Live in 5–10 business days
Vapi AI Calls
Auto-Logged to Microsoft Dynamics 365
In < 0.4s. Zero manual entry.
Vapi is an AI voice agent platform — calls are handled by a large language model, not a human rep. When each call ends, Vapi fires an end-of-call-report webhook containing the full conversation transcript, AI-generated …
Technical noteVapi's end-of-call-report webhook fires with transcript and summary together — unlike human dialers where recording and data arrive separately. The function-call webhook fires mid-call when the AI agent triggers a tool — this can be used to push real-time data to a CRM while the call is still in progress. Authentication uses Bearer token in the Authorization header.
5 events
Trigger types from Vapi
6 actions
CRM actions in Microsoft Dynamics 365
< 0.4s
call end to CRM update
Free quote in 24h
No commitment
30-day support
From $100 setup
Live Field Mapping — Vapi → Microsoft Dynamics 365
Syncing
Vapi
Dialer · AI Voice Agent Platform
API Key (Bearer)
contact_phone
→
Contact.Phone / Lead.Phone
✓
contact_name
→
Contact.Name / Lead.Name
✓
contact_email
→
Contact.Email / Lead.Email
✓
call_direction
→
Activity.Type (Inbound/Outbound)
✓
call_duration
→
Activity.Duration
✓
Microsoft Dynamics 365
CRM · Enterprise CRM · Sales · Customer Service
OAuth 2.0 (Azure AD)
All 13 fields mapped · real time
zero manual entry
Real-time sync
Every call logged.
Automatically.
Before your rep picks up the next one.
The Vapi webhook fires the instant a call ends. Our integration processes it and updates Microsoft Dynamics 365 — all in under a second. Zero rep involvement.
0%
calls logged automatically
< 0.4s
call end to CRM update
0min
saved per rep per day
0%
recordings in Microsoft Dynamics 365
Live integration feed — Vapi → Microsoft Dynamics 365
What changes for your team
Your day before. Your day after.
The exact workflow differences between teams using Vapi + Microsoft Dynamics 365 manually and teams running this integration.
WITHOUT THE INTEGRATION
current state
Vapi qualifies 200+ leads/day; outcomes sit in Vapi dashboard
Transcripts accessible in Vapi only — sales team can't act on them
Scale limited by human reps available to follow up AI calls
Agency manually updates client CRMs from Vapi exports
WITH THE INTEGRATION
after go-live
Every AI call outcome pushed to CRM instantly — pipeline always current
Transcript + AI summary stored in CRM note on every call
250+ concurrent AI calls all sync to CRM — no human bottleneck
Direct Vapi→CRM sync — clients see live pipeline as AI calls happen
Did you know?
What changes when Vapi + Microsoft Dynamics 365 are connected
These improvements happen automatically — no rep action required after each call.
? Did you know
250+
simultaneous AI calls handled
Vapi AI agents handle hundreds of parallel calls. The integration ensures every call outcome lands in your CRM -- no human bottleneck.
end-of-call-report
transcript
? Did you know
< 0.4s
from AI call end to CRM update
Vapi fires the end-of-call-report webhook with transcript, summary and AI analysis. CRM is updated before you could blink.
end-of-call-report
recording_url
? Did you know
100%
of AI call transcripts in CRM
Every Vapi call transcript and AI summary is pushed to the CRM contact -- not sitting in Vapi's dashboard where sales can't act on it.
transcript
summary → CRM note
? Did you know
0
human hours spent reviewing AI calls
AI summaries auto-populate CRM notes. Your team reviews AI outcomes from inside the CRM -- no Vapi dashboard hunting required.
summary
Create Engagement
Under the hood
Exactly what happens when a call ends in Vapi
Every step, every API call, every field. This is how a Vapi webhook becomes a Microsoft Dynamics 365 record in under a second.
1
Call ends → Vapi fires webhook
The moment an agent marks the call complete (or it auto-closes), Vapi fires a POST webhook containing the full call payload.
/call
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
2
Payload validated + field-mapped
The integration layer receives the webhook, validates the signature (API Key (Bearer)), and maps each Vapi field to the correct Microsoft Dynamics 365 field — including disposition-to-stage logic.
disposition → deal_stage
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
3
Microsoft Dynamics 365 API call fires
The integration calls the Microsoft Dynamics 365 API (OAuth 2.0 (Azure AD)) to update the contact record, log the call activity, set the deal stage, and create a follow-up task if the disposition requires one.
POST /api/data/v9.2/leads
POST /api/data/v9.2/contacts
POST /api/data/v9.2/opportunities
POST /api/data/v9.2/contacts
POST /api/data/v9.2/opportunities
4
Complete. Rep sees nothing — Microsoft Dynamics 365 is already updated.
Total time from call end to CRM update: < 0.4s. Rate limits: Azure API Management limits apply -- vary by instance and licence. The rep closes Vapi and moves to the next call. Microsoft Dynamics 365 already has everything.
polling
New Call Created
New Vapi call created
polling
New Assistant Created
New Vapi assistant created
polling
New File Uploaded
New knowledge-base file uploaded to Vapi
webhook
end-of-call-report
Webhook: full call report (transcript, summary, cost) on call end
webhook
function-call
Webhook: assistant triggers a tool/function mid-call
action
Create Record
Creates a record for any Dynamics 365 object
action
Update Record
Updates an existing record by ID
action
Create Lead
Creates a new CRM lead
action
Create Contact
Creates a new CRM contact
action
Create Opportunity
Creates a new opportunity
action
Create Task
Creates a follow-up task/activity
All fields passed on every Vapi call event:
call_id
assistant_id
phone_number_id
customer_number
transcript
summary
ended_reason
duration
Connection Details
DialerVapi
CRMMicrosoft Dynamics 365
Dialer authAPI Key (Bearer)
CRM authOAuth 2.0 (Azure AD)
ZapierAvailable
Delivery5–10 business days
From$100 one-time setup
Best fit for
Growth teams running AI-powered lead qualification at scale, appointment-setting agencies handling AI outbound for multiple clients, and SaaS companies using AI for inbound call qualification where CRM data needs to be populated from AI call outcomes.
Disposition mapping
What happens in Microsoft Dynamics 365 for every call outcome
Select a disposition to see the exact chain of events that fires in Microsoft Dynamics 365 — automatically.
Vapi Agent
Interested
sets disposition
Integration Layer
Maps + fires
< 0.4s
Microsoft Dynamics 365
Move deal stage → Qualified
SQL / Qualified
| Vapi disposition | Microsoft Dynamics 365 action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
The value is speed and scale. An AI agent can handle hundreds of simultaneous calls and qualify every lead in under two minutes. Without the integration, those qualification results sit inside Vapi and never make it into Microsoft Dynamics 365 where your team can act on them. With it, every AI call outcome becomes a structured Microsoft Dynamics 365 record.
What teams use this for
Vapi + Microsoft Dynamics 365 use cases
Specific things teams automate — based on how Vapi works and what Microsoft Dynamics 365 needs.
✓
Push Vapi AI call transcript and summary to CRM contact on end-of-call-report✓
Create CRM contact when Vapi inbound call from unknown number completes✓
Update CRM deal stage when Vapi AI agent qualifies or books a prospect✓
Store Vapi recording URL in CRM activity on every call end✓
Use Vapi function-call webhook to update CRM in real time mid-call✓
Map Vapi AI-extracted qualification fields to CRM custom properties✓
Create Dynamics 365 lead when dialer call received for new prospect✓
Update Dynamics opportunity stage when call disposition is set in dialerThe build process
From quote to live in 5–10 business days
Everything handled for you. No developer needed. You describe how you work — we build it.
1
Discovery call
30 minutes. We audit your exact Vapi and Microsoft Dynamics 365 setup — dispositions, pipeline stages, field names, and edge cases. Quote on the same call.
Day 1
2
Field mapping
All fields mapped: Vapi disposition codes → Microsoft Dynamics 365 stages, recording_url → activity field, agent ID → owner, plus any custom fields you need.
Days 1–2
3
Build & test
We build the integration and test with real call data from your Vapi account into your Microsoft Dynamics 365. You verify every field before go-live.
Days 2–8
4
Go live + support
Integration goes live. We monitor for 30 days and fix anything that doesn't work exactly as specified — included at no extra charge.
Day 5–10
Client Results
What Happens When Systems Connect.
Real clients. Real platforms. Real results after we connected their systems.
Live Case Study
Y
Yadel
Founder · mabiat.co
✓ Verified Client
★★★★★
Built us a hotel booking agent using Vapi that handles both texts and calls. Guests enquire about room availability, check inventory and book directly. Everything syncs to Google Sheets in real time — no staff, no manual entry, no double-bookings. Live in under a week.
Hotel Booking Flow
Guest sends SMS or calls Vapi number
AI checks Google Sheets inventory in real time
Booking confirmed + Sheets updated instantly
Zero staff involved — fully automated
What People Are Saying
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
FAQ
Common questions about the
Common questions about the
Vapi + Microsoft Dynamics 365 integration.
Most builds are live in 5–10 business days from the discovery call. Simple setups with standard dispositions can be done in under a week. More complex builds — custom pipeline stages, multi-user routing, conditional logic — may take the full 10 days.
Yes. The integration fires within seconds of each call ending using webhooks from Vapi and the Microsoft Dynamics 365 API. Typical sync time is < 0.4s from call end to CRM record updated.
Disposition, recording URL, agent identity, call duration, notes, and any custom fields you specify — all mapped to the correct Microsoft Dynamics 365 fields. You control the mapping during the field-mapping step.
Zapier works for simple triggers but gives no control over field-level mapping, disposition logic, or recording attachment. A direct API build is recommended for anything beyond basic one-way logging.
Vapi fires an end-of-call webhook with the full conversation transcript, AI-generated summary, structured analysis, recording URL and cost. The integration captures this and maps it to Microsoft Dynamics 365 fields.
That's the default case. We map your exact disposition codes to your exact Microsoft Dynamics 365 pipeline stages — whatever you've named them. No preset templates to conform to.
The one-time setup fee (from $100) covers the build, end-to-end testing with real data, and 30 days of post-launch support. No per-call or per-record fees.
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→
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Taking quotes now for Vapi + Microsoft Dynamics 365
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30-day support included
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Tell us your setup — we'll have you live on Vapi + Microsoft Dynamics 365 in days.
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Integrations as low as $100 setup · Monthly from $50/mo
Before you go
See what Microsoft Dynamics 365 + Vapi teams get
Every call logged automatically. Every recording in Microsoft Dynamics 365. Zero manual entry.
250+
simultaneous AI c…
< 0.4s
from AI call end …
100%
of AI call transc…
0
human hours spent…
Want these results? Book a free 30-min call — we'll audit your Vapi and Microsoft Dynamics 365 setup and give you a quote on the same call.
30-min call
Free quote same day
No commitment