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Five9
Cloud Contact Center (Enterprise)
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Zoho CRM
CRM · Modules · Blueprint

Zoho CRM + Five9 Integration

Connect Five9 to Zoho CRM — 5 trigger events, 4 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.

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5 Triggers
4 Actions
Username/Password + API credentials
API / Webhook
30-day support
Five9 has no native Zapier integration. Integrations use the Five9 REST API + Webhooks directly, or native adapters for Salesforce, ServiceNow, Microsoft Dynamics, Oracle and Zendesk.
Automation Builder — Real Triggers & Actions
Click any event to select
Five9 Triggers
E01
call.created
New call initiated
webhook
E03
call.ended
Call terminated with all metadata
webhook
E04
call.disposition_set
Agent sets call disposition after call
webhook
E05
voicemail.received
New voicemail left
webhook
E08
agent.state_changed
Agent status changes (ready/not ready)
webhook
Zoho CRM Actions
A01
Create Contact
Creates a new contact in Zoho CRM
action
A03
Create Lead
Creates a new lead
action
A05
Create or Update Module Entry
Upsert in any Zoho CRM module
action
A06
Create Deal
Creates a new deal/opportunity
action
Field Mapping
Dialer → CRM
contact_phone
Contact.Phone / Lead.Phone
contact_name
Contact.Name / Lead.Name
contact_email
Contact.Email / Lead.Email
call_direction
Activity.Type (Inbound/Outbound)
call_duration
Activity.Duration
disposition
Contact.Lead_Status / Deal.Stage
notes
Activity.Notes / Call.Description
recording_url
Activity.Recording / Custom Field
agent_name
Activity.Owner / Task.Assigned_To
timestamp
Activity.Date / Call.Date
voicemail_url
Activity.Voicemail / Custom Field
campaign_name
Lead.Source / Contact.Campaign
ai_summary
Activity.Notes / Custom Field
Five9 Triggers
E01
webhook
call.created
New call initiated
E03
webhook
call.ended
Call terminated with all metadata
E04
webhook
call.disposition_set
Agent sets call disposition after call
E05
webhook
voicemail.received
New voicemail left
E08
webhook
agent.state_changed
Agent status changes (ready/not ready)
Zoho CRM Triggers
T01
polling
New Contact
New contact (use Instant on paid plans)
T03
instant
New Module Entry (Instant)
Any entry created in specified module
Five9 Actions
A01
POST /api/contacts
Search or create contacts
A02
POST /api/calls
Initiate call or retrieve data
A03
POST /api/campaigns
Manage campaign lists
A04
POST /api/dispositions
Set or retrieve call dispositions
Zoho CRM Actions
A01
Create Contact
Creates a new contact in Zoho CRM
A03
Create Lead
Creates a new lead
A05
Create or Update Module Entry
Upsert in any Zoho CRM module
A06
Create Deal
Creates a new deal/opportunity
Five9 API
POST
/api/contacts/
Search/create contacts
POST
/api/calls/
Initiate call / get data
POST
/api/campaigns/
Manage campaign lists
GET
/api/recordings/{callId}
Retrieve call recording
Zoho CRM API
POST
/crm/v6/Leads
Create lead
PUT
/crm/v6/Leads/{id}
Update lead
POST
/crm/v6/Contacts
Create contact

When an agent sets a call disposition in Five9, the automation maps it to the correct Zoho CRM action:

Disposition CRM Stage / Action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue

All fields passed on every Five9 call event — mapped to Zoho CRM fields. Highlighted fields are critical for automation:

callId
sessionId
agentName
ani
dnis
duration
talkTime
holdTime
dispositionName
notes
recordingUrl
queueName
campaignName
contactId
timestamp