Live in 5–10 business days

Microsoft Dynamics 365 + Aircall Integration

Connect Aircall to Microsoft Dynamics 365 — 5 trigger events, 6 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.

5 Trigger events
6 CRM actions
30-day support
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Production-grade
Aircall Zapier integration is invite-only as of 2025. Set webhook URL in Aircall Dashboard > Integrations & API, then paste into Zapier Catch Hook.
Live Integration Log
Active
DIAL Call completed — Aircall 0.0s
SYNC Disposition + notes → Microsoft Dynamics 365 0.3s
CRM Contact updated · deal stage set 0.5s
REC Recording URL stored · task created 0.7s
OK Sync complete — rep did nothing 0.8s
Syncing in real time zero manual entry
Automation Builder — Real Triggers & Actions
Click any event to select
Aircall Triggers
E04
call.answered
Call answered by agent
webhook
E06
call.tagged
Tag added to a call
webhook
E08
call.commented
Comment added to a call
webhook
E12
call.ended
Call fully ended and logged
webhook
E13
contact.created
Contact created in Aircall
webhook
Microsoft Dynamics 365 Actions
A01
Create Record
Creates a record for any Dynamics 365 object
action
A02
Update Record
Updates an existing record by ID
action
A03
Create Lead
Creates a new CRM lead
action
A04
Create Contact
Creates a new CRM contact
action
A05
Create Opportunity
Creates a new opportunity
action
A06
Create Task
Creates a follow-up task/activity
action
Field Mapping
Dialer → CRM
contact_phone
Contact.Phone / Lead.Phone
contact_name
Contact.Name / Lead.Name
contact_email
Contact.Email / Lead.Email
call_direction
Activity.Type (Inbound/Outbound)
call_duration
Activity.Duration
disposition
Contact.Lead_Status / Deal.Stage
notes
Activity.Notes / Call.Description
recording_url
Activity.Recording / Custom Field
agent_name
Activity.Owner / Task.Assigned_To
timestamp
Activity.Date / Call.Date
voicemail_url
Activity.Voicemail / Custom Field
campaign_name
Lead.Source / Contact.Campaign
ai_summary
Activity.Notes / Custom Field
Aircall Triggers
E04
webhook
call.answered
Call answered by agent
E06
webhook
call.tagged
Tag added to a call
E08
webhook
call.commented
Comment added to a call
E12
webhook
call.ended
Call fully ended and logged
E13
webhook
contact.created
Contact created in Aircall
Microsoft Dynamics 365 Triggers
T01
polling
New Lead
New lead created in Dynamics 365
T02
polling
New Contact
New contact created
T03
polling
New Record
New record of specified object type created
T04
polling
Updated Record
Record of specified object type updated
T05
instant
New Outbound Message
Outbound message from Dynamics workflow/Power Automate
Aircall Actions
A01
Create Contact
Creates contact in Aircall
A04
Add Comment to Call
Adds comment/note to call record
A06
Display Insight Cards
Shows info cards during active call
Microsoft Dynamics 365 Actions
A01
Create Record
Creates a record for any Dynamics 365 object
A02
Update Record
Updates an existing record by ID
A03
Create Lead
Creates a new CRM lead
A04
Create Contact
Creates a new CRM contact
A05
Create Opportunity
Creates a new opportunity
A06
Create Task
Creates a follow-up task/activity
Aircall API
GET
/v1/calls/{id}
Get call info
POST
/v1/contacts
Create contact
POST
/v1/calls/{id}/comments
Add comment to call
Microsoft Dynamics 365 API
POST
/api/data/v9.2/leads
Create lead
POST
/api/data/v9.2/contacts
Create contact
POST
/api/data/v9.2/opportunities
Create opportunity
PATCH
/api/data/v9.2/{entity}({id})
Update any record by entity type and ID
POST
/api/data/v9.2/tasks
Create task/follow-up activity
GET
/api/data/v9.2/{entity}?$filter=...
Query records using OData filter

When an agent sets a call disposition in Aircall, the automation maps it to the correct Microsoft Dynamics 365 action:

Disposition CRM Stage / Action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue

All fields passed on every Aircall call event — mapped to Microsoft Dynamics 365 fields. Highlighted fields are critical for automation:

id
uuid
direction
status
missed_call_reason
started_at
answered_at
ended_at
duration
recording
voicemail
comments
tags
number
contact
user
Also notify via
Add-on layer
Slack
Slack
Call alerts to channels & DMs
Microsoft Teams
Microsoft Teams
Adaptive cards for enterprise
WhatsApp Business
WhatsApp Business
Instant lead follow-up message
Telegram
Telegram
Lightweight bot notifications

Any of the above can be bundled with your Microsoft Dynamics 365 + Aircall build.