Every number and user
A team number or a new hire not connected means silent gaps. We check each one.
Integration · Aircall to Freshsales
Aircall and Freshsales integration
Freshsales has its own phone features, and Aircall can connect to Freshsales. Teams that choose Aircall usually do so for its routing and call quality. What they need from us is the connection working completely: every user, every number, the right deal. One-time setup, no monthly fee from us.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Aircall
Freshsales
One call ends in Aircall. In Freshsales:
- A call in AircallInbound, outbound or missed
- Logged in FreshsalesOn the contact and the deal
- Next step createdTask, sequence or deal stage
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
A connected app is the start, not the finish
Most teams install the connection and assume the job is done. Weeks later they notice calls on contacts but not deals, new callers creating duplicates, or one rep whose calls never appear. In Freshsales, where sequences and deal scores react to activity, missing calls mean wrong follow-up.
We start by comparing Aircall’s call history with what Freshsales shows, so we know what is missing. Then we set up every number and user the same way, agree how calls attach to deals, and fill the gaps, such as turning missed calls into tasks for the deal owner.
- Inside sales teamsEvery call on the deal timeline, so managers trust the activity data.
- Support and successInbound calls linked to the customer’s account.
- Teams using Freshsales sequencesA connected call moves the contact out of the sequence.
What we connect between Aircall and Freshsales
A typical setup. We adjust each line to how your team uses Aircall and Freshsales.
When this happensThis is what you get
A call endsA call activity on the Freshsales contact and open deal
The recordingLinked from the activity
A missed call or voicemailA task for the contact or deal owner
A new callerA contact, checked against existing numbers first
A connected callThe contact paused or removed from its sequence, as agreed
Field mapping, event by event
Each Aircall event and exactly what it writes in Freshsales. Pick an event to see its fields.
1. Trigger · Aircall
When a call ends
Every call made or received in Aircall
2. Action · Freshsales
Log the sales activity
In Freshsales, on the contact — Where your team already works
Freshsales field
Mapped from
What happens
Activity date
Call start time15 Sep, 4:00 pm
Shown in your time zone
Call start time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Freshsales expects
Call length3 min 04 s
Stored the way Freshsales expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
TagsInterested
Matched to your own list of outcomes
TagsInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
CommentsAsked for pricing
Saved as note text
CommentsAsked for pricing
Saved as note text
Owner
Rep on the callMaria Lopez
Matched to the same person in Freshsales
Rep on the callMaria Lopez
Matched to the same person in Freshsales
Contact
Matched by phone number+1 415 555 0142
A new contact is created only if none match
1. Trigger · Aircall
When an outcome is set
A rep marks how the call went
2. Action · Freshsales
Update the deal
In Freshsales — Moves one record, not all of them
Freshsales field
Mapped from
What happens
Which deal
Most recent open dealNorthwind — 12 seats
On the matching contact, owned by the rep on the call
Stage
TagsInterested
Looked up in the outcome-to-stage list we agree with you
TagsInterested
Looked up in the outcome-to-stage list we agree with you
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Aircall calls
Your team builds and maintains every step
Where it runs
In your own Aircall and Freshsales accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Aircall and Freshsales setups usually go wrong
Contact or deal
We agree which deal a call belongs to when a contact has several.
Duplicates from new callers
We match on cleaned-up numbers before creating anything.
Two phone systems
Freshsales has its own phone. We make sure only Aircall is used, so calls are not split.
How we set it up
- 1
Find what is missing
Compare a week of Aircall history with Freshsales. Written scope, fixed one-time price.
- 2
Access
Admin access to Aircall and Freshsales.
- 3
Connect and test
Every number, user and outcome tested on real calls.
- 4
Handover
A short note, including what to do for new hires.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Aircall and Freshsales, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Aircall and Freshsales
Aircall already connects to Freshsales. What do you add?
We make it complete and reliable: every user and number, calls on the right deal, no duplicates, and missed-call follow-up.
Should we use Freshsales’ own phone instead?
It can be enough for some teams. If you prefer Aircall’s routing and features, we make Aircall work fully with Freshsales.
Is there a monthly fee?
No. You pay once for the setup.
Can calls affect deal scores and sequences?
Calls logged as activities count toward Freshsales activity, and we set connected calls to update sequences as agreed.
Rather talk it through?
Thirty minutes on how your team uses Aircall and Freshsales. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Call logged on dealTask created
Call-back taskAssigned to the contact owner