with you
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Aircall calls
Your team builds and maintains every step
Where it runs
In your own Aircall and Fireflies.ai accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Aircall and Fireflies.ai setups usually go wrong
Fireflies is a meeting recorder
It is built for scheduled calls, not for a phone queue. We are explicit that it covers the meeting, and that the Aircall recording is what gets linked to it.
Two sets of consent
A recorded phone call and a recorded video meeting are different disclosures. Both are yours and your counsel’s to set; we build so each system follows its own rule.
Channels need a rule
Fireflies channels organise by team. We agree which channel a booking belongs in — the setter’s team or the closer’s — before recordings start piling into the wrong one.
How we set it up
- 1
Agree what connects
Which Aircall numbers and tags count as a booking, which channel the pair belongs in, and who receives the summary. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Admin in Aircall — Owner rights stay with you — and Fireflies access covering the channels in scope.
- 3
We connect and test
We book a test meeting from a call, run the meeting ourselves, and check the link, the channel, the summary, the tasks and the case where the meeting never happens.
- 4
Handover
A short document of what is connected. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Aircall and Fireflies.ai, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Aircall and Fireflies.ai
Does Fireflies record Aircall phone calls?
Fireflies is built for scheduled meetings rather than phone queues. This connection links the Aircall recording to the meeting it produced, so both are reachable from the same channel.
Which channel does a booking go into?
Whichever you choose — the setter’s team or the closer’s. It is agreed at scoping, because recordings landing in the wrong channel is the quickest way for people to stop using them.
Can we tell which meetings actually happened?
Yes. A meeting that does not take place is flagged back against the booking call, which is what makes setter numbers mean something.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us. Your Aircall and Fireflies plans are unchanged.
Rather talk it through?
Thirty minutes on how your team uses Aircall and Fireflies.ai. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Meeting linkedFollow-up assigned
Call-back taskAssigned to the contact owner