Live in 5–10 business days
Every Aircall Call
Logged in < 1s.
No rep involvement.
Aircall is the most popular SMB dialer for a reason — simple, well-documented, and with native webhook events for every call action. The webhook suite covers call.answered, call.tagged, call.commented, call.ended, and c…
Technical noteAircall Zapier integration is invite-only as of 2025. Set webhook URL in Aircall Dashboard under Integrations & API, then use a Catch Hook or direct integration layer. Aircall sends recording_url in the call.ended payload, but the recording may not be immediately available — we handle the async delivery pattern in the build.
5 events
Trigger types from Aircall
4 actions
CRM actions in Pipedrive
33min
saved per rep per day
Free quote in 24h
No commitment
30-day support
From $100 setup
Live Field Mapping — Aircall → Pipedrive
Syncing
Aircall
Dialer · Cloud Phone System / Sales Dialer
Webhook-based
contact_phone
→
Contact.Phone / Lead.Phone
✓
contact_name
→
Contact.Name / Lead.Name
✓
contact_email
→
Contact.Email / Lead.Email
✓
call_direction
→
Activity.Type (Inbound/Outbound)
✓
call_duration
→
Activity.Duration
✓
Pipedrive
CRM · CRM · Deals · Activities
OAuth 2.0
All 13 fields mapped · real time
zero manual entry
Real-time sync
Every call logged.
Automatically.
Before your rep picks up the next one.
The Aircall webhook fires the instant a call ends. Our integration processes it and updates Pipedrive — all in under a second. Zero rep involvement.
0%
calls logged automatically
< 1s
call end to CRM update
0min
saved per rep per day
0%
recordings in Pipedrive
Live integration feed — Aircall → Pipedrive
What changes for your team
Your day before. Your day after.
The exact workflow differences between teams using Aircall + Pipedrive manually and teams running this integration.
WITHOUT THE INTEGRATION
current state
Aircall tags set by rep never reach CRM deal stage
Missed calls tracked in Aircall only — CRM has no record
Call comments in Aircall separate from CRM contact notes
Recordings exist in Aircall but absent from CRM activity
Pipedrive deals stay in wrong stage — reps update at end of day
WITH THE INTEGRATION
after go-live
call.tagged fires CRM deal stage update in real time
Every call.ended creates CRM task for follow-up automatically
call.commented maps comment to CRM note on the contact
recording_url mapped to CRM activity on every call.ended
Deal stage updates via PATCH /deals/{id} on every disposition set
Did you know?
What changes when Aircall + Pipedrive are connected
These improvements happen automatically — no rep action required after each call.
? Did you know
+27%
more CRM deals progressed per week
Aircall tags map directly to CRM deal stages. Tag "Interested" → deal moves forward. No rep action needed.
call.tagged
tags → deal stage
? Did you know
33 min
per rep per day saved
Aircall's webhook suite means every call event -- tagged, commented, ended -- syncs to CRM without any rep involvement.
call.ended
comments
tags
? Did you know
99%
missed calls actioned in CRM
Every missed call creates a CRM follow-up task automatically. Nothing goes uncontacted.
call.missed_call_reason
Create Task
? Did you know
5
Aircall events firing into your CRM
call.answered, call.tagged, call.commented, call.ended, contact.created -- all mapped to CRM actions automatically.
E04, E06, E08, E12, E13
? Did you know
+33%
more deals moved through pipeline
Deal stage updates fire automatically on every call. Pipeline reflects real activity -- not what reps remembered to update.
Update Deal Stage
disposition
? Did you know
31 min
saved per rep per day
Pipedrive users spend ~31 min/day logging calls and moving deals manually. The integration automates it all on call end.
call_duration
Add Note
Under the hood
Exactly what happens when a call ends in Aircall
Every step, every API call, every field. This is how a Aircall webhook becomes a Pipedrive record in under a second.
1
Call ends → Aircall fires webhook
The moment an agent marks the call complete (or it auto-closes), Aircall fires a POST webhook containing the full call payload.
/v1/calls/{id}
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
2
Payload validated + field-mapped
The integration layer receives the webhook, validates the signature (Webhook-based), and maps each Aircall field to the correct Pipedrive field — including disposition-to-stage logic.
disposition → deal_stage
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
3
Pipedrive API call fires
The integration calls the Pipedrive API (OAuth 2.0) to update the contact record, log the call activity, set the deal stage, and create a follow-up task if the disposition requires one.
POST /api/v1/deals
PUT /api/v1/deals/{id}
POST /api/v1/activities
PUT /api/v1/deals/{id}
POST /api/v1/activities
4
Complete. Rep sees nothing — Pipedrive is already updated.
Total time from call end to CRM update: < 1s. Rate limits: 100 req/2s burst. The rep closes Aircall and moves to the next call. Pipedrive already has everything.
webhook
call.answered
Call answered by agent
webhook
call.tagged
Tag added to a call
webhook
call.commented
Comment added to a call
webhook
call.ended
Call fully ended and logged
webhook
contact.created
Contact created in Aircall
action
Create Deal
Creates a new deal
action
Create Person
Creates contact with full field support
action
Create Activity
Creates activity (call log) with associations
action
Create Note
Creates a note on deal/person
All fields passed on every Aircall call event:
id
uuid
direction
status
missed_call_reason
started_at
answered_at
ended_at
Connection Details
DialerAircall
CRMPipedrive
Dialer authWebhook-based
CRM authOAuth 2.0
ZapierAvailable
Delivery5–10 business days
From$100 one-time setup
Best fit for
SMB sales teams (5–50 reps) using Aircall as their primary calling tool alongside HubSpot or Pipedrive. Customer success teams handling inbound support calls where call tags need to drive CRM deal or ticket actions.
Disposition mapping
What happens in Pipedrive for every call outcome
Select a disposition to see the exact chain of events that fires in Pipedrive — automatically.
Aircall Agent
Interested
sets disposition
Integration Layer
Maps + fires
< 1s
Pipedrive
Move deal stage → Qualified
SQL / Qualified
| Aircall disposition | Pipedrive action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
Pipedrive is deal-centric — every action maps to a Deal or Person. The integration logs each call as a Pipedrive Activity linked to both the Person and Deal, updates the deal stage based on disposition, and creates follow-up Activities for callbacks. Pipedrive's REST API is clean and well-documented; integrations are reliable and fast.
What teams use this for
Aircall + Pipedrive use cases
Specific things teams automate — based on how Aircall works and what Pipedrive needs.
✓
Create CRM activity when Aircall call.ended fires with full call metadata✓
Map Aircall call tags to CRM deal stages automatically on call.tagged event✓
Add Aircall call comment to CRM contact note on call.commented event✓
Create CRM follow-up task when Aircall call is missed (call.missed_call_reason)✓
Create CRM contact when Aircall contact.created fires for a new number✓
Sync Aircall recording URL to CRM activity on every call end✓
Log call as Pipedrive Activity linked to Person and Deal on every call end✓
Move Pipedrive deal stage when Qualified or Booked disposition firesThe build process
From quote to live in 5–10 business days
Everything handled for you. No developer needed. You describe how you work — we build it.
1
Discovery call
30 minutes. We audit your exact Aircall and Pipedrive setup — dispositions, pipeline stages, field names, and edge cases. Quote on the same call.
Day 1
2
Field mapping
All fields mapped: Aircall disposition codes → Pipedrive stages, recording_url → activity field, agent ID → owner, plus any custom fields you need.
Days 1–2
3
Build & test
We build the integration and test with real call data from your Aircall account into your Pipedrive. You verify every field before go-live.
Days 2–8
4
Go live + support
Integration goes live. We monitor for 30 days and fix anything that doesn't work exactly as specified — included at no extra charge.
Day 5–10
Client Results
What Happens When Systems Connect.
Real clients. Real platforms. Real results after we connected their systems.
Live Case Study
Y
Yadel
Founder · mabiat.co
✓ Verified Client
★★★★★
Built us a hotel booking agent using Vapi that handles both texts and calls. Guests enquire about room availability, check inventory and book directly. Everything syncs to Google Sheets in real time — no staff, no manual entry, no double-bookings. Live in under a week.
Hotel Booking Flow
Guest sends SMS or calls Vapi number
AI checks Google Sheets inventory in real time
Booking confirmed + Sheets updated instantly
Zero staff involved — fully automated
What People Are Saying
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
FAQ
Common questions about the
Common questions about the
Aircall + Pipedrive integration.
Most builds are live in 5–10 business days from the discovery call. Simple setups with standard dispositions can be done in under a week. More complex builds — custom pipeline stages, multi-user routing, conditional logic — may take the full 10 days.
Yes. The integration fires within seconds of each call ending using webhooks from Aircall and the Pipedrive API. Typical sync time is < 1s from call end to CRM record updated.
Disposition, recording URL, agent identity, call duration, notes, and any custom fields you specify — all mapped to the correct Pipedrive fields. You control the mapping during the field-mapping step.
Zapier works for simple triggers but gives no control over field-level mapping, disposition logic, or recording attachment. A direct API build is recommended for anything beyond basic one-way logging.
That's the default case. We map your exact disposition codes to your exact Pipedrive pipeline stages — whatever you've named them. No preset templates to conform to.
The one-time setup fee (from $100) covers the build, end-to-end testing with real data, and 30 days of post-launch support. No per-call or per-record fees.
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Taking quotes now for Aircall + Pipedrive
Ready to Connect
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Live in 5–10 days
30-day support included
Get Your Free Quote
Tell us your setup — we'll have you live on Aircall + Pipedrive in days.
OR BOOK DIRECTLY
Integrations as low as $100 setup · Monthly from $50/mo
Before you go
See what Pipedrive + Aircall teams get
Every call logged automatically. Every recording in Pipedrive. Zero manual entry.
+27%
more CRM deals pr…
33 min
per rep per day s…
99%
missed calls acti…
5
Aircall events fi…
Want these results? Book a free 30-min call — we'll audit your Aircall and Pipedrive setup and give you a quote on the same call.
30-min call
Free quote same day
No commitment