Who is responsible
Every call in Bitrix24 needs a responsible employee. We decide who owns AI calls so they appear in the right person’s work.
Integration · Retell AI to Bitrix24
Retell AI and Bitrix24 integration
Retell AI answers and places calls with a voice agent. Bitrix24 is where your leads, deals and tasks live. We connect them so every AI call appears in Bitrix24 as a real call on the right lead or deal, with what was said and what happens next. One-time setup, no monthly fee from us.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
Retell AI
Bitrix24
One call ends in Retell AI. In Bitrix24:
- Retell AI takes or makes a callInbound line or outbound list
- Registered in Bitrix24As a call on the lead or deal
- Next step createdStage, task or hand-off to a person
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
Got it, thank you.
Check your inbox for a confirmation. We will reply within 2 working days with what we would do and what it would cost.
Make the AI calls look like calls
Bitrix24 has its own telephony features, including a way for outside phone systems to register calls in the CRM. That matters here. Instead of dumping AI call results into a comment, we can record each Retell call where your team already looks for calls: in the lead or deal timeline, with direction, length and the responsible employee.
The rest is deciding what an AI call should change. A qualified caller might move a lead to a new stage and create a task for a manager. An after-hours caller who wants a quote might get a deal created. A caller who just needed opening hours should be logged and left alone. We agree those rules first, then build them.
- After-hours answeringOut-of-hours callers handled by the agent, and waiting in Bitrix24 in the morning.
- Lead qualificationNew leads called and qualified before a manager spends time on them.
- Appointment remindersOutbound reminder calls, with confirmations and cancellations recorded on the deal.
What we connect between Retell AI and Bitrix24
A typical setup. We adjust each line to how your team uses Retell AI and Bitrix24.
When this happensThis is what you get
A Retell AI call endsA call registered in Bitrix24 on the matching lead, contact or deal
The transcript and summaryAttached to that call in the timeline
Data the agent collectedWritten to the right Bitrix24 fields, such as service, budget or date
A qualified or urgent callerA stage change and a task for the responsible employee
A new callerA new lead, checked against existing phone numbers first
Field mapping, event by event
Each Retell AI event and exactly what it writes in Bitrix24. Pick an event to see its fields.
1. Trigger · Retell AI
When an AI call ends
Every call made or received in Retell AI
2. Action · Bitrix24
Log the call activity
In Bitrix24, on the lead — Where your team already works
Bitrix24 field
Mapped from
What happens
Activity date
Start timestamp15 Sep, 4:00 pm
Shown in your time zone
Start timestamp15 Sep, 4:00 pm
Shown in your time zone
Call length
Duration ms3 min 04 s
Stored the way Bitrix24 expects
Duration ms3 min 04 s
Stored the way Bitrix24 expects
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Summary and transcript
TranscriptWants a demo next week
Saved as comment text
TranscriptWants a demo next week
Saved as comment text
Owner
Agent idMaria Lopez
Matched to the same person in Bitrix24
Agent idMaria Lopez
Matched to the same person in Bitrix24
Lead
Matched by phone number+1 415 555 0142
A new lead is created only if none match
1. Trigger · Retell AI
When the call summary is ready
Transcript and summary are finished
2. Action · Bitrix24
Save a comment
In Bitrix24, on the lead — Readable by anyone who opens the record
Bitrix24 field
Mapped from
What happens
Transcript
TranscriptAgent: Hi, this is…
Below the summary
TranscriptAgent: Hi, this is…
Below the summary
Lead
Same match as the call+1 415 555 0142
Linked to the same record as the call
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own Retell AI calls
Your team builds and maintains every step
Where it runs
In your own Retell AI and Bitrix24 accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where Retell AI and Bitrix24 setups usually go wrong
Leads, contacts or deals
Bitrix24 can work with leads or go straight to deals and contacts. We follow the mode your portal uses.
Numbers in different formats
We normalise phone numbers so repeat callers are matched rather than duplicated.
What the agent passes in and out
Retell agents can use details from your CRM during the call. We make sure the right fields go in and the collected answers come back.
How we set it up
- 1
Agree the calls and rules
Inbound, outbound or both, and what each outcome does in Bitrix24. Written scope, fixed one-time price.
- 2
Access
Admin access to your Bitrix24 portal and Retell AI.
- 3
Connect and test
We connect them and test calls through each outcome, checking the timeline, fields and tasks.
- 4
Handover
A short note of what the agent does and where its calls appear.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting Retell AI and Bitrix24, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Free download
The integration health check
10 checks to make sure your website, CRM and dialer really are passing information between them.
From the blog
Further reading
Integrations
How to log every call from your dialer in your CRM
Every call on the right contact, with the outcome, the rep and the recording, and nobody typing notes afterwards. What to connect, how to match callers, and what to test.
CRM
Why your CRM is full of duplicates, and how to stop new ones
Duplicates come in through forms, imports, integrations and manual entry. Here is how to clean up what is there, and close the doors so they do not come back.
Dialers
Why fewer people answer your calls: spam labels and caller ID
When answer rates drop, the cause is often a warning label on your caller ID. How US carriers check and label calls, and what you can do about it.
Questions about Retell AI and Bitrix24
Will the AI calls show in Bitrix24 call reports?
We register them as calls in Bitrix24 telephony where your plan allows, so they appear with your other calls rather than as notes.
Do you build the voice agent too?
We can set up the Retell agent with you as part of the scope, or connect one you already have.
Is there a monthly fee?
Not from us. You pay once for the setup. Retell AI charges for call minutes on its own plan.
Can the agent hand a call to a person?
Yes, Retell supports transferring calls. We include it in the scope if you want it.
Rather talk it through?
Thirty minutes on how your team uses Retell AI and Bitrix24. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Stage: QualifiedTask created
Call-back taskAssigned to the contact owner