Live in 5–10 business days

Air AI AI Calls
Auto-Logged to Zendesk Sell
In < 0.4s. Zero manual entry.

Air AI is an AI voice agent — calls are handled by a large language model, not a human rep. When each call ends, Air AI fires a webhook containing the full conversation transcript, structured AI-extracted fields, call d…

1 events
Trigger types from Air AI
2 actions
CRM actions in Zendesk Sell
< 0.4s
call end to CRM update
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No commitment
30-day support
From $100 setup
Live Field Mapping — Air AI → Zendesk Sell
Syncing
Air AI
Dialer · Autonomous AI Sales Agent
API Key (Bearer -- created via Air dashboard)
contact_phone
→
Contact.Phone / Lead.Phone
✓
contact_name
→
Contact.Name / Lead.Name
✓
contact_email
→
Contact.Email / Lead.Email
✓
call_direction
→
Activity.Type (Inbound/Outbound)
✓
call_duration
→
Activity.Duration
✓
Zendesk Sell
CRM · CRM · Tickets · Triggers
OAuth 2.0
All 13 fields mapped · real time
zero manual entry
Real-time sync

Every call logged.
Automatically.
Before your rep picks up the next one.

The Air AI webhook fires the instant a call ends. Our integration processes it and updates Zendesk Sell — all in under a second. Zero rep involvement.

0%
calls logged automatically
< 0.4s
call end to CRM update
0min
saved per rep per day
0%
recordings in Zendesk Sell
Live integration feed — Air AI → Zendesk Sell
Air AI ⚡ Integration Layer < < 0.4s Zendesk S… ✓
What changes for your team

Your day before. Your day after.

The exact workflow differences between teams using Air AI + Zendesk Sell manually and teams running this integration.

WITHOUT THE INTEGRATION
current state
✗
Rep logs Air AI call manually in Zendesk Sell — 3–5 min per call
✗
Disposition set in Air AI — Zendesk Sell pipeline stage updated hours later
✗
Recordings in Air AI never reach Zendesk Sell contacts
✗
Follow-up tasks created manually — forgotten ~40% of the time
✗
Last hour of every workday lost to data entry
WITH THE INTEGRATION
after go-live
✓
Zendesk Sell updated automatically on call end — 0 rep effort
✓
Disposition maps to Zendesk Sell pipeline stage in < 1s via webhook
✓
recording_url mapped to Zendesk Sell activity on every call
✓
Task auto-created in Zendesk Sell for every Callback/Voicemail disposition
✓
0 minutes per rep per day returned to selling
Outcomes that matter

What you actually gain from
Air AI + Zendesk Sell

Not features. Measurable improvements in your sales operation.

Call logging rate
58% 99%
Manual logging captures ~58% of calls. Every call now creates a Zendesk Sell activity.
Recordings in CRM
12% 100%
Recording URL mapped to Zendesk Sell activity on every Air AI call end.
Follow-up task creation
58% 100%
Callback dispositions auto-create Zendesk Sell tasks. Nothing slips.
Pipeline stage accuracy
62% 100%
Disposition maps to Zendesk Sell stage in < 1s — not end of day.
42
minutes saved per rep per day
Reps using Air AI without Zendesk Sell integration spend ~42 min/day manually logging calls. The integration fires on call end — zero effort from the rep.
call_duration Create Engagement auto-log
99%
of calls logged automatically
Manual logging captures ~60% of calls. The Air AI webhook fires on every call end and creates a Zendesk Sell activity — no exceptions.
call.ended recording_url notes
+38%
more deals created per week
Every Qualified disposition auto-creates a Zendesk Sell deal. Manual processes lose ~35% of qualified calls to forgotten CRM entry.
disposition → dealstage Create Deal
Did you know?

What changes when Air AI + Zendesk Sell are connected

These improvements happen automatically — no rep action required after each call.

? Did you know
42
minutes saved per rep per day
Reps using Air AI without Zendesk Sell integration spend ~42 min/day manually logging calls. The integration fires on call end — zero effort from the rep.
call_duration Create Engagement auto-log
? Did you know
99%
of calls logged automatically
Manual logging captures ~60% of calls. The Air AI webhook fires on every call end and creates a Zendesk Sell activity — no exceptions.
call.ended recording_url notes
? Did you know
+38%
more deals created per week
Every Qualified disposition auto-creates a Zendesk Sell deal. Manual processes lose ~35% of qualified calls to forgotten CRM entry.
disposition → dealstage Create Deal
? Did you know
< 0.4s
from call end to CRM update
The Air AI webhook fires the instant the call ends. Zendesk Sell is updated before the rep reaches for the next number.
webhook real-time
? Did you know
100%
of recordings in Zendesk Sell
Every Air AI recording URL is mapped to the Zendesk Sell contact automatically. Managers review calls from inside Zendesk Sell.
recording_url activity.recording
? Did you know
0
missed follow-up tasks
Every Callback or Voicemail disposition auto-creates a Zendesk Sell task. Assigned to the correct rep, linked to the contact.
disposition map task creation
Under the hood

Exactly what happens when a call ends in Air AI

Every step, every API call, every field. This is how a Air AI webhook becomes a Zendesk Sell record in under a second.

1
Call ends → Air AI fires webhook
The moment an agent marks the call complete (or it auto-closes), Air AI fires a POST webhook containing the full call payload.
/calls
{
  "call_id": "...",
  "agent_name": "...",
  "contact_phone": "...",
  // + 5 more fields
}
2
Payload validated + field-mapped
The integration layer receives the webhook, validates the signature (API Key (Bearer -- created via Air dashboard)), and maps each Air AI field to the correct Zendesk Sell field — including disposition-to-stage logic.
disposition → deal_stage
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
3
Zendesk Sell API call fires
The integration calls the Zendesk Sell API (OAuth 2.0) to update the contact record, log the call activity, set the deal stage, and create a follow-up task if the disposition requires one.
POST /v2/leads
POST /v2/calls
4
Complete. Rep sees nothing — Zendesk Sell is already updated.
Total time from call end to CRM update: < 0.4s. Rate limits: 700 req/min. The rep closes Air AI and moves to the next call. Zendesk Sell already has everything.
webhook
POST_CALL_DATA (Webhook)
Air POSTs call data when human-answered call ends -- voicemail/missed calls do not fire
action
Create Lead
Creates a new lead
action
Create Call
Logs a call on a lead or contact
All fields passed on every Air AI call event:
call.sid call.llmAnsweredBy call.promptId call.callRecordingUrl call.fromNumber call.toNumber call.direction call.duration
Connection Details
DialerAir AI
CRMZendesk Sell
Dialer authAPI Key (Bearer -- created via Air dashboard)
CRM authOAuth 2.0
ZapierNot available — direct API
Delivery5–10 business days
From$100 one-time setup
Disposition mapping

What happens in Zendesk Sell for every call outcome

Select a disposition to see the exact chain of events that fires in Zendesk Sell — automatically.

Air AI Agent
Interested
sets disposition
Integration Layer
Maps + fires
< 0.4s
Zendesk Sell
Move deal stage → Qualified
SQL / Qualified
Air AI disposition Zendesk Sell action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue
Without the integration, AI call results sit inside Air AI and never reach Zendesk Sell where your team can act on them. With it, every AI call outcome becomes a structured Zendesk Sell record — contact updated, pipeline stage set, activity logged with transcript attached.
What teams use this for

Air AI + Zendesk Sell use cases

Specific things teams automate — based on how Air AI works and what Zendesk Sell needs.

✓
Receive Air call transcript and recording in Zapier Catch Hook and push to CRM
✓
Trigger Air AI outbound call from new lead in HubSpot or Salesforce
✓
Log Air call data to CRM after human-answered call completes
✓
Log dialer call as Zendesk Sell Call activity
✓
Update deal stage when call qualified
The build process

From quote to live in 5–10 business days

Everything handled for you. No developer needed. You describe how you work — we build it.

1
Discovery call
30 minutes. We audit your exact Air AI and Zendesk Sell setup — dispositions, pipeline stages, field names, and edge cases. Quote on the same call.
Day 1
2
Field mapping
All fields mapped: Air AI disposition codes → Zendesk Sell stages, recording_url → activity field, agent ID → owner, plus any custom fields you need.
Days 1–2
3
Build & test
We build the integration and test with real call data from your Air AI account into your Zendesk Sell. You verify every field before go-live.
Days 2–8
4
Go live + support
Integration goes live. We monitor for 30 days and fix anything that doesn't work exactly as specified — included at no extra charge.
Day 5–10
Client Results

What Happens When Systems Connect.

Real clients. Real platforms. Real results after we connected their systems.

Live Case Study
Y
Yadel
Founder · mabiat.co
✓ Verified Client
★★★★★
Built us a hotel booking agent using Vapi that handles both texts and calls. Guests enquire about room availability, check inventory and book directly. Everything syncs to Google Sheets in real time — no staff, no manual entry, no double-bookings. Live in under a week.
mabiat.co Vapi AI Google Sheets Live < 1 week
Hotel Booking Flow
📞 Guest SMS or Call Vapi AI Google Sheets
Guest sends SMS or calls Vapi number
AI checks Google Sheets inventory in real time
Booking confirmed + Sheets updated instantly
Zero staff involved — fully automated
What People Are Saying
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools ★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets ★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie ★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall ★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi ★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner ★★★★★
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools ★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets ★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie ★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall ★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi ★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner ★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9 ★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall ★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools ★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly ★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial ★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong ★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9 ★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall ★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools ★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly ★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial ★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong ★★★★★
FAQ

Common questions about the
Air AI + Zendesk Sell integration.

Most builds are live in 5–10 business days from the discovery call. Simple setups with standard dispositions can be done in under a week. More complex builds — custom pipeline stages, multi-user routing, conditional logic — may take the full 10 days.
Yes. The integration fires within seconds of each call ending using webhooks from Air AI and the Zendesk Sell API. Typical sync time is < 0.4s from call end to CRM record updated.
Disposition, recording URL, agent identity, call duration, notes, and any custom fields you specify — all mapped to the correct Zendesk Sell fields. You control the mapping during the field-mapping step.
Air AI has no native Zapier integration. This build uses Air AI's REST API and webhook system directly — giving you full field-level control, conditional logic and two-way sync.
Air AI fires an end-of-call webhook with the full conversation transcript, AI-generated summary, structured analysis, recording URL and cost. The integration captures this and maps it to Zendesk Sell fields.
That's the default case. We map your exact disposition codes to your exact Zendesk Sell pipeline stages — whatever you've named them. No preset templates to conform to.
The one-time setup fee (from $100) covers the build, end-to-end testing with real data, and 30 days of post-launch support. No per-call or per-record fees.
Other Zendesk Sell integrations
Zendesk Sell + Talkdesk
Cloud Contact Center
→
Zendesk Sell + Five9
Cloud Contact Center (Enterprise)
→
Zendesk Sell + Aircall
Cloud Phone System / Sales Dialer
→
Zendesk Sell + CallTools
Predictive / Preview / Power Dialer
→
Zendesk Sell + Convoso
TCPA Compliant / AI Scoring
→
Zendesk Sell + PhoneBurner
Power Dialer / CRM Sync
→
Taking quotes now for Air AI + Zendesk Sell

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Integrations as low as $100 setup · Monthly from $50/mo
Before you go

See what Zendesk Sell + Air AI teams get

Every call logged automatically. Every recording in Zendesk Sell. Zero manual entry.

42
minutes saved per…
99%
of calls logged a…
+38%
more deals create…
< 0.4s
from call end to …

Want these results? Book a free 30-min call — we'll audit your Air AI and Zendesk Sell setup and give you a quote on the same call.

30-min call
Free quote same day
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