PhoneBurner
Power Dialer / CRM Sync
Freshsales
CRM · AI Scoring · Seq.
Freshsales + PhoneBurner Integration
Connect PhoneBurner to Freshsales — 2 trigger events, 2 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.
Automation Builder — Real Triggers & Actions
Click any event to select
PhoneBurner Triggers
T01
Call Logged
Call completed and logged
polling
T05
Result Set
Call result/disposition set after call
polling
Freshsales Actions
A01
Create Contact
Creates a new contact
action
A08
Create Activity
Logs an activity on a contact/deal
action
Field Mapping
Dialer
→
CRM
contact_phone
→
Contact.Phone / Lead.Phone
contact_name
→
Contact.Name / Lead.Name
contact_email
→
Contact.Email / Lead.Email
call_direction
→
Activity.Type (Inbound/Outbound)
call_duration
→
Activity.Duration
disposition
→
Contact.Lead_Status / Deal.Stage
notes
→
Activity.Notes / Call.Description
recording_url
→
Activity.Recording / Custom Field
agent_name
→
Activity.Owner / Task.Assigned_To
timestamp
→
Activity.Date / Call.Date
voicemail_url
→
Activity.Voicemail / Custom Field
campaign_name
→
Lead.Source / Contact.Campaign
ai_summary
→
Activity.Notes / Custom Field
PhoneBurner Triggers
T01
pollingCall Logged
Call completed and logged
T05
pollingResult Set
Call result/disposition set after call
Freshsales Triggers
T06
pollingDeal Stage Changed
Deal pipeline stage updated
PhoneBurner Actions
A01
Create Contact
Creates new contact in PhoneBurner
A03
Add Tag to Contact
Applies tag to contact
Freshsales Actions
A01
Create Contact
Creates a new contact
A08
Create Activity
Logs an activity on a contact/deal
PhoneBurner API
POST
/1.0/contact
Create contact
GET
/1.0/call/{id}
Get call record
Freshsales API
POST
/api/contacts
Create contact
POST
/api/deals
Create deal
When an agent sets a call disposition in PhoneBurner, the automation maps it to the correct Freshsales action:
| Disposition | CRM Stage / Action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
All fields passed on every PhoneBurner call event — mapped to Freshsales fields. Highlighted fields are critical for automation:
contact_id
contact_name
phone_number
call_duration
result
notes
recording_url
tags
next_call_date