The campaign decides the office
A regional campaign should not be dialled from another country’s numbers. We map campaign to office and number, so the caller ID matches the market.
Integration · Dialpad to lemlist
Dialpad and lemlist integration
Your campaigns are split by region and so is your phone system. We connect lemlist to Dialpad so a lead is called from the right office’s numbers by the right team, and the call lands on the lead whoever in the department picked it up. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Dialpad
lemlist
One call ends in Dialpad. In lemlist:
- A lead reaches the call stepIn a regional campaign
- Dialed from that officeLocal numbers, local team
- Call logged on the leadWith whoever spoke
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Regions are the thing both tools already understand
lemlist campaigns get split by region almost immediately — different copy, different sending windows, different language. Dialpad is organised the same way without anyone planning it: offices, departments that share calls across a group, and admin rights in six flavours down to an Office Admin who controls a single office. The two structures line up better than most pairs do.
What is missing is the wire between them. A lead reaching a call step in the DACH campaign should be dialled by the Berlin team from a German number, not by whoever is free in London from a UK one, and the answer should land back on the lead either way. Connecting them means the region a campaign already knows about decides who calls and from where, and the sequence finds out what happened.
- Teams selling into several countriesEach region calls from its own numbers and its own people.
- Shared inbound departmentsA callback answered by anyone still reaches the lead.
- Distributed sales teamsOffice Admins manage their own patch without touching the rest.
What we connect between Dialpad and lemlist
A typical setup. We adjust each line to how your team uses Dialpad and lemlist.
When this happensThis is what you get
A lead reaches a call stepRouted to the office and team for that campaign’s region
A call endsA call activity on the lemlist lead, with the person who spoke
The call outcomeThe lead status you choose, and the call step marked done
An inbound call from a lead in a campaignMatched to that lead, with the campaign shown to whoever answers
A conversation with a sequenced leadThe sequence paused or stopped, by the rule you set
A missed callLogged on the lead with a follow-up task for the region’s team
Field mapping, event by event
Each Dialpad event and exactly what it writes in lemlist. Pick an event to see its fields.
1. Trigger · Dialpad
When a call ends
Every call made or received in Dialpad
2. Action · lemlist
Log the lead update
In lemlist, on the lead — Where your team already works
lemlist field
Mapped from
What happens
Activity date
Date started15 Sep, 4:00 pm
Shown in your time zone
Date started15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way lemlist expects
Call length3 min 04 s
Stored the way lemlist expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
Ai summaryAsked for pricing
Saved as note text
Ai summaryAsked for pricing
Saved as note text
Lead
Matched by phone number+1 415 555 0142
A new lead is created only if none match
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Dialpad calls
Your team builds and maintains every step
Where it runs
In your own Dialpad and lemlist accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Dialpad and lemlist setups usually go wrong
Departments have no single owner
A Dialpad department shares calls across a group, so there is no obvious person to attach a task to. We agree whether it is whoever answered or the lead owner.
The call step has to close
If the task stays open after the call the sequence stalls. Every outcome closes it, including the ones where nobody answered.
Contact Centers are licensed separately
Dialpad Contact Centers need a Sell or Support licence and each has one routing type. Worth confirming before the design assumes routing you are not licensed for.
How we set it up
- 1
Agree what connects
Which campaigns map to which offices and numbers, who owns a shared call, and whether a conversation pauses or stops the sequence. You get a written scope with a fixed one-time price.
- 2
Access for the setup
Team access to lemlist and Dialpad admin at the narrowest of its six permission types that covers the work — often Office Admin per region.
- 3
We connect and test
We push leads through call steps in two regions, answer from different department members, call in as a sequenced lead, and check every activity, status, closed step and task.
- 4
Handover
A short document of what is connected, including the campaign-to-office map. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Dialpad and lemlist, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Dialpad and lemlist
Can each lemlist campaign call from a different Dialpad number?
Yes. Campaigns are mapped to offices and their numbers, so a regional campaign is dialled from a number that matches the market.
Who is the call logged to when a department answers?
Whoever actually spoke is recorded on the lead. Whether the follow-up task goes to them or to the lead owner is a rule we agree during scoping.
Will a callback pause the sequence?
When the outcome says it should. A conversation with a sequenced lead pauses or stops their sequence by whichever rule you choose.
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us. Your lemlist and Dialpad plans are unchanged.
Rather talk it through?
Thirty minutes on how your team uses Dialpad and lemlist. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Lead status updatedMeeting booked
Call-back taskAssigned to the contact owner