Integration · Retell AI to Bitrix24

Bitrix24 and Retell AI integration

We connect Retell AI to Bitrix24 so every call, outcome and follow-up lands on the right lead. It is a one-time setup by our team, not a monthly middleware subscription.

  • From $100, one-time setup
  • No monthly fees from us
  • Tested on your own calls before go-live
Get a written scope
Retell AI Bitrix24

One call ends in Retell AI. In Bitrix24:

  1. Call logged with the transcriptOn the matching lead in Bitrix24
  2. Summary savedAs a comment anyone can read
  3. Outcome updates the recordThe deal or field you choose
One-time setup
From $100
Monthly fee from us
$0
Working days to a written scope
2
Working days to build and test
5–10

What we connect between Retell AI and Bitrix24

A typical setup. We adjust each line to how your team uses Retell AI and Bitrix24.

When this happensThis is what you get
An AI call endsA call activity on the matching lead, owned by the right Bitrix24 user
The call recordingAttached to that call activity
The transcript and summaryA comment on the lead
A caller who is not in Bitrix24 yetA new lead, checked against existing records first

Field mapping, event by event

Each Retell AI event and exactly what it writes in Bitrix24. Pick an event to see its fields.

1. Trigger · Retell AI When an AI call ends Every call made or received in Retell AI
2. Action · Bitrix24 Log the call activity In Bitrix24, on the lead — Where your team already works
Bitrix24 field Mapped from What happens
Activity date Start timestamp15 Sep, 4:00 pm Shown in your time zone
Call length Duration ms3 min 04 s Stored the way Bitrix24 expects
Recording Call recordingPlayable audio Added once the file is ready
Summary and transcript TranscriptWants a demo next week Saved as comment text
Owner Agent idMaria Lopez Matched to the same person in Bitrix24
Lead Matched by phone number+1 415 555 0142 A new lead is created only if none match
1. Trigger · Retell AI When the call summary is ready Transcript and summary are finished
2. Action · Bitrix24 Save a comment In Bitrix24, on the lead — Readable by anyone who opens the record
Bitrix24 field Mapped from What happens
Transcript TranscriptAgent: Hi, this is… Below the summary
Lead Same match as the call+1 415 555 0142 Linked to the same record as the call

Sample values are made up. The exact fields are agreed with you in your scope.

A one-time setup, not a monthly middleware bill

We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.

Web Repay integration setup Middleware subscription
What you pay One-time setup, from $100 (one-off) A monthly plan, often priced by tasks or operations
As call volume grows The same price, no per-task charges Costs rise with every call that syncs
Who builds and tests it We do, on your own Retell AI calls Your team builds and maintains every step
Where it runs In your own Retell AI and Bitrix24 accounts, documented Inside the middleware vendor’s platform
When something changes Additional support as needed, when you request it Your team fixes the broken steps

Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.

Where Retell AI and Bitrix24 setups usually go wrong

Two updates for one call

Retell AI can report a call and its outcome at different moments. Left alone, that creates two activities in Bitrix24. We combine them into one clean record.

Phone numbers written two ways

Retell AI and Bitrix24 often store numbers in different formats. Left alone, a caller who already exists becomes a second lead. We match on a cleaned-up number before anything is created.

Reps matched to Bitrix24 users

If a Retell AI user is not matched to a Bitrix24 user, calls log without an owner. We match every rep before go-live.

Updating the right deal

An outcome has to change one deal, not every deal on the record. We agree the rule with you before we build.

How we set it up

  1. 1

    Tell us what should connect

    Which calls, outcomes and follow-ups should reach Bitrix24. You get a written scope with a fixed one-time price.

  2. 2

    Give us access

    Admin access to Retell AI and Bitrix24 for the setup. Nothing for you to install, and no new subscription to start.

  3. 3

    We build and test

    We connect the two tools, map every detail and test it with real calls before your team relies on it.

  4. 4

    Handover

    You get a short document of what is connected and how it behaves. It runs in your own accounts, with no monthly fee from us.

Two agents on headset calls in an office
Test call passedEvery field in the table checked LiveWatched for the first week

What it costs

From $100 one-time setup

Starting price for connecting Retell AI and Bitrix24, built and tested. Larger mappings get a fixed quote in writing before we start.

No monthly fee from us. Additional support is available as needed, whenever you request it.

Get a written scope

Tell us what should happen in Bitrix24 when a call ends. We reply within 2 working days.

Questions about Retell AI and Bitrix24

Is there a monthly fee?

No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us, so the cost does not grow as your team makes more calls.

Is Web Repay a middleware?

No. We are an integration team: we plan the connection between Retell AI and Bitrix24, set it up, test it on your calls and hand it over. Where a small connector layer is the most reliable route, we say so in your written scope and choose the option with the lowest running cost.

What can you connect between Retell AI and Bitrix24?

An ai call ends, the call recording, the transcript and summary, a caller who is not in bitrix24 yet, each mapped to the right lead and deal in Bitrix24. We confirm the exact list in your scope.

How long does it take?

You get a written scope and a fixed price within 2 working days. Most setups are built and tested within 5 to 10 working days of getting access.

What do you need from us?

Admin access to Retell AI and Bitrix24 during the setup, and a short call to agree what should happen. You can remove our access once it is handed over.

Related

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Rather talk it through?

Thirty minutes on how your team uses Retell AI and Bitrix24. You leave knowing what we would build and what it would cost.

Call +91 82857 48750
Person working through a CRM on a laptop at a desk
Call ended03:04 · inbound Deal updatedStage set from the call outcome Call-back taskAssigned to the contact owner