Live in 5–10 business days
Every Kixie Call
Logged in < 1s.
No rep involvement.
Kixie has native CRM integrations with HubSpot, Salesforce, Zoho, GoHighLevel, Pipedrive, and ActiveCampaign — so for those CRMs, no Zapier is needed. For all other CRMs, Kixie's Zapier integration (Professional plan+) …
Technical noteKixie's Zapier Disposition Set trigger fires separately from Call Completed — meaning you get two events per call: one for the call metadata and one for the disposition. The integration merges both into a single CRM update to avoid duplicate activities. Kixie requires Professional plan ($35/user/month+) for API and Zapier access.
4 events
Trigger types from Kixie
6 actions
CRM actions in Microsoft Dynamics 365
29min
saved per rep per day
Free quote in 24h
No commitment
30-day support
From $100 setup
Live Field Mapping — Kixie → Microsoft Dynamics 365
Syncing
Kixie
Dialer · Sales Dialer / CRM Native
API Key
contact_phone
→
Contact.Phone / Lead.Phone
✓
contact_name
→
Contact.Name / Lead.Name
✓
contact_email
→
Contact.Email / Lead.Email
✓
call_direction
→
Activity.Type (Inbound/Outbound)
✓
call_duration
→
Activity.Duration
✓
Microsoft Dynamics 365
CRM · Enterprise CRM · Sales · Customer Service
OAuth 2.0 (Azure AD)
All 13 fields mapped · real time
zero manual entry
Real-time sync
Every call logged.
Automatically.
Before your rep picks up the next one.
The Kixie webhook fires the instant a call ends. Our integration processes it and updates Microsoft Dynamics 365 — all in under a second. Zero rep involvement.
0%
calls logged automatically
< 1s
call end to CRM update
0min
saved per rep per day
0%
recordings in Microsoft Dynamics 365
Live integration feed — Kixie → Microsoft Dynamics 365
What changes for your team
Your day before. Your day after.
The exact workflow differences between teams using Kixie + Microsoft Dynamics 365 manually and teams running this integration.
WITHOUT THE INTEGRATION
current state
Kixie calls logged manually to non-native CRM — time-consuming
Disposition Set trigger never reaches CRM — rep must update manually
SMS activity in Kixie — not visible in non-native CRM timeline
Missed calls untracked in CRM — no follow-up task created
WITH THE INTEGRATION
after go-live
Call Completed fires CRM activity automatically on every call end
Disposition Set maps to CRM stage < 1s via integration layer
Kixie SMS events sync to CRM contact on every send
Call Missed creates CRM follow-up task immediately
Did you know?
What changes when Kixie + Microsoft Dynamics 365 are connected
These improvements happen automatically — no rep action required after each call.
? Did you know
+36%
more SMS follow-ups sent within 5 min
Kixie disposition triggers the CRM update which fires the SMS automation immediately -- while the conversation is still warm.
Disposition Set
Auto-SMS
? Did you know
29 min
per rep per day saved
Kixie has native CRM integrations for some platforms -- but for any other CRM, the integration automates every field on call end.
call_duration
disposition
? Did you know
100%
of voicemail drops tracked in CRM
Kixie's Voicemail Drop action fires a CRM activity automatically -- contact record shows every voicemail attempt.
Voicemail Drop
recording_url
? Did you know
4
Kixie event types firing into CRM
Call Completed, Call Missed, New SMS Received, Disposition Set -- all 4 events captured and routed to your CRM.
T01, T02, T03, T05
Under the hood
Exactly what happens when a call ends in Kixie
Every step, every API call, every field. This is how a Kixie webhook becomes a Microsoft Dynamics 365 record in under a second.
1
Call ends → Kixie fires webhook
The moment an agent marks the call complete (or it auto-closes), Kixie fires a POST webhook containing the full call payload.
/api/v2/call
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
2
Payload validated + field-mapped
The integration layer receives the webhook, validates the signature (API Key), and maps each Kixie field to the correct Microsoft Dynamics 365 field — including disposition-to-stage logic.
disposition → deal_stage
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
3
Microsoft Dynamics 365 API call fires
The integration calls the Microsoft Dynamics 365 API (OAuth 2.0 (Azure AD)) to update the contact record, log the call activity, set the deal stage, and create a follow-up task if the disposition requires one.
POST /api/data/v9.2/leads
POST /api/data/v9.2/contacts
POST /api/data/v9.2/opportunities
POST /api/data/v9.2/contacts
POST /api/data/v9.2/opportunities
4
Complete. Rep sees nothing — Microsoft Dynamics 365 is already updated.
Total time from call end to CRM update: < 1s. Rate limits: Azure API Management limits apply -- vary by instance and licence. The rep closes Kixie and moves to the next call. Microsoft Dynamics 365 already has everything.
instant
Call Completed
Call ends with all metadata
instant
Call Missed
Inbound call missed
instant
New SMS Received
Inbound SMS received
instant
Disposition Set
Agent sets call disposition
action
Create Record
Creates a record for any Dynamics 365 object
action
Update Record
Updates an existing record by ID
action
Create Lead
Creates a new CRM lead
action
Create Contact
Creates a new CRM contact
action
Create Opportunity
Creates a new opportunity
action
Create Task
Creates a follow-up task/activity
All fields passed on every Kixie call event:
call_id
direction
agent_email
agent_name
contact_phone
contact_name
contact_email
call_duration
Connection Details
DialerKixie
CRMMicrosoft Dynamics 365
Dialer authAPI Key
CRM authOAuth 2.0 (Azure AD)
ZapierAvailable
Delivery5–10 business days
From$100 one-time setup
Best fit for
Real estate, insurance, and mortgage teams using Kixie for click-to-call and power dialling alongside a CRM that Kixie doesn't natively support. Also strong for teams using Kixie's Auto-SMS feature where SMS sequences need to fire from CRM data.
Disposition mapping
What happens in Microsoft Dynamics 365 for every call outcome
Select a disposition to see the exact chain of events that fires in Microsoft Dynamics 365 — automatically.
Kixie Agent
Interested
sets disposition
Integration Layer
Maps + fires
< 1s
Microsoft Dynamics 365
Move deal stage → Qualified
SQL / Qualified
| Kixie disposition | Microsoft Dynamics 365 action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
Sales teams using Kixie alongside Microsoft Dynamics 365 without an integration spend an average of 35–50 minutes per rep per day on manual call logging. At 8 reps, that's 19+ hours per week lost to data entry. Manually logged data is also incomplete — reps forget calls, mistype dispositions, skip recordings.
What teams use this for
Kixie + Microsoft Dynamics 365 use cases
Specific things teams automate — based on how Kixie works and what Microsoft Dynamics 365 needs.
✓
Auto-log Kixie Call Completed events to CRM contact activity with full metadata✓
Map Kixie Disposition Set to CRM pipeline stage update in real time✓
Create CRM follow-up task when Kixie Call Missed event fires✓
Sync Kixie Auto-SMS activity to CRM contact timeline on send✓
Log Kixie voicemail drop to CRM activity on every call✓
Create CRM deal when Kixie disposition indicates qualified prospect✓
Create Dynamics 365 lead when dialer call received for new prospect✓
Update Dynamics opportunity stage when call disposition is set in dialerThe build process
From quote to live in 5–10 business days
Everything handled for you. No developer needed. You describe how you work — we build it.
1
Discovery call
30 minutes. We audit your exact Kixie and Microsoft Dynamics 365 setup — dispositions, pipeline stages, field names, and edge cases. Quote on the same call.
Day 1
2
Field mapping
All fields mapped: Kixie disposition codes → Microsoft Dynamics 365 stages, recording_url → activity field, agent ID → owner, plus any custom fields you need.
Days 1–2
3
Build & test
We build the integration and test with real call data from your Kixie account into your Microsoft Dynamics 365. You verify every field before go-live.
Days 2–8
4
Go live + support
Integration goes live. We monitor for 30 days and fix anything that doesn't work exactly as specified — included at no extra charge.
Day 5–10
Client Results
What Happens When Systems Connect.
Real clients. Real platforms. Real results after we connected their systems.
Live Case Study
Y
Yadel
Founder · mabiat.co
✓ Verified Client
★★★★★
Built us a hotel booking agent using Vapi that handles both texts and calls. Guests enquire about room availability, check inventory and book directly. Everything syncs to Google Sheets in real time — no staff, no manual entry, no double-bookings. Live in under a week.
Hotel Booking Flow
Guest sends SMS or calls Vapi number
AI checks Google Sheets inventory in real time
Booking confirmed + Sheets updated instantly
Zero staff involved — fully automated
What People Are Saying
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
FAQ
Common questions about the
Common questions about the
Kixie + Microsoft Dynamics 365 integration.
Most builds are live in 5–10 business days from the discovery call. Simple setups with standard dispositions can be done in under a week. More complex builds — custom pipeline stages, multi-user routing, conditional logic — may take the full 10 days.
Yes. The integration fires within seconds of each call ending using webhooks from Kixie and the Microsoft Dynamics 365 API. Typical sync time is < 1s from call end to CRM record updated.
Disposition, recording URL, agent identity, call duration, notes, and any custom fields you specify — all mapped to the correct Microsoft Dynamics 365 fields. You control the mapping during the field-mapping step.
Zapier works for simple triggers but gives no control over field-level mapping, disposition logic, or recording attachment. A direct API build is recommended for anything beyond basic one-way logging.
That's the default case. We map your exact disposition codes to your exact Microsoft Dynamics 365 pipeline stages — whatever you've named them. No preset templates to conform to.
The one-time setup fee (from $100) covers the build, end-to-end testing with real data, and 30 days of post-launch support. No per-call or per-record fees.
Other Microsoft Dynamics 365 integrations
Microsoft Dynamics 365 + Talkdesk
Cloud Contact Center
→
Microsoft Dynamics 365 + Five9
Cloud Contact Center (Enterprise)
→
Microsoft Dynamics 365 + Aircall
Cloud Phone System / Sales Dialer
→
Microsoft Dynamics 365 + CallTools
Predictive / Preview / Power Dialer
→
Microsoft Dynamics 365 + Convoso
TCPA Compliant / AI Scoring
→
Microsoft Dynamics 365 + PhoneBurner
Power Dialer / CRM Sync
→
Taking quotes now for Kixie + Microsoft Dynamics 365
Ready to Connect
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Drop your email or book a 30-minute call. Free, no commitment, usually reply same day.
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Quote within 24h
Live in 5–10 days
30-day support included
Get Your Free Quote
Tell us your setup — we'll have you live on Kixie + Microsoft Dynamics 365 in days.
OR BOOK DIRECTLY
Integrations as low as $100 setup · Monthly from $50/mo
Before you go
See what Microsoft Dynamics 365 + Kixie teams get
Every call logged automatically. Every recording in Microsoft Dynamics 365. Zero manual entry.
+36%
more SMS follow-u…
29 min
per rep per day s…
100%
of voicemail drop…
4
Kixie event types…
Want these results? Book a free 30-min call — we'll audit your Kixie and Microsoft Dynamics 365 setup and give you a quote on the same call.
30-min call
Free quote same day
No commitment