Talkdesk
Cloud Contact Center
Pipedrive
CRM · Deals · Activities
Pipedrive + Talkdesk Integration
Connect Talkdesk to Pipedrive — 5 trigger events, 4 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.
Automation Builder — Real Triggers & Actions
Click any event to select
Talkdesk Triggers
T01
Call Completed
Outbound or inbound call ends
instant
T02
Call Missed
Inbound call not answered
instant
T03
New Voicemail
Caller leaves a voicemail
instant
T05
New Interaction
Any interaction type completed
instant
T07
Call Recording Available
Recording processed and available
instant
Pipedrive Actions
A01
Create Deal
Creates a new deal
action
A03
Create Person
Creates contact with full field support
action
A07
Create Activity
Creates activity (call log) with associations
action
A09
Create Note
Creates a note on deal/person
action
Field Mapping
Dialer
→
CRM
contact_phone
→
Contact.Phone / Lead.Phone
contact_name
→
Contact.Name / Lead.Name
contact_email
→
Contact.Email / Lead.Email
call_direction
→
Activity.Type (Inbound/Outbound)
call_duration
→
Activity.Duration
disposition
→
Contact.Lead_Status / Deal.Stage
notes
→
Activity.Notes / Call.Description
recording_url
→
Activity.Recording / Custom Field
agent_name
→
Activity.Owner / Task.Assigned_To
timestamp
→
Activity.Date / Call.Date
voicemail_url
→
Activity.Voicemail / Custom Field
campaign_name
→
Lead.Source / Contact.Campaign
ai_summary
→
Activity.Notes / Custom Field
Talkdesk Triggers
T01
instantCall Completed
Outbound or inbound call ends
T02
instantCall Missed
Inbound call not answered
T03
instantNew Voicemail
Caller leaves a voicemail
T05
instantNew Interaction
Any interaction type completed
T07
instantCall Recording Available
Recording processed and available
Pipedrive Triggers
T07
instantDeal Stage Changed
Deal's stage updated
T02
pollingNew Deal
New deal created
T04
pollingNew Lead
New lead created
T16
instantNew Deal in Stage
Deal enters a specific pipeline stage
Talkdesk Actions
A01
Create Contact
Creates a new contact in Talkdesk
A02
Update Contact
Updates existing contact
A03
Create Outbound Call
Initiates an outbound call
A04
Create Callback
Schedules a callback for a contact
Pipedrive Actions
A01
Create Deal
Creates a new deal
A03
Create Person
Creates contact with full field support
A07
Create Activity
Creates activity (call log) with associations
A09
Create Note
Creates a note on deal/person
Talkdesk API
POST
/api/v1/contacts
Create/update contact
GET
/api/v1/calls/{callId}
Get call details
POST
/api/v1/calls
Initiate outbound call
GET
/api/v1/recordings/{id}
Retrieve recording URL
Pipedrive API
POST
/api/v1/deals
Create deal
PUT
/api/v1/deals/{id}
Update deal stage
POST
/api/v1/activities
Log call activity
When an agent sets a call disposition in Talkdesk, the automation maps it to the correct Pipedrive action:
| Disposition | CRM Stage / Action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
All fields passed on every Talkdesk call event — mapped to Pipedrive fields. Highlighted fields are critical for automation:
call_id
call_direction
agent_name
contact_phone
contact_email
contact_name
call_duration_seconds
call_recording_url
disposition
notes
queue_name
timestamp_start
timestamp_end
ring_time
talk_time
hold_time