Only real interest
We trigger on categories, not on every reply, so out-of-office and "remove me" never reach a call list.
Integration · Dialpad to Smartlead
Dialpad and Smartlead integration
Smartlead runs cold email at volume and sorts replies into categories. Dialpad is where your team calls. We connect them so a reply marked interested turns into a call the same day, and Smartlead hears how it went. One-time setup, no monthly fee from us.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Dialpad
Smartlead
One call ends in Dialpad. In Smartlead:
- A reply is marked interestedIn Smartlead’s master inbox
- Ready to call in DialpadContact created with context
- Outcome back in SmartleadLead category updated
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Close the gap between "sounds good" and the call
Agencies running Smartlead can produce a steady flow of interested replies across many client campaigns. The weak point is what happens next. Replies wait in the inbox, someone copies a number into the phone, and a day goes by.
We use Smartlead’s reply categories as the trigger. When a lead is categorised as interested, they appear in Dialpad with the campaign and reply attached, for the rep who owns that client. After the call, the outcome goes back to Smartlead so the lead’s category is right and no automated follow-up goes out after a booking.
- Lead generation agenciesInterested replies called fast, per client.
- Outbound teamsOne call list of warm replies, not an inbox to dig through.
- Appointment settersBookings recorded back in Smartlead for reporting.
What we connect between Dialpad and Smartlead
A typical setup. We adjust each line to how your team uses Dialpad and Smartlead.
When this happensThis is what you get
A lead categorised as interestedA Dialpad contact, with campaign and reply in the notes
The campaign or clientThe Dialpad user who should call
The call outcomeThe lead category updated in Smartlead
Meeting bookedNo further automated emails to that lead
No answerA retry, and a text if you want one
Field mapping, event by event
Each Dialpad event and exactly what it writes in Smartlead. Pick an event to see its fields.
1. Trigger · Dialpad
When a call ends
Every call made or received in Dialpad
2. Action · Smartlead
Log the lead update
In Smartlead, on the lead — Where your team already works
Smartlead field
Mapped from
What happens
Activity date
Date started15 Sep, 4:00 pm
Shown in your time zone
Date started15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Smartlead expects
Call length3 min 04 s
Stored the way Smartlead expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Ai summaryAsked for pricing
Saved as note text
Ai summaryAsked for pricing
Saved as note text
Lead
Matched by phone number+1 415 555 0142
A new lead is created only if none match
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Dialpad calls
Your team builds and maintains every step
Where it runs
In your own Dialpad and Smartlead accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Dialpad and Smartlead setups usually go wrong
Leads without a direct number
Cold lists often lack direct numbers. We agree what happens to those.
Many clients, one Dialpad
Agencies need each client’s leads to go to the right caller. We route them.
Calling and texting rules
Calling and texting someone who replied by email still has rules. We check hours and opt-outs.
How we set it up
- 1
Agree triggers and outcomes
Which categories go to Dialpad and what each outcome does. Written scope, fixed one-time price.
- 2
Access
Admin access to Smartlead and Dialpad.
- 3
Connect and test
We push test leads through every path.
- 4
Handover
A short note for your callers.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Dialpad and Smartlead, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Dialpad and Smartlead
Do we need Zapier?
No. We connect Smartlead and Dialpad directly with their APIs and webhooks.
What if the lead has no phone number?
We agree that up front: skip, research, or use an enrichment tool you already have.
Is there a monthly fee?
No. You pay once for the setup.
Can each client campaign go to a different rep?
Yes. We route by campaign or client.
Rather talk it through?
Thirty minutes on how your team uses Dialpad and Smartlead. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Category: InterestedCall ready
Call-back taskAssigned to the contact owner