Recordings that are not ready yet
A recording can finish processing after the call ends. We attach it once it is ready, so no call in Copper CRM is left without audio.
Integration · Aircall to Copper CRM
Copper CRM and Aircall integration
We connect Aircall to Copper CRM so every call, outcome and follow-up lands on the right person. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Aircall
Copper CRM
One call ends in Aircall. In Copper CRM:
- Call logged on the personLength, direction and the rep who took it
- Recording attachedLinked from the activity
- Outcome moves the opportunityThe stage or field you choose
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
What we connect between Aircall and Copper CRM
A typical setup. We adjust each line to how your team uses Aircall and Copper CRM.
When this happensThis is what you get
A call endsAn activity on the matching person, owned by the right Copper CRM user
The call recordingAttached to that activity
The call outcomeThe opportunity stage or a person field you choose
A comment on the callA note on the person
A caller who is not in Copper CRM yetA new person, checked against existing records first
Field mapping, event by event
Each Aircall event and exactly what it writes in Copper CRM. Pick an event to see its fields.
1. Trigger · Aircall
When a call ends
Every call made or received in Aircall
2. Action · Copper CRM
Log the activity
In Copper CRM, on the person — Where your team already works
Copper CRM field
Mapped from
What happens
Activity date
Call start time15 Sep, 4:00 pm
Shown in your time zone
Call start time15 Sep, 4:00 pm
Shown in your time zone
Call length
Call length3 min 04 s
Stored the way Copper CRM expects
Call length3 min 04 s
Stored the way Copper CRM expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Call outcome
TagsInterested
Matched to your own list of outcomes
TagsInterested
Matched to your own list of outcomes
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
CommentsAsked for pricing
Saved as note text
CommentsAsked for pricing
Saved as note text
Owner
Rep on the callMaria Lopez
Matched to the same person in Copper CRM
Rep on the callMaria Lopez
Matched to the same person in Copper CRM
Person
Matched by phone number+1 415 555 0142
A new person is created only if none match
1. Trigger · Aircall
When an outcome is set
A rep marks how the call went
2. Action · Copper CRM
Update the opportunity
In Copper CRM — Moves one record, not all of them
Copper CRM field
Mapped from
What happens
Which opportunity
Most recent open opportunityNorthwind — 12 seats
On the matching person, owned by the rep on the call
Stage
TagsInterested
Looked up in the outcome-to-stage list we agree with you
TagsInterested
Looked up in the outcome-to-stage list we agree with you
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Aircall calls
Your team builds and maintains every step
Where it runs
In your own Aircall and Copper CRM accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Aircall and Copper CRM setups usually go wrong
Phone numbers written two ways
Aircall and Copper CRM often store numbers in different formats. Left alone, a caller who already exists becomes a second person. We match on a cleaned-up number before anything is created.
Reps matched to Copper CRM users
If a Aircall user is not matched to a Copper CRM user, calls log without an owner. We match every rep before go-live.
Updating the right opportunity
An outcome has to change one opportunity, not every opportunity on the record. We agree the rule with you before we build.
How we set it up
- 1
Tell us what should connect
Which calls, outcomes and follow-ups should reach Copper CRM. You get a written scope with a fixed one-time price.
- 2
Give us access
Admin access to Aircall and Copper CRM for the setup. Nothing for you to install, and no new subscription to start.
- 3
We build and test
We connect the two tools, map every detail and test it with real calls before your team relies on it.
- 4
Handover
You get a short document of what is connected and how it behaves. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Aircall and Copper CRM, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Questions about Aircall and Copper CRM
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us, so the cost does not grow as your team makes more calls.
Is Web Repay a middleware?
No. We are an integration team: we plan the connection between Aircall and Copper CRM, set it up, test it on your calls and hand it over. Where a small connector layer is the most reliable route, we say so in your written scope and choose the option with the lowest running cost.
What can you connect between Aircall and Copper CRM?
A call ends, the call recording, the call outcome, a comment on the call, each mapped to the right person and opportunity in Copper CRM. We confirm the exact list in your scope.
How long does it take?
You get a written scope and a fixed price within 2 working days. Most setups are built and tested within 5 to 10 working days of getting access.
What do you need from us?
Admin access to Aircall and Copper CRM during the setup, and a short call to agree what should happen. You can remove our access once it is handed over.
Rather talk it through?
Thirty minutes on how your team uses Aircall and Copper CRM. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Opportunity updatedStage set from the call outcome
Call-back taskAssigned to the contact owner