Live in 5–10 business days
Every JustCall Call
Logged in < 1s.
No rep involvement.
JustCall has 19 Zapier trigger types — the widest coverage of any dialer on Zapier. This includes standard call events (Call Ended, Missed Call, Voicemail), AI-specific events (Call AI Report Generated), Sales Dialer ev…
Technical noteJustCall's Call AI Report (T13) fires as a separate Zapier event after call analysis completes — typically 30–60 seconds after Call Ended. The integration handles both events and enriches the CRM activity with AI summary when it arrives. JustCall requires v2.0.0+ API Key + Secret for Zapier (max 50 zaps per trigger).
7 events
Trigger types from JustCall
6 actions
CRM actions in Microsoft Dynamics 365
31min
saved per rep per day
Free quote in 24h
No commitment
30-day support
From $100 setup
Live Field Mapping — JustCall → Microsoft Dynamics 365
Syncing
JustCall
Dialer · Cloud Phone / SMS / Sales Dialer
API Key + Secret
contact_phone
→
Contact.Phone / Lead.Phone
✓
contact_name
→
Contact.Name / Lead.Name
✓
contact_email
→
Contact.Email / Lead.Email
✓
call_direction
→
Activity.Type (Inbound/Outbound)
✓
call_duration
→
Activity.Duration
✓
Microsoft Dynamics 365
CRM · Enterprise CRM · Sales · Customer Service
OAuth 2.0 (Azure AD)
All 13 fields mapped · real time
zero manual entry
Real-time sync
Every call logged.
Automatically.
Before your rep picks up the next one.
The JustCall webhook fires the instant a call ends. Our integration processes it and updates Microsoft Dynamics 365 — all in under a second. Zero rep involvement.
0%
calls logged automatically
< 1s
call end to CRM update
0min
saved per rep per day
0%
recordings in Microsoft Dynamics 365
Live integration feed — JustCall → Microsoft Dynamics 365
What changes for your team
Your day before. Your day after.
The exact workflow differences between teams using JustCall + Microsoft Dynamics 365 manually and teams running this integration.
WITHOUT THE INTEGRATION
current state
JustCall AI reports generated but never reach CRM — coaches must switch platforms
Call Ended data in JustCall — CRM rep updates manually at end of day
SMS conversations in JustCall — not visible in CRM contact timeline
AI Voice Agent (T19) calls complete — outcomes never reach CRM pipeline
WITH THE INTEGRATION
after go-live
T13 fires AI summary to CRM note — coaches review inside CRM
Call Ended fires CRM activity automatically on every call
T08 SMS trigger syncs every message to CRM timeline
AI Agent call outcome pushes to CRM deal automatically
Did you know?
What changes when JustCall + Microsoft Dynamics 365 are connected
These improvements happen automatically — no rep action required after each call.
? Did you know
19
Zapier triggers connected to CRM
JustCall has 19 Zapier trigger types — every call event, SMS, AI report, and Voice Agent outcome fires into your CRM automatically.
T03-T19
all trigger types
? Did you know
+44%
more AI coaching insights in CRM
T13 Call AI Report fires automatically. Sentiment, summary, and action items land in CRM without coaches touching JustCall.
T13
ai_summary
sentiment
? Did you know
31 min
saved per rep per day
All 19 JustCall trigger types auto-sync to CRM — reps have zero CRM interaction after each call.
call_duration_seconds
disposition
? Did you know
100%
of SMS conversations tracked in CRM
T08 fires on every sent or received SMS. Every SMS conversation is logged to the CRM contact — no gaps.
T08
voicemail_url
Under the hood
Exactly what happens when a call ends in JustCall
Every step, every API call, every field. This is how a JustCall webhook becomes a Microsoft Dynamics 365 record in under a second.
1
Call ends → JustCall fires webhook
The moment an agent marks the call complete (or it auto-closes), JustCall fires a POST webhook containing the full call payload.
/api/v1/sms
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
2
Payload validated + field-mapped
The integration layer receives the webhook, validates the signature (API Key + Secret), and maps each JustCall field to the correct Microsoft Dynamics 365 field — including disposition-to-stage logic.
disposition → deal_stage
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
3
Microsoft Dynamics 365 API call fires
The integration calls the Microsoft Dynamics 365 API (OAuth 2.0 (Azure AD)) to update the contact record, log the call activity, set the deal stage, and create a follow-up task if the disposition requires one.
POST /api/data/v9.2/leads
POST /api/data/v9.2/contacts
POST /api/data/v9.2/opportunities
POST /api/data/v9.2/contacts
POST /api/data/v9.2/opportunities
4
Complete. Rep sees nothing — Microsoft Dynamics 365 is already updated.
Total time from call end to CRM update: < 1s. Rate limits: Azure API Management limits apply -- vary by instance and licence. The rep closes JustCall and moves to the next call. Microsoft Dynamics 365 already has everything.
instant
Call Ended
Call ends and logged (not voicemail)
instant
Missed Call
Incoming call missed -- no voicemail
instant
New Voicemail
Missed call with voicemail left
instant
SMS Sent or Received
Any SMS sent or received
instant
Call AI Report Generated
AI-powered call insights generated
instant
Sales Dialer Call Done
Sales Dialer call completed
instant
AI Voice Agent Call
Call picked up by JustCall AI Voice Agent
action
Create Record
Creates a record for any Dynamics 365 object
action
Update Record
Updates an existing record by ID
action
Create Lead
Creates a new CRM lead
action
Create Contact
Creates a new CRM contact
action
Create Opportunity
Creates a new opportunity
action
Create Task
Creates a follow-up task/activity
All fields passed on every JustCall call event:
call_id
call_direction
agent_name
agent_email
contact_number
contact_name
contact_email
call_duration_seconds
Connection Details
DialerJustCall
CRMMicrosoft Dynamics 365
Dialer authAPI Key + Secret
CRM authOAuth 2.0 (Azure AD)
ZapierAvailable
Delivery5–10 business days
From$100 one-time setup
Best fit for
Inside sales and customer success teams using JustCall for calls, SMS, and AI-powered coaching. Strong fit for teams already using HubSpot or Pipedrive who want AI call summaries to appear in CRM without manual copy-paste.
Disposition mapping
What happens in Microsoft Dynamics 365 for every call outcome
Select a disposition to see the exact chain of events that fires in Microsoft Dynamics 365 — automatically.
JustCall Agent
Interested
sets disposition
Integration Layer
Maps + fires
< 1s
Microsoft Dynamics 365
Move deal stage → Qualified
SQL / Qualified
| JustCall disposition | Microsoft Dynamics 365 action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
Sales teams using JustCall alongside Microsoft Dynamics 365 without an integration spend an average of 35–50 minutes per rep per day on manual call logging. At 8 reps, that's 21+ hours per week lost to data entry. Manually logged data is also incomplete — reps forget calls, mistype dispositions, skip recordings.
What teams use this for
JustCall + Microsoft Dynamics 365 use cases
Specific things teams automate — based on how JustCall works and what Microsoft Dynamics 365 needs.
✓
Auto-log JustCall Call Ended events to CRM contact with disposition, recording and duration✓
Push JustCall AI call report (T13) summary and sentiment to CRM note automatically✓
Create CRM follow-up task when JustCall Missed Call or Voicemail trigger fires✓
Add contact to JustCall Sales Dialer campaign when new CRM deal is created✓
Sync JustCall SMS conversations to CRM contact timeline✓
Create CRM deal when JustCall AI Agent call (T19) indicates qualified prospect✓
Create Dynamics 365 lead when dialer call received for new prospect✓
Update Dynamics opportunity stage when call disposition is set in dialerThe build process
From quote to live in 5–10 business days
Everything handled for you. No developer needed. You describe how you work — we build it.
1
Discovery call
30 minutes. We audit your exact JustCall and Microsoft Dynamics 365 setup — dispositions, pipeline stages, field names, and edge cases. Quote on the same call.
Day 1
2
Field mapping
All fields mapped: JustCall disposition codes → Microsoft Dynamics 365 stages, recording_url → activity field, agent ID → owner, plus any custom fields you need.
Days 1–2
3
Build & test
We build the integration and test with real call data from your JustCall account into your Microsoft Dynamics 365. You verify every field before go-live.
Days 2–8
4
Go live + support
Integration goes live. We monitor for 30 days and fix anything that doesn't work exactly as specified — included at no extra charge.
Day 5–10
Client Results
What Happens When Systems Connect.
Real clients. Real platforms. Real results after we connected their systems.
Live Case Study
Y
Yadel
Founder · mabiat.co
✓ Verified Client
★★★★★
Built us a hotel booking agent using Vapi that handles both texts and calls. Guests enquire about room availability, check inventory and book directly. Everything syncs to Google Sheets in real time — no staff, no manual entry, no double-bookings. Live in under a week.
Hotel Booking Flow
Guest sends SMS or calls Vapi number
AI checks Google Sheets inventory in real time
Booking confirmed + Sheets updated instantly
Zero staff involved — fully automated
What People Are Saying
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
FAQ
Common questions about the
Common questions about the
JustCall + Microsoft Dynamics 365 integration.
Most builds are live in 5–10 business days from the discovery call. Simple setups with standard dispositions can be done in under a week. More complex builds — custom pipeline stages, multi-user routing, conditional logic — may take the full 10 days.
Yes. The integration fires within seconds of each call ending using webhooks from JustCall and the Microsoft Dynamics 365 API. Typical sync time is < 1s from call end to CRM record updated.
Disposition, recording URL, agent identity, call duration, notes, and any custom fields you specify — all mapped to the correct Microsoft Dynamics 365 fields. You control the mapping during the field-mapping step.
Zapier works for simple triggers but gives no control over field-level mapping, disposition logic, or recording attachment. A direct API build is recommended for anything beyond basic one-way logging.
That's the default case. We map your exact disposition codes to your exact Microsoft Dynamics 365 pipeline stages — whatever you've named them. No preset templates to conform to.
The one-time setup fee (from $100) covers the build, end-to-end testing with real data, and 30 days of post-launch support. No per-call or per-record fees.
Other Microsoft Dynamics 365 integrations
Microsoft Dynamics 365 + Talkdesk
Cloud Contact Center
→
Microsoft Dynamics 365 + Five9
Cloud Contact Center (Enterprise)
→
Microsoft Dynamics 365 + Aircall
Cloud Phone System / Sales Dialer
→
Microsoft Dynamics 365 + CallTools
Predictive / Preview / Power Dialer
→
Microsoft Dynamics 365 + Convoso
TCPA Compliant / AI Scoring
→
Microsoft Dynamics 365 + PhoneBurner
Power Dialer / CRM Sync
→
Taking quotes now for JustCall + Microsoft Dynamics 365
Ready to Connect
Your Entire Stack?
Drop your email or book a 30-minute call. Free, no commitment, usually reply same day.
Free discovery call
Quote within 24h
Live in 5–10 days
30-day support included
Get Your Free Quote
Tell us your setup — we'll have you live on JustCall + Microsoft Dynamics 365 in days.
OR BOOK DIRECTLY
Integrations as low as $100 setup · Monthly from $50/mo
Before you go
See what Microsoft Dynamics 365 + JustCall teams get
Every call logged automatically. Every recording in Microsoft Dynamics 365. Zero manual entry.
19
Zapier triggers c…
+44%
more AI coaching …
31 min
saved per rep per…
100%
of SMS conversati…
Want these results? Book a free 30-min call — we'll audit your JustCall and Microsoft Dynamics 365 setup and give you a quote on the same call.
30-min call
Free quote same day
No commitment