Phone numbers written two ways
OpenPhone and Gong often store numbers in different formats. Left alone, a caller who already exists becomes a second prospect. We match on a cleaned-up number before anything is created.
Integration · OpenPhone to Gong
Gong and OpenPhone integration
We connect OpenPhone to Gong so every call, outcome and follow-up lands on the right prospect. It is a one-time setup by our team, not a monthly middleware subscription.
- From $100, one-time setup
- No monthly fees from us
- Tested on your own calls before go-live
OpenPhone
Gong
One call ends in OpenPhone. In Gong:
- Call logged on the prospectLength, direction and the rep who took it
- Recording attachedLinked from the timeline activity
- Outcome moves the dealThe stage or field you choose
- One-time setup
- From $100
- Monthly fee from us
- $0
- Working days to a written scope
- 2
- Working days to build and test
- 5–10
What we connect between OpenPhone and Gong
A typical setup. We adjust each line to how your team uses OpenPhone and Gong.
When this happensThis is what you get
A call endsA timeline activity on the matching prospect, owned by the right Gong user
The call recordingAttached to that timeline activity
The transcript and summaryA note on the prospect
A missed call or voicemailA follow-up for the prospect owner
A text messageA note on the prospect
A caller who is not in Gong yetA new prospect, checked against existing records first
Field mapping, event by event
Each OpenPhone event and exactly what it writes in Gong. Pick an event to see its fields.
1. Trigger · OpenPhone
When a call ends
Every call made or received in OpenPhone
2. Action · Gong
Log the timeline activity
In Gong, on the prospect — Where your team already works
Gong field
Mapped from
What happens
Call length
Call length3 min 04 s
Stored the way Gong expects
Call length3 min 04 s
Stored the way Gong expects
Direction
Call directionInbound
Inbound or outbound
Call directionInbound
Inbound or outbound
Recording
Call recordingPlayable audio
Added once the file is ready
Call recordingPlayable audio
Added once the file is ready
Call notes
TranscriptionAsked for pricing
Saved as note text
TranscriptionAsked for pricing
Saved as note text
Prospect
Matched by phone number+1 415 555 0142
A new prospect is created only if none match
1. Trigger · OpenPhone
When a call is missed
Nobody picked up in time
2. Action · Gong
Create a follow-up
In Gong, for the prospect owner — A call-back nobody forgets
Gong field
Mapped from
What happens
Title
Caller number+1 415 555 0142
“Call back” plus the prospect name, or the number if unknown
Caller number+1 415 555 0142
“Call back” plus the prospect name, or the number if unknown
Due
Your follow-up windowWithin 1 hour
Set to how fast your team calls back
Assigned to
Prospect ownerMaria Lopez
Falls back to the rep who was on the line
Prospect ownerMaria Lopez
Falls back to the rep who was on the line
Sample values are made up. The exact fields are agreed with you in your scope.
A one-time setup, not a monthly middleware bill
We are not a middleware. We plan the connection, set it up, test it on your calls and hand it over.
Web Repay integration setup
Middleware subscription
What you pay
One-time setup, from $100 (one-off)
A monthly plan, often priced by tasks or operations
As call volume grows
The same price, no per-task charges
Costs rise with every call that syncs
Who builds and tests it
We do, on your own OpenPhone calls
Your team builds and maintains every step
Where it runs
In your own OpenPhone and Gong accounts, documented
Inside the middleware vendor’s platform
When something changes
Additional support as needed, when you request it
Your team fixes the broken steps
Where a small connector layer is the most reliable route, we say so in your written scope, set it up in your own account and choose the option with the lowest running cost.
Where OpenPhone and Gong setups usually go wrong
Reps matched to Gong users
If a OpenPhone user is not matched to a Gong user, calls log without an owner. We match every rep before go-live.
Updating the right deal
An outcome has to change one deal, not every deal on the record. We agree the rule with you before we build.
Recordings that are not ready yet
A recording can finish processing after the call ends. We attach it once it is ready, so no call in Gong is left without audio.
How we set it up
- 1
Tell us what should connect
Which calls, outcomes and follow-ups should reach Gong. You get a written scope with a fixed one-time price.
- 2
Give us access
Admin access to OpenPhone and Gong for the setup. Nothing for you to install, and no new subscription to start.
- 3
We build and test
We connect the two tools, map every detail and test it with real calls before your team relies on it.
- 4
Handover
You get a short document of what is connected and how it behaves. It runs in your own accounts, with no monthly fee from us.
Test call passedEvery field in the table checked
LiveWatched for the first week
What it costs
From
$100 one-time setup
Starting price for connecting OpenPhone and Gong, built and tested. Larger mappings get a fixed quote in writing before we start.
No monthly fee from us. Additional support is available as needed, whenever you request it.
Questions about OpenPhone and Gong
Is there a monthly fee?
No. You pay once for the setup. Unlike Zapier, Make and similar middleware subscriptions, there is no monthly or per-task charge from us, so the cost does not grow as your team makes more calls.
Is Web Repay a middleware?
No. We are an integration team: we plan the connection between OpenPhone and Gong, set it up, test it on your calls and hand it over. Where a small connector layer is the most reliable route, we say so in your written scope and choose the option with the lowest running cost.
What can you connect between OpenPhone and Gong?
A call ends, the call recording, the transcript and summary, a missed call or voicemail, each mapped to the right prospect and deal in Gong. We confirm the exact list in your scope.
How long does it take?
You get a written scope and a fixed price within 2 working days. Most setups are built and tested within 5 to 10 working days of getting access.
What do you need from us?
Admin access to OpenPhone and Gong during the setup, and a short call to agree what should happen. You can remove our access once it is handed over.
Rather talk it through?
Thirty minutes on how your team uses OpenPhone and Gong. You leave knowing what we would build and what it would cost.
Call ended03:04 · inbound
Deal updatedStage set from the call outcome
Call-back taskAssigned to the contact owner