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CloudTalk
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Zoho CRM
CRM · Modules · Blueprint

Zoho CRM + CloudTalk Integration

Connect CloudTalk to Zoho CRM — 3 trigger events, 4 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.

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3 Triggers
4 Actions
API Key (Access Key ID + Secret)
Zapier Available
30-day support
Automation Builder — Real Triggers & Actions
Click any event to select
CloudTalk Triggers
T01
New Call
Any call registered — inbound or outbound
instant
T03
New SMS
New SMS message received or sent
instant
E04
call_missed
Call not answered
webhook
Zoho CRM Actions
A01
Create Contact
Creates a new contact in Zoho CRM
action
A03
Create Lead
Creates a new lead
action
A05
Create or Update Module Entry
Upsert in any Zoho CRM module
action
A06
Create Deal
Creates a new deal/opportunity
action
Field Mapping
Dialer → CRM
contact_phone
Contact.Phone / Lead.Phone
contact_name
Contact.Name / Lead.Name
contact_email
Contact.Email / Lead.Email
call_direction
Activity.Type (Inbound/Outbound)
call_duration
Activity.Duration
disposition
Contact.Lead_Status / Deal.Stage
notes
Activity.Notes / Call.Description
recording_url
Activity.Recording / Custom Field
agent_name
Activity.Owner / Task.Assigned_To
timestamp
Activity.Date / Call.Date
voicemail_url
Activity.Voicemail / Custom Field
campaign_name
Lead.Source / Contact.Campaign
ai_summary
Activity.Notes / Custom Field
CloudTalk Triggers
T01
instant
New Call
Any call registered — inbound or outbound
T03
instant
New SMS
New SMS message received or sent
E04
webhook
call_missed
Call not answered
Zoho CRM Triggers
T01
polling
New Contact
New contact (use Instant on paid plans)
T03
instant
New Module Entry (Instant)
Any entry created in specified module
CloudTalk Actions
A01
Create Contact
Creates contact in CloudTalk
A03
Initiate Outbound Call
Starts outbound call to a number
A04
Send SMS
Sends SMS to a contact
Zoho CRM Actions
A01
Create Contact
Creates a new contact in Zoho CRM
A03
Create Lead
Creates a new lead
A05
Create or Update Module Entry
Upsert in any Zoho CRM module
A06
Create Deal
Creates a new deal/opportunity
CloudTalk API
POST
/api/v2/contacts
Create contact
POST
/api/v2/calls
Initiate outbound call
GET
/api/v2/calls/{id}
Get call details
Zoho CRM API
POST
/crm/v6/Leads
Create lead
PUT
/crm/v6/Leads/{id}
Update lead
POST
/crm/v6/Contacts
Create contact

When an agent sets a call disposition in CloudTalk, the automation maps it to the correct Zoho CRM action:

Disposition CRM Stage / Action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue

All fields passed on every CloudTalk call event — mapped to Zoho CRM fields. Highlighted fields are critical for automation:

call_id
call_type
caller_number
callee_number
agent_name
duration
direction
status
recording_url
tags
timestamp_start
timestamp_end