Two sets of notes
OpenPhone and Fireflies can both summarise. We agree which one the team relies on.
Integration · OpenPhone to Fireflies.ai
OpenPhone and Fireflies.ai integration
OpenPhone is a simple business phone popular with small teams, with its own call transcripts and summaries on some plans. Fireflies records your video meetings. If your team already relies on Fireflies, we bring OpenPhone calls into it so every conversation is searchable in one place. One-time setup, no monthly fee from us.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
OpenPhone
Fireflies.ai
One call ends in OpenPhone. In Fireflies.ai:
- A call in OpenPhoneRecorded where enabled
- Into FirefliesNext to your meetings
- One history, one searchAnd notes to the CRM
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Small teams, lots of tools
Small teams often use OpenPhone for calls and texts and Fireflies for Zoom or Meet. That works until someone asks "what did we promise this client?" and the answer could be in either tool.
This is only worth doing if Fireflies is where your team looks things up. If OpenPhone’s own transcripts are enough, we will say so. If not, we bring recorded OpenPhone calls into Fireflies with the right people attached, and leave out short and internal calls.
- Agencies and consultanciesEvery client conversation searchable in Fireflies.
- FoundersOne record of sales calls and meetings.
- Small sales teamsNotes from calls and meetings sent to the CRM the same way.
What we connect between OpenPhone and Fireflies.ai
A typical setup. We adjust each line to how your team uses OpenPhone and Fireflies.ai.
When this happensThis is what you get
A recorded OpenPhone callA Fireflies transcript
Who was on itThe team member and the external caller
Notes and action itemsSent to your CRM, where Fireflies is connected
Short and internal callsLeft out
SearchCalls included alongside meetings
Field mapping, event by event
Each OpenPhone event and exactly what it writes in Fireflies.ai. Pick an event to see its fields.
1. Trigger · OpenPhone
When a call ends
Every call made or received in OpenPhone
2. Action · Fireflies.ai
Log the meeting record
In Fireflies.ai, on the meeting — Where your team already works
Fireflies.ai field
Mapped from
What happens
Call length
Call length3 min 04 s
Stored the way Fireflies.ai expects
Call length3 min 04 s
Stored the way Fireflies.ai expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
TranscriptionAsked for pricing
Saved as note text
TranscriptionAsked for pricing
Saved as note text
Meeting
Matched by phone number+1 415 555 0142
A new meeting is created only if none match
1. Trigger · OpenPhone
When a call is missed
Nobody picked up in time
2. Action · Fireflies.ai
Create a follow-up
In Fireflies.ai, for the meeting owner — A call-back nobody forgets
Fireflies.ai field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the meeting name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the meeting name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Meeting ownerMaria Lopez
Falls back to the rep who was on the line
Meeting ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own OpenPhone calls
Your team builds and maintains every step
Where it runs
In your own OpenPhone and Fireflies.ai accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where OpenPhone and Fireflies.ai setups usually go wrong
Shared numbers
OpenPhone numbers are often shared by several people. We credit calls to whoever took them.
Plan limits
Recording, transcription and integrations depend on plans. We check yours first.
Recording consent
Rules differ by place. We check your settings.
How we set it up
- 1
Check the fit
Plans, needs and rules. Written scope, fixed one-time price.
- 2
Access
Admin access to OpenPhone and Fireflies.
- 3
Connect and test
Calls checked for the right people.
- 4
Handover
A short note.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting OpenPhone and Fireflies.ai, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about OpenPhone and Fireflies.ai
OpenPhone already transcribes. Why use Fireflies?
Only if you want one library for calls and meetings. If OpenPhone’s own tools are enough, we will tell you.
Does Fireflies connect to OpenPhone directly?
We check what your plans support and use the most reliable route.
Is there a monthly fee?
Not from us. You pay once for the setup.
Can the notes go to our CRM?
Yes, through Fireflies’ CRM connection or ours.
Rather talk it through?
Thirty minutes on how your team uses OpenPhone and Fireflies.ai. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Call transcribedSearchable in Fireflies
Call-back taskAssigned to the contact owner